Broadband drops when home phone rings?

mikeopvc

Just tried it with a corded handset (£5 from asda). Same problem!

There isn't anything left to eliminate so Surely this means the line is at fault?

atrixblue.-MFR-.

when you pick your phone up and listen to the dial tone is there allot of static?

test the line. dial 17070 option 2.quiet line. the room your in needs to be quiet. if your here cracklikng popping fuzzing, electrical noise other conversations down the line there is a fault with your line. (too much "noise" will stop adsl signal) test with the NEW phone you bought, unplug the router, dial the number if its quiet hang up plug in router, sometimes a faulty router can send the line noisey and test the line again.

kwikbreaks

Yes it is.

The problem, like most line problems, is caused by a bad joint. When your phone rings more current gets passed along the line and this extra current is enough to cause the faulty joint to produce enough electrical noise to force your modem/router to lose the connection.

As I said earlier you'll need to report it through your ISP.

mikeopvc

I'll ring BT in the morning.

I can't understand how the new line can be faulty in the same way as the old one, it's supposed to be a brand new line from the exchange all the way to my brand new master socket?

DVardysShadow

mikeopvc wrote: »

Just tried it with a corded handset (£5 from asda). Same problem!

There isn't anything left to eliminate so Surely this means the line is at fault?

You need to eliminate handsets in general. Have you tried it with no handset? If this eliminates your problem, you may need to look more closely at your wiring.

GunJack

mikeopvc wrote: »

I'll ring BT in the morning.

I can't understand how the new line can be faulty in the same way as the old one, it's supposed to be a brand new line from the exchange all the way to my brand new master socket?

if this is the case, you need a lift'n'shift, i.e. your line terminating on a different line card in the exchange, 'coz the one you're terminated on is faulty. No matter how much copper they change, if they're connecting it to the same point, it'll still be goosed

kwikbreaks

mikeopvc wrote: »

I'll ring BT in the morning.

I can't understand how the new line can be faulty in the same way as the old one, it's supposed to be a brand new line from the exchange all the way to my brand new master socket?

I had a similar fault myself except mine produced audible noise with the router on. After 5 BT visits and claims to have replaced every section of the line back to the exchange I called a halt to their incompetence and swapped to cable instead. That's why I said you'd be needing some luck

mikeopvc

DVardysShadow wrote: »

You need to eliminate handsets in general. Have you tried it with no handset? If this eliminates your problem, you may need to look more closely at your wiring.

I don't have any wiring! Iv'e eliminated it all and just have the handset and router plugged into the test socket, no wiring involved.

atrixblue.-MFR-.

mikeopvc wrote: »

I don't have any wiring! Iv'e eliminated it all and just have the handset and router plugged into the test socket, no wiring involved.

i find it extremely hard to believe they gave you full new line they probably renewed to your local cabinate at a push.

have you replaced the modem (rj11 cable) cable? just incase theres a slight brake? (they are really thin go to your filter on the socket to your router) i replaced mine with a thicker one to stabalise the line.

have you replaced ethernet (rj45 cable)cable? (i found that replacing the old thin CAT5E cable with a CAT6 thicker one helped stabalise my line also not increase but keep it stable.

either way BT probably wont do any more untill youve seeked the advice of you ISP, they will want to monitor your line over a few days log and record any drops, then send you new filters and then a router if that wont work to rule that out to be sure that it is a line fault not equipment fault.

then they can ask BT to go back out and check again (your expense mind if its internal home wiring their prob if its literally ouside the front door).

GunJack

atrixblue.-MFR-. wrote: »

i find it extremely hard to believe they gave you full new line they probably renewed to your local cabinate at a push.

Why ?? If the fault dictates it, they do. By a full new line, what it means is they use the spare pair on your D-side (master socket to PCP (street cabinet) and a spare pair in the E-side cable bunch from the PCP back to the exchange. Had mine done summer 2009. It helped, but didn't fully clear the fault - magically, when swapping from the tiscali DSLAM to the talktalk MSAN (effectively performing a lift'n'shift in the process) the fault cleared.