Broadband drops when home phone rings?

mikeopvc

I just tried it with just the router and phone connected, still dropped connection!

JasX

mikeopvc wrote: »

I just tried it with just the router and phone connected, still dropped connection!

Are you plugged into the internal test socked behind your master faceplate? -eliminates any possibility of your internal wiring being at fault (which BT like to charge you for pointing out to you)

mikeopvc

JasX wrote: »

Are you plugged into the internal test socked behind your master faceplate? -eliminates any possibility of your internal wiring being at fault (which BT like to charge you for pointing out to you)

Tell me about it, they already did just that!

macman

Do you have a DECT phone (cordless)? If so, and you are using a wireless connection rather than ethernet for your broadband, then move the phone away from the router-the 2 can clash, as the wireless works on a similar wavelength.

mikeopvc

I tried it plugged into the internal test socket with just the phone and router connected and it still lost connection!

mikeopvc

macman wrote: »

Do you have a DECT phone (cordless)? If so, and you are using a wireless connection rather than ethernet for your broadband, then move the phone away from the router-the 2 can clash, as they wireless work on a similar wavelength.

I do have a dect phone right next to the router, they both sit on my office desk, How much distance do you suggest?

macman

Faulty handset then?-swap that over and retest. You just need to keep going until you have eliminated all the pieces in the chain.

DVardysShadow

mikeopvc wrote: »

I do have a dect phone right next to the router, they both sit on my office desk, How much distance do you suggest?

Don't worry about the distance at this stage. Establish whether they are part of the problem first. Presumably when you did your experiment with the test socket they were not connected in any way? Ideally powered down? If this is the case, then they are not really an essential player in your current problem.

As and when you get your ISP to get a fault fix, make sure that the DECT phones are off. Once the job is fixed and your router works OK, you need to double check as to whether the DECT phone is doing anything.

macman

Retest with a corded handset.

debitcardmayhem

I would remove all of all phones faxes sky etc then call home from the mobile and add them one by one. And do not forget the burglar alarm