Sky Discount For Existing Customers

Cas

We used to have the full package but got rid of the movies and sports package a few months ago because the movies were rubbish (either seen before or not interested) and the footie season was over.

Set hubby onto Sky last night - well, the bill is in his name and he's been thinking about upgrading so he could watch golf and footie.

Anyway he managed to get full package for £20 for 3 months for a few minutes work. He can't believe how quickly the offered the deal!

Result!! Thank you sooooooo much for this tip!! ;D

gollum_2

Did it this morning (said my wife had lost her job)-  Had £34 per month package reduced to £17 per month for three months - excellent!
(Also used 0207 705 3000 number - told them 0870 was blocked on my phone)

sasha_108

does anyone know the 0870 number, i cancelled earlier in the month and made a note of the number so i could un-cancell it later but i've lost it! i can't be bothered with trying to get through without using 0870 its just to much hassle!

scooter100_2

just rang sky to cancel my package and they immediately
offered me the same package £6 a month off for 3 months.(im on the £19.50 package).they also advised that at the end of the 3 months if i paid the package at full price for 1 month then i could then reapply for the same deal.cant argue with that really.

sasha_108

yes, yes, i've not got a discount package but i have got my box fixed for free! it has been freezing a lot so not bad! (hope it is the box thats broke not sky!) does anyone else have this problem?

oscarhugo

This has been a great tip for me..... not!

Not only did I NOT get any offer of discount {and now have a note in my diary to hopefully rescind my cancellation on the 28/29th day of my 30 days notice} but they cancelled my 2nd subscription on my 2nd box [I am on Sky+] the week following my cancellation - without having told me there was no 30-day-notice involved for this - and have since told me it was impossible for this to be reinstated within the 30 days & also that I would have to write in to claim a rebate on this!!! I have written them a snotty letter of complaint at the "appalling service" but no reply has been forthcoming as yet. The way things are going, no doubt they'll tell me I can't rescind my cancellation without a whole lot of fuss & bother...

boots_babe

I've been with Sky for about a year and a half now, mainly just on the Family Pack but we occasionally upgrade for a month or so to the full whack.

Had a call out of the blue last night from Sky, said that in response to customer feedback about too many repeated and old films, they were revamping the film channels, and were offering a special deal. Instead of the £19.50 per month for the family pack, I get the full sports and movies for £30 for 3 months.

I know this isn't quite as good as some of the deals you guys have been getting, but as I didn't even threaten to cancel or anything I thought it was pretty good and went for it ;D ;D

LittleRedDemon

Finally got round to calling Sky.

LNB developed an intermittent fault a few weeks ago. Finally stopped working completely. I was going to install a new LNB (less than £5), but called Sky to cancel. Went through the usual call centre staff who then passed me to the cancellation department. I explained to them that the LNB was faulty and I wasn't paying £65 for someone to fit a £5 LNB. Informed them that I was cancelling Sky, fitting my own LNB and watching the FTA channels. After they spoke to their manager they offered to send out an engineer (for free) to check the LNB and receiver and repair all the faults (free of charge).

Ended up getting new LNB and dish (previous dish was too old for new LNB - fitting issue not technical).

Everythings working again.

Geo

Fenboy_Steve

Many thanks for the tip. I managed to get the full package for 3 months at half price, but I had to be very resolute about wanting to cancel. Not sure whether or not this is a new tactic on Sky's part or not, but the call went like this:

Was first handed to cancellations department who wanted to know why I wanted to cancel. (nothing new here I guess)

Next, I was offered my current package (£19.40) for £13.50 for 3 months. I said that I really wasn't interested, as this was the very package that I felt wasn' good VFM.

I then expected that I'd be offered the half-price full package deal, but instead they started the disconection process. This is where you need to hold your nerve, because for about a minute I could here the operator (apparantly) frantically tapping away at a keyboard, only to keep saying that there was some problem in finalising the disconnection. She then finally asked if I would hold again, at which point I got a bit grumpy and muttered something about the cost of the call.

After about 10 seconds, when she finally came back, I got the 1/2 price full package offer.

So the moral is, they [glow=red,2,300]WILL[/glow] do it but you [glow=red,2,300]REALLY[/glow] have to be determined to disconnect!!
;D

adamclad

Hi LittleRedDemon,

I read your post and it inspired me to phone Sky.

I moved into a new home last week, when I connected my Sky to the current dish, the no satellite signal received was on the screen.
After speaking to Sky for ages we determined that the dish was faulty. The chap said he could send out an engineer for £65, but as I am in a new home he could offer me the moving home package of £40 which ensures that they get your Sky up and running for you. I said I'd call back at a later date as I thought that was a bit pricey.
I called Sky this evening to cancel my subscription due to the faulty dish, she asked why then put me on hold, then transferred me to another department. The man discussed my reasons for leaving with me (faulty dish)then offered me a brand new dish and installation free of charge! The engineer is booked for Monday...lovely! Thanks MSE' ers for all your posts