Sky Discount For Existing Customers

macca64

First post on the forums, but have been reading for a few months... anyway. My father phoned Sky on 27/9 to reduce his package from £42 per month to £18 per month, was not offered any deals, but was told the cut off date for the premium channels was 18/10. We then got the bank statement and £42 had still gone out after 18/10, checked on the tv and we still have all the premium channels. So he phoned Sky again yesterday and was told that he should of phoned back on the 18/10 to confirm that he still wanted to cancel?

Any way he has now been told after phoning yesterday that he has to phone again on 3/12 to confirm that he still wants to reduce the package from £42 to £18 per month.

Is this right? It seems stupid to me that you have to phone up twice to cancel, now instead of reducing his payments from 18/10, he has to carry on paying the extra until 3/12.

Can anyone help??

Cheers
Steve

gobbyash

ADVICE REQUIRED

We have Sky Full Package £42 in the front room with a magic eye in Master Bedroom (which allows us to watch sky BUT only what is being watched downstairs. We want to have sky in master plus both kids bedrooms with the option that anyone can watch what they want when they want.

So I can watch Football, the wife can watch changing rooms, and the kids can watch different cartoon channels at the same time.

What are the options?? And the costs!!

regards

gobbyash

macca64

Gobbyash, sounds like you need Sky Multiroom, not sure of costs, I'd suggest you go to https://www.sky.com

notakid

Firstly, as long as you have had Sky for 12 months or more so you are not on a contract ring and say you wish to cancell as Xmas is coming up and they should offer you 3 mths half price. They saved me £60 and my sister, who has football on top saved £90!
A week later ring and ask about multi room. It costs 49.00 and thats for a sky plus box and free installation. I am having the sky plus installed downstairs and my son is having the old box.
:rolleyes: It then costs £10 per month tied into a 12 month contract. With your saving above it shouldn't cost you much at all!

blacksta

Hello Everyone.

Around this time last year i rang sky to cancel my sky and was offered 3 months full package at half price which at that moment i took. Toady 08/11/05 i rang again to cancel my account, i was asked how much could i afford, i mentioned around £19.00 this draged on for a while. Until i was offered another 3 months full package at £21.50 per month.

Al least now i can afford to buy the MSE BOOK

Thank you MSE that 6 months at half price

macca64

Anyone know if this is correct??

macca64 wrote:

First post on the forums, but have been reading for a few months... anyway. My father phoned Sky on 27/9 to reduce his package from £42 per month to £18 per month, was not offered any deals, but was told the cut off date for the premium channels was 18/10. We then got the bank statement and £42 had still gone out after 18/10, checked on the tv and we still have all the premium channels. So he phoned Sky again yesterday and was told that he should of phoned back on the 18/10 to confirm that he still wanted to cancel?

Any way he has now been told after phoning yesterday that he has to phone again on 3/12 to confirm that he still wants to reduce the package from £42 to £18 per month.

Is this right? It seems stupid to me that you have to phone up twice to cancel, now instead of reducing his payments from 18/10, he has to carry on paying the extra until 3/12.

Can anyone help??

Cheers
Steve

gorilla

macca64

I would not stand for that. Tell your Dad (or you phone on his behalf) to call sky again and complain. Tell them you want to cancel. Eventually someone in the cancellations department will ask why you are leaving, and you will tell your story. They should offer some sort of deal.

robd831

I ran up to cancel last week, as they wanted £16 extra for the sports channel to be added to our family pack (£21). I stated it was cheaper to go to NTL on a new contract for the sports . In the end (50mins) I got offerred (+ took) a full package reduced to £31 for twelve months. We had had two lots of 3mths for half price before. If you mention a twelve month period they offer you 25% off. i tried for Sky+ but it was only £49 with multi room(£10 / mth) which I don't want or need. However the offer changes in December so I will look again........

scoobysnax

I just got a deal as a existing customer moving house of sky+ for £49 fully installed. They will also install my other box a'la multiroom at the usual cost of £10p/m. The cherry on top is that I can cancel multiroom at any time as I am using my existing sky box, which is the quality Panasonic one, as opposed to a new one which would come with a new 12mth contract.
I weighed this up against moving and getting my good lady to subscribe as a new cutomer but when I did the maths 3 months 1/2 price and stuck with multiroom for 12 mths, which they offer newbies, the deal they offered seemed reasonable. Plus the new box would probably be one of the really ugly Thomson jobs!
I do suspect they are about to slash the price of sky+ after crimbo....

posty_3

sky are upgrading to HDTV for the 2007 world cup so if you need a new box to get the HDTV it would come as no suprise that this is the reason they are cutting the price of the set top boxes at the moment and then say you need to buy another box six months later to get the HDTV