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Monster Mugs

24567

Comments

  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    edited 30 June 2015 at 9:26AM
    Liz_Lo wrote: »
    I've told [TEXT REMOVED BY FORUM TEAM] that if I don't get payment by 9th March, I will take further action which I will. Watch this space...I will of course let you all know if the money is sent by Monster Mugs and then I will not need to take any further action on 9th March.
    I don't know what further action you are contemplating, but if it's court action you need to send a letter before action first. Google for a samples.

    Send it recorded delivery.
  • squeaky
    squeaky Posts: 14,129 Forumite
    10,000 Posts Combo Breaker
    edited 3 March 2011 at 7:53PM
    wealdroam wrote: »
    I don't know what further action you are contemplating, but if it's court action you need to send a letter before action first. Google for a samples.

    Send it recorded delivery.

    We have a link to the OFT's LBA in the ReadMe sticky post #5 if that's any help.

    And Consumer Direct's one a couple of links below that in the same post. It would be Template #10
    Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.
    Never ascribe to malice that which is adequately explained by incompetence.
    DTFAC: Y.T.D = £5.20 Apr £0.50
  • Liz_Lo
    Liz_Lo Posts: 5 Forumite
    edited 3 March 2011 at 9:32PM
    Monster Mugs Complaint
    Thanks for all your responses.
    I've already sent him a letter by recorded delivery with the threat of legal action if I don't receive payment.
  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I wouldn't advise posting what could be construed as veiled threats on a public forum
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • Mark75_2
    Mark75_2 Posts: 2 Newbie
    Good luck Liz, I hope you are more successful than I have been trying to get my money back from Monster Mugs.
  • Sam_Williams
    Sam_Williams Posts: 2 Newbie
    Lots of excuses, but still no refund...
  • carrotsoup
    carrotsoup Posts: 2 Newbie
    Would love to know if anyone ever got anything back from Monstermugs. I responded to his post but didn't get any reply, but hardly surprised.
    They would have to be more than a little unfortunate to have got so many CCJs against them due to them moving and losing their internet and phones. I can confirm that they certainly didn't settle the CCJ we had against him and it was not disputed, in fact on several occasions he claimed to have sent cheques, which of course never materialised.
    Well if nothing else, hopefully anyone else planning to use them will Google them and find this thread before they part with their money.
  • Sally42
    Sally42 Posts: 123 Forumite
    Seems like this company make a habit of not coming up with the goods; the 'Joint Mathematical Council of Great Britain' (say that with a mouthful of beans!) are trying to get a refund from said company owing to the non-appearance of an order.
    Frodo ~ "..... I wish none of this had happened. "
    Gandalf ~ " So do all who live to see such times. But that is not for them to decide. All we have to decide is what to do with the time that is given to us."
  • demonoid
    demonoid Posts: 2 Newbie
    Thanks - did call, but it seems like we need 1000's to call before we get any action.

    I was given a Royal Mail tracking number by monster mugs on email (info@monstermugs.co.uk), but if you look up the tracking number its not valid.

    What is this country coming too? if people like this can just keep on trading and no consquence?
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    demonoid wrote: »
    Thanks - did call, but it seems like we need 1000's to call before we get any action.

    I was given a Royal Mail tracking number by monster mugs on email (info@monstermugs.co.uk), but if you look up the tracking number its not valid.

    What is this country coming too? if people like this can just keep on trading and no consquence?
    Looks like its down the small claims route then, doesn't it?

    Send a letter before action then read up about money claims online.

    All the info you need is in the thread entitled...

    READ ME FIRST PLEASE . . . Useful links, Resources and FAQs

    Did you pay by debit/credit card?
    Then consider speaking to your card issuer.
This discussion has been closed.
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