12 month warranty/ 24 month contract please comment if you have had a problem

Snakeeyes21

bill_the_bus wrote: »

why is no one listening. THE SUPPLIER SHOULD TELL PEOPLE THEY GET A 12 MONTH WARRANTY ONLY EVEN THO THE CONTRACT WILL STILL RUN FOR 24 MONTHS EVEN IF THE ITEM FAILS................................. then nobody can complain

Its all there in black and white if people care to read both their contract terms and phone terms.
But most people dont because they want to play with their shiny shiny new toy.
You cant blame the dealer / manufacturer for people being too dim to read

jenniewb

I have a rubbish phone. Its an LG Viewty, despite it being free on an 18M contract (which I pay £12 a month for) it has a 24 month warrenty. Its been repaired countless times as its so rubbish and constantly breaks down (have had the equivenelent of 5 months refunded to me as a result!) its not just the expensive handsets that offer 24M warrenties so its worth checking beforehand.

Thanks for reminding me though, my contract is coming up for renewal and I need a decent handset, I will bear in mind the warrenty legnth.

hazelwoods

That's one of the main reasons I avoid 24mth contract. Phones often don't last that long.

When providers took away the 12mth contract I could see a problem as many phones would begin to lose power after about 10 months. Also I always used to get fed up of phone before the 12mths was up

This time I went for iPhone on 18mth contract. Because of its high retail price I could expect it to last a good bit more than 12 months, and if it doesn't Sale of Goods Act (I think) will support my complaint to Apple. If it fails just before the 18mths I'll be cheaper changing to another iPhone. But I'd expect 12-16mths to be covered under consumer law.

Also my phone is included in my home insurance. A heck of a lot cheaper than O2's insurance.

gjchester

bill_the_bus wrote: »

why is no one listening. THE SUPPLIER SHOULD TELL PEOPLE THEY GET A 12 MONTH WARRANTY ONLY EVEN THO THE CONTRACT WILL STILL RUN FOR 24 MONTHS EVEN IF THE ITEM FAILS................................. then nobody can complain

Why is this about phones? What you seem to have missed is a phone is not a cointract, it's two, one for the hardware, one for the service. Other than getting the phone as a consideration for taking on the contract there is no futher link between the two contracts.

For any device the warranty is usually a low level consideration, be it a phone, TV, Car, whatever. Even if you were told it was a 90 day warranty (as many countries do) would that stop you buying the latest shiny widget?

Theres only so much nannying you can do to people.

Anon

Under EU law, isn't the warranty period 24 months anyway (see http://www.thisismoney.co.uk/bargains-and-rip-offs/tips-and-guides/article.html?in_article_id=487339&in_page_id=53954&in_advicepage_id=131). I am sure that they will say it does not apply, but a £300/£400/£500+ piece of kit breaking after less than 2 years seems unreasonable!

Anon

ioscorpio

Vodafone only cover a Nokia for for the length of it's contract, even though Nokia have a 2 year guarantee.

gjchester

Anon wrote: »

Under EU law, isn't the warranty period 24 months anyway (see http://www.thisismoney.co.uk/bargains-and-rip-offs/tips-and-guides/article.html?in_article_id=487339&in_page_id=53954&in_advicepage_id=131).

Nope, has never been enacted into UK law, so not in force.

Anon wrote: »

I am sure that they will say it does not apply, but a £300/£400/£500+ piece of kit breaking after less than 2 years seems unreasonable!

That bit however is true, a device has to be reasonable quality, and as such you'd expect a £3/4/500 phone to last better than a £20 one.

However reasonable quality is not defined in law so always hard to prove.

forgotmyname

vodafone covered my phone for 2 years, As i would expect them to on a 24m contract.

thor

Snakeeyes21 wrote: »

buy yourself a decent phone and itll have a 24 month warranty, my HTC desire does, one of the reasons I chose it over others on a 24 month contract.

yes 24 months unless you are with Orange. HTC told me they only cover 12 months if you have an Orange branded phone. My Hero with dodgy touchscreen is now 15 months old

loulou123

I was discussing this point with the staff in my local 3 shop last week.

The iphone does indeed (at least with 3) come with only a 12 month warrenty - on a 24 month contract - which put me off the iphone even more than i already was.

Most of the other phones came with a 2 year warrenty including the Nokia's, SE and blackberrys.

Personally i wont be taking out a contract on any phone where the warrenty doesnt match the contract length, as i have never had a phone that hasnt needed to be repaired before 18 month is up, yet alone 24 months.