Broadband drops when home phone rings?

mikeopvc

atrixblue.-MFR-. wrote: »

i find it extremely hard to believe they gave you full new line they probably renewed to your local cabinate at a push.

have you replaced the modem (rj11 cable) cable? just incase theres a slight brake? (they are really thin go to your filter on the socket to your router) i replaced mine with a thicker one to stabalise the line.

have you replaced ethernet (rj45 cable)cable? (i found that replacing the old thin CAT5E cable with a CAT6 thicker one helped stabalise my line also not increase but keep it stable.

either way BT probably wont do any more untill youve seeked the advice of you ISP, they will want to monitor your line over a few days log and record any drops, then send you new filters and then a router if that wont work to rule that out to be sure that it is a line fault not equipment fault.

then they can ask BT to go back out and check again (your expense mind if its internal home wiring their prob if its literally ouside the front door).

Openreach came out and installed a new master socket to a new room (office), also fitted a brand new line from the new master socket to the pole in the street (I watched him do it).
I still had a crossed line so another OR engineer came out and fitted a new line from the box up the road to the exchange (his words)
This was why I assumed I had a brand new line and it also resolved the crossed line issue.

I don't think I should be changing the rj11 cable seeing as it was provided by BT in the first place, It's part of their BT 2wire router kit.
There is no rj45 cable involved as I am running wireless to my laptop.
Surely now after performing all the suggested tests I have eliminated all possibility of a fault with my internal wiring?
I havn't yet called BT but I plan to at some point today, just want to make 100% certain that it's not my fault.

atrixblue.-MFR-.

mikeopvc wrote: »

Openreach came out and installed a new master socket to a new room (office), also fitted a brand new line from the new master socket to the pole in the street (I watched him do it).
I still had a crossed line so another OR engineer came out and fitted a new line from the box up the road to the exchange (his words)
This was why I assumed I had a brand new line and it also resolved the crossed line issue.

I don't think I should be changing the rj11 cable seeing as it was provided by BT in the first place, It's part of their BT 2wire router kit.
There is no rj45 cable involved as I am running wireless to my laptop.
Surely now after performing all the suggested tests I have eliminated all possibility of a fault with my internal wiring?
I havn't yet called BT but I plan to at some point today, just want to make 100% certain that it's not my fault.

RJ11 is a cable all the same going from phone socket filter to modem. you could use a different one just to eliminate that also (but as i suspect will do nothing) your port of call will be BT BB, write down the tests you have done and eliminations, this will save time but they will want to go through that again so unplugging and plugging in again will be done as per precedure. once they establish there is a fault they will send you some filters (part of the process), and monitor the line 24-48 hours then if that doesnt cure it they will replace the router, and monitor again, then if that dont work they will instruct a engineer to take a look at the wiring.

mttylad

Can the OP post a photo of the socket and all connected into it?

Might clear up a few things.

kwikbreaks

There isn't any confusion in my mind about what is plugged in.....

mikeopvc wrote: »

I tried it plugged into the internal test socket with just the phone and router connected and it still lost connection!

spakkker

Call your isp as soon as possible. I had problems and it was only on the third engineer's visit that things were sorted.
The engineer knew straight away from his testing device that there was a problem , ended up changing something in the "cabinet".
I was scared of getting charged also but you can easily eliminate everything by using the test socket and one corded phone as you have.

beecher2

It sounds very similar to a problem I had, and it took 3 BT visits to sort it - I had a new line, new mastersocket, and switched lines on the cable. The 3rd engineer realised there was a lose connection in the junction box (?) on my tenement's back wall and it has been perfect ever since. I had intermittent noise on my line so went through BT rather than my ISP.

Good luck - it is frustrating.

spike7451

GunJack wrote: »

Why ?? If the fault dictates it, they do. By a full new line, what it means is they use the spare pair on your D-side (master socket to PCP (street cabinet) and a spare pair in the E-side cable bunch from the PCP back to the exchange. Had mine done summer 2009. It helped, but didn't fully clear the fault - magically, when swapping from the tiscali DSLAM to the talktalk MSAN (effectively performing a lift'n'shift in the process) the fault cleared.

Exactly,A fault can often be repaired using proper techniques & equipment that will last for ages,unfortunately I've came across too many bodged repairs when I was with NTL.
If a drop cable was badly damaged then it would need re-pulled from the cab to the home but often using a spare pair will cure the fault.
One of the most common causes of a telco fault I've came across is when someone uses a knife to cut thru the outer sheathing of a cable & cuts into the internal cable,which then corrodes.

jackieblack

We had the same problem (which developed randomly after several years of working fine) but have now changed our router/modem and the problem has been cured.

mikeopvc

Update:

Had the 7th engineer out this morning, he ran all the same test as the previous engineers before saying " it's a fault with the equipment at the exchange, I'll need to do a lift n shift"

He left a voicemail just before midday to say he had changed the equipment at the exchange and it should be fine now.
It's not, there is still a fault.
I came home at lunch and tried it, rang the home phone from my mobile and the internet connection dropped.

Called BT and the nice chap said the engineers notes hadn't yet been updated so could couldn't advise any further. I am due a call after 2pm by which time they should have more info?

He said after a lift n shift it can take up to 10 days for it to stabilize, is this right?

Can't wait to leave BT:mad:

peachyprice

We had the same problem, lasted for months. We finally cured it by changing from BT to Sky

I know it shouldn't have made any difference, they use the same line etc etc, but it did. My theory? BT !!!! up your line, make you believe it's your ISP's fault, get you to change to their BB (yes they did suggest this to us) then voila, as if by magic your line is fixed. But then I'm a cynic.