Passengers 1 Ryaniar 0

laidback

flown with ryanair a few times and always paid their dubious "extras" as it was my choice.four times debit card charge for one transaction!what a con,is there one person on this forum who can truly say they would pay this on any other transaction without going balisticI got stung at girona for overweight luggage and paid it because i was over,end of.Speedy boarding,paid it because my kids were with me,my choice.boarding cards,no choice so should be included in the flight price,end of.Got stuck in salou may 2010 due to ash cloud,20 lads on a 40th birthday party do,ryanair have paid out one claim for four people so far,ignoring all attempts to contact over outstanding claims despite aknowlidging receiving claims and saying payment within 8 weeks,this company is diabolical when it comes to their liabilaties,a on line airline that does not accept e#mails only faxes,not even clever just pathetic.yes they are cheap but when things go wrong god help you because ryanair wont!
p.s.ryanair were fined £7 million pounds by the italian authorities during the ash cloud fiasco,shame spain,uk etc dont do the same to stop their continuous attempts to avoid laws,regulations and rules that do not suit them.

budgetflyer

Its also unfair when you turn up at Edinburgh airport on monday morning first thing to be informed although you booked 3 months ago either BA or BMI have resold your seat 20 times over each for 5 times the price you paid and the flight is overbooked now- SO YOU ARE BUMPED ! With no shows etc they can oversell 20 seats at a premium price but only pay compensation for maybe 5

Pay for a seat with Ryanair, then you are flying (cancellations excepted, however their record on this front is second to none) as they do not overbook.

On the many flights Ive had with both Easyjet + Ryanair, I have always been treated with courtesy and the staff pleasant. In fact the only time ive had off hand cabin crew has been with so called 4 and 5 star airlines namely Emirates and Qatar whose staff I felt were under duress or maybe they just hated their job.

I object to being called an apologist just because I dont agree to Ryanair bashing for the sake of it. If they abandon passengers then they deserve to get slaughtered

However, when you book, you know what their terms of business are and that they operate a "NO FRILLS" service. This Lawyer is at it, no doubt he is getting assistance with the costs.
I really dont see why any airline should have to provide boarding cards at all. They should, if they want, be able to make it a - print your own or don't fly service.

corbyboy

bagand96 wrote: »

I was not given the chance to avoid a check in fee when I booked a Ryanair flight last week. Or in fact when I booked one last month. I was forced to pay £5 for the priveledge of using my own electricity, paper and printer ink.

I begrudge the unavoidable online check-in fee, because it IS unavoidable. And I don't buy the "it is avoidable if you book the Free online check in" fares, as these are not available for all flights.

Incidentally, the advertised sale prices always have free check in.

My personal opinion of Ryanair is that you get a very basic service, they are constantly trying to sell you stuff and try everything they can do to charge you extra.

But in return for dirt cheap flights I am totally happy with this.

And if the idiots who can't follow Ryanair's simple instructions subsidise my flight costs then that makes me even happier.

Pelican_eats_pigeon

I almost never use Ryanair any longer. Why?

On the routes I fly most regularly, competitors have come forward who charge maybe £10-15 per leg more, but actually treat you like a human. They don't spend the whole flight waking me up with adverts. They also fly to airports significantly closer to the actual cities where I'm travelling. A couple of hours extra sleep plus 45 minutes of saved travel time, coupled with the increased comfort and more genial attitude is definitely worth the £15.

Begize

dmg24 wrote: »

It is not just the cost of printing that you have to consider though - it is the computer equipment, having a desk open, staff to manage the desk etc. If only a few people require this service, I could see how the cost would be pretty high (although I don't doubt that they add a margin to it!). I wholly agree with your final line.

Yes, but as Ryanair have a legal responsibility to have staffed check in desks to check tickets, passports and ask the security questions, I can't see the difference in cost of not printing boarding cards being very much. They still make use of the IT systems to print luggage labels, check your name against the flight etc.

