Tax credit renewal - general questions (merged)

no-oneknowsme

noblog wrote: »

if its a large claim they are checked - thee timscale is 6 weeks - but is taking longer - there is no further timescale to process after the initial one

My award was quite substantial this year and our renewal was done in record time - under a fortnight so your theory isnt accurate.

Princess_Stanny

Not quite sure what noblog is trying to say. Think maybe that because of everyone still renewing, the claims aren't getting dealt with but I don't imagine this will make too much of a difference other than to those on the helpline who take the information initially. I think the reason for the delay is the over the top checks that are required this year so fraud/mistakes aren't made. It does make you wonder though what they are actually checking???

mumof2luvvlies

Am having a bad time with HMRC at mo - we were getting CTC, then it got taken away. When I rang them up they reinstated our claim. Then we received a letter saying it was stopped. I've had no money since then. I am thinking of just making a new cllaim now rather than keep ringing them up.

Princess_Stanny

Woo hoo finally got my underpayment!!

Brodiebobs

Princess_Stanny wrote: »

Woo hoo finally got my underpayment!!

great news, do you think it was because you complained?

Princess_Stanny

I think that speeded it up yes. When I called on Monday the man on the helpline said that I would be a "tier 1" because I had complained. It took exactly 2 weeks from them receiving my letter to me actually getting paid. I would like to think that the majority of claims would be sorted out in the next few weeks but then again I don't have much faith in them. I suppose it wouldn't hurt you sending in a short complaint letter on Monday. Better than waiting 3 weeks, not hearing anything and then regretting not doing it now!

I also received a letter re my Income Support today too. I've only been getting it just over a month and only plan on claiming until I go back to work in September. But even though they have only had my details in the past 2 months they want them again. Can't help but think they are going to try and stop me claiming because of this underpayment which I think would be unfair because the underpayment relates to last years payments when I working. Got the feeling they want to give with one hand and take away with the other!

Brodiebobs

think i'll write a letter now, cant hurt for cost of a stamp (recorded of course )

did you just write to the address on website?

Princess_Stanny

The Complaints Manager
Tax Credit Office
Preston
PR1 4AT

Make sure you include your address, telephone number and NI number. Also write COMPLAINT at the top clearly so it goes to the right department.

abi-em-mum83

Hi I have received a lump sum into my account today, and renewed by the phone on 28th July, does this mean my renewal has all gone through and I should just expect my award notice? Not sure if receiving a lump sum means its completed?

Princess_Stanny

Yes it has been completed. The payment always beats the notice. You should get it next week I would've thought.