Talktalk Broadband keeps disconnecting.....

dantheman2010

Ok I will try this when I get home today.

But the internet connection only drops now and then, it seems random, so I could be using the wired connection for ages.

I wouldnt say its anything to do with the ISP - this never happened with the old router.

TalkTalk

Hi,

Thanks great, if you do want me to check your line from this end just fire me your details on the email address i posted before.

Let us know how your testing goes and we can progress further.

Regards
Stephen

dantheman2010

I have emailed the details to you about 5-10 mins ago. Thanks

debitcardmayhem

Download and install Inssider (it's free) from metageeks.com link here. See if there is any other wireless routers using the same channel as yours, and you will bea able to decide which is the best alternative.

TalkTalk

hi dantheman2010,

Thanks for the email, your line/connection appears to be stable, I am more confident that it is a wifi issue, let us know how it goes.

Regards
Stephen

dantheman2010

So if the line is stable what does the wifi issue mean? I didnt have these problems last week with your old router and have not had these problems at all in the last 14 months of using Tiscali/Talktalk, it has only been since taking this new router to replace the old one.

debitcardmayhem

debitcardmayhem wrote: »

Download and install Inssider (it's free) from metageeks.com link here. See if there is any other wireless routers using the same channel as yours, and you will bea able to decide which is the best alternative.

dantheman2010 wrote: »

So if the line is stable what does the wifi issue mean? I didnt have these problems last week with your old router and have not had these problems at all in the last 14 months of using Tiscali/Talktalk, it has only been since taking this new router to replace the old one.

USe this it may help.
TT Rep/Dan, is the new router using a diff channel from old one

TalkTalk

Hi,

Your broadband connection and wireless connection have nothing to do with each other in that one could work fine and the other wouldnt. If you have only noticed this since you got the new router then it may be the router itself or the wireless channel in need of a change.

When i say the connection is stable I mean that the broadband signal we are providing is stable.

Let us know how the testing goes tonight

Stephen

dantheman2010

debitcardmayhem wrote: »

USe this it may help.
TT Rep/Dan, is the new router using a diff channel from old one

How do I find this out?

debitcardmayhem

dantheman2010 wrote: »

How do I find this out?

Can't without the old one, but see my post re Inssider, there may be a neighbour who uses the same channel, also check that your WPA/WEP key is correct for the new router.