Broadband drops when home phone rings?

kwikbreaks

mikeopvc wrote: »

He said after a lift n shift it can take up to 10 days for it to stabilize, is this right?

I'll guess that what he means by that is the ADSL IP profile will be reset to defaults and they may monitor the Minimum Stable Rate (MSR) which they use as a basis for fault reporting. This is the frequently misunderstood "training" period. There is no training as such just a default profile which the line management adjusts if there is instability which is what it does all the time anyway.

In real terms if it is still dropping when you receive a call it isn't fixed.

I said you'd need some good luck and sadly it looks like you haven't had much of that.

OpenReach engineers used to be good. These days they seem to be a bad joke.

mikeopvc

peachyprice wrote: »

We had the same problem, lasted for months. We finally cured it by changing from BT to Sky

I know it shouldn't have made any difference, they use the same line etc etc, but it did. My theory? BT !!!! up your line, make you believe it's your ISP's fault, get you to change to their BB (yes they did suggest this to us) then voila, as if by magic your line is fixed. But then I'm a cynic.

I'm with BT for phone & broadband:o

mikeopvc

Had a call yesterday from BT saying they can see the problem is still there, He reckoned that he could see it had dropped around midday.

He also said he was booking an engineer to visit the exchange today (Saturday), to try and sort out the problem.

Can't I just leave BT even though I'm still in contract? Isn't there some sort of get out clause that says if there not giving me the service promised then I can leave?

macman

But even if you do leave, it will make no difference to this issue. Whoever you use as your ISP, line and exchange faults will still be fixed (or not in this case) by BT Openreach.

GunJack

macman wrote: »

But even if you do leave, it will make no difference to this issue. Whoever you use as your ISP, line and exchange faults will still be fixed (or not in this case) by BT Openreach.

this is true, unless the fault is on the ISP's own DSLAM/MSAN.

In this case, it sounds like the fault is on BT's DSLAM/MSAN, and they may need to change a line card or similar to sort it.

mikeopvc

Still having trouble!

I just rang bt and cancelled my direct debit, not sure what will happen now but I don't know what else I can do to make them realise how bad this problem is.

I have been on the phone to bt so many times over the last few weeks it's just beyond a joke now.
I've had eight engineers booked out and none have managed to sort it out.
The last engineer has made it worse as I now have a crackly line and the connection drops at random times now as well as when the phone rings.
I just can't believe what's going on!
I just called up and some idiot girl wanted to run through the basic checks again, I told her that if she bothered to read the notes in front of her then she would see that several engineers have already done these tests and confirmed that the set up at my house is all good and the problem is elsewhere. She was adamant that she should still waste my time going through the checks and suggested that I try a different filter:mad::mad::mad::mad:

I was told the other day that the issue had been passed to wholesale, don't know what that means but anyway when I called on Friday I was told by someone else that he could see that that wasn't the case and I had simply been placed in a standard callback queue, so now it seems I am being lied to.

I'm so fed up with this now it's pathetic, I need to know how I can take it further as dealing with the idiots who answer the calls at bt is useless.

I have six A4 pages of notes with call times and dates written down and I expect there will be more to follow.

mikeopvc

Should I put this thread on the phone or internet forum?

Maybe a bt rep on there will get involved!

duchy

7th engineer ????
Good grief.
I troubleshoot both phones and broadband for BT's competition and it never ceases to amaze me how often I need to send a second Open Reach engineer out after the first has submitted a report saying it is "fixed". Never got near seven though (yet !!)

mikeopvc

duchy wrote: »

7th engineer ????
Good grief.
I troubleshoot both phones and broadband for BT's competition and it never ceases to amaze me how often I need to send a second Open Reach engineer out after the first has submitted a report saying it is "fixed". Never got near seven though (yet !!)

It's actually 8 engineers if you count the last one who went direct to the exchange!

Lucky me:p

kwikbreaks

mikeopvc wrote: »

Maybe a bt rep on there will get involved!

From my own observations of the BT rep involvement on the Internet board it appears to mostly involve putting up very visible offers of help. Some have said that that is the sum total of it and nothing further of any use actually happens. I don't think I've ever seen a posting back from someone saying that the BT rep involvement lead to any sort of resolution.