The biggest overhead will be the staff and rental of the desks from the airport, which they are still doing. I can see they save on ordering boxes of pre-printed check in cards, but that's about it.

budgetflyer

http://www.ryanair.com/en/news/ryanair-statement-on-boarding-card-reissue-fees

A very logical and business like reply imo.
Fools who choose to ignore simple processes, either through arogance,lazyness or just sheer stupidity to follow simple instructions, as agreed when booking the flights will be unable to board their flight in future should this judges ruling be upheld.

RYANAIR STATEMENT ON BOARDING CARD REISSUE FEES



Ryanair today (Jan 18) has instructed its Spanish lawyers to appeal what Ryanair believes is a bizarre and unlawful ruling by the Barcelona Commercial Court No.1 last week that Ryanair’s €40/£40 boarding card reissue fee is unlawful.

Ryanair’s appeal will be based on the following facts:

1. All passengers agree at the time of booking that they will check-in online, and print off their own boarding cards at least 4 hours prior to the scheduled departure of their flight.
2. Should a passenger arrive at the airport without their boarding card, then they are not entitled to fly, and there is no obligation on Ryanair to provide them with replacements.
3. Should this ruling not be reversed on appeal, then Ryanair will dispense with the boarding card reissue fee altogether, and passengers who arrive at the airport without the agreed pre-printed boarding card will not be able to pass through security or board their aircraft.
4. It is not open to the Barcelona Commercial Court No.1 to redraft or alter the reasonable contractual terms already agreed between Ryanair and its passengers and which are readily observed by over 99% of all Ryanair passengers who arrive at the airport with their boarding cards.

Ryanair’s Stephen McNamara explained:

“Ryanair’s low fare, low cost services appeal to millions of passengers because they are simple, efficient and agreed by each passenger at the time of booking. Without these procedures, Ryanair would have to re-employ numerous handling agents at all airports to issue manual boarding cards for passengers who simply “forgot” to bring their pre-printed boarding passes or who failed to comply with their original agreement to check-in online.

We believe that the Barcelona Commercial Court No.1 has no basis, as a matter of contract law, for its ruling last week, that there is any obligation upon Ryanair to reissue boarding passes to intending passengers who have failed to comply with their agreement to arrive at the airport with a pre-printed boarding card, except on payment of the specified reissue fee.

If this ruling is upheld on appeal, Ryanair will be forced to cease offering a Boarding Pass Reissue facility at airports and passengers who are not in possession of a valid Boarding Pass for their flight will not be able to pass through security, and will be unable to travel. These passengers will then need to make a new booking for the next available flight at the current fare.

Ryanair cannot understand how the Barcelona Commercial Court can reinterpret a contractual agreement freely entered into between 73m passengers and Ryanair, after the event. We are confident that this ruling will be overturned on appeal, and in the meantime the boarding card reissue fee will continue to be applied at all Ryanair airports for this tiny number of passengers who do not comply with their agreement to arrive at the airport with their online boarding card.”

Flyboy152

budgetflyer wrote: »

http://www.ryanair.com/en/news/ryanair-statement-on-boarding-card-reissue-fees

A very logical and business like reply imo.
Fools who choose to ignore simple processes, either through arogance,lazyness or just sheer stupidity to follow simple instructions, as agreed when booking the flights will be denied boarding in future should this judges ruling be upheld.

You call that "business like!" If anyone of my project managers issued a statement like that, I'd have them up for re-training before they can breath.

dmg24

Begize wrote: »

Yes, but as Ryanair have a legal responsibility to have staffed check in desks to check tickets, passports and ask the security questions, I can't see the difference in cost of not printing boarding cards being very much. They still make use of the IT systems to print luggage labels, check your name against the flight etc.

The biggest overhead will be the staff and rental of the desks from the airport, which they are still doing. I can see they save on ordering boxes of pre-printed check in cards, but that's about it.

Do they - please elaborate on which law this is?

dmg24

Flyboy152 wrote: »

You call that "business like!" If anyone of my project managers issued a statement like that, I'd have them up for re-training before they can breath.

You still do not appear to have made any valid arguments for why the fee is unlawful.

Flyboy152

If a passenger has to check luggage (which I presume RyanUnfair still allows) are not those desks manned?