Talktalk Broadband keeps disconnecting.....

dantheman2010

debitcardmayhem wrote: »

Can't without the old one, but see my post re Inssider, there may be a neighbour who uses the same channel, also check that your WPA/WEP key is correct for the new router.

Where is the WPA/WEP key located?

dantheman2010

I have installed it now, run it, looking at it.....have no idea what I am looking at and how I can check if other people are using the same channel and if they are how i would even change the channel (if at all possible)?

TalkTalk

Can you confirm the make and model of your router i can then advise how you get this info.

dantheman2010

TalkTalk_Company_Representative wrote: »

Can you confirm the make and model of your router i can then advise how you get this info.

TalkTalk Huawei HG521, cheers.

debitcardmayhem

dantheman2010 wrote: »

I have installed it now, run it, looking at it.....have no idea what I am looking at and how I can check if other people are using the same channel and if they are how i would even change the channel (if at all possible)?

Click on the channel header will sort them in number order, check if yours is shared by others . Mr TT looks like he will let you how to change them. The RSSI indicator shows the relevant strength of the channel too mine is -50 which is fair, less than -50 eg -40 then its great, if -60,-80,-90 then the signal is weaker.

TalkTalk

Hi.

If you follow the below steps you should be able to see that and the wireless channel

1. Open your web brower and enter http://192.168.1.1 Or just click the link here
2. Enter admin for the username and password, click ok
3. Click on "Advanced", then ok
4. Click "Basic" then "WLAN"

The wireless channel is the 3rd option from the top listed as "Channel" i think the default is "7" the wifi password and encryption type are further down the page. If you wish to change any of these you simply change the required field and click "Submit".

Any questions just ask.

Regards
Stephen

dantheman2010

I am at work at the moment, so I will check it when I get home. If my channel is shared then I just use the above directions to change it?

TalkTalk

dantheman2010 wrote: »

I am at work at the moment, so I will check it when I get home. If my channel is shared then I just use the above directions to change it?

Thats correct, change it to a channel not used by anyone else, the tool you are using should help you identify that, in the event that you dont pick up any other wifi signals just change the channel anyway as it could be interference from something else.

Regards

dantheman2010

TalkTalk_Company_Representative wrote: »

Thats correct, change it to a channel not used by anyone else, the tool you are using should help you identify that, in the event that you dont pick up any other wifi signals just change the channel anyway as it could be interference from something else.

Regards

Thanks to you and debitcardmayhem for your help.

I will try this tonight and see if it helps.

Also I will await a call from your colleagues.

Can you see that a call is scheduled?

debitcardmayhem

When changing the channel, don't use the lappy via wireless, cos changing the channel will drop you, use the ethernet cable to do it.
Just trying to help you from (not) getting frustrated