Tmobile changes fair use policy to 500MB?

NX1977

bakerlad1983 wrote: »

yep last week this has been happening to me, will go from working fine to stopped completely and then after a min or 2 would reload, is v annoying when watching catchuptv etc on phone

I'll start a specific thread on this as I think they're being crafty having been forced to back track.

Heretic_osjc

Just a heads up for anyone on T-Mobile.

My friend who works on the inside has told me they have released a staff Q&A which states customers who decide to stay on their current price plan at upgrade will continue to recive the 1GB/3GB allowance.

You will only recive the new allowance if you chose to move onto a new price plan. Long and short is upgrade do not change price plan continue to recive your larger Internet allowance. Its simple.

Hopes this helps.

jenniewb

So let me get this straight: everyone who is already part of T-Mobile will have their unlimited data cut? This would mean if I were to join T-Mobile tomorrow I would not get unlimited data for the contract length, it would stop being unlimited on the 2nd Feb. Is this right?

talkalot

jenniewb wrote: »

So let me get this straight: everyone who is already part of T-Mobile will have their unlimited data cut? This would mean if I were to join T-Mobile tomorrow I would not get unlimited data for the contract length, it would stop being unlimited on the 2nd Feb. Is this right?

If you sign up with T-Mobile before the 2nd Feb your data allowance either 1GB or 3GB for Android phones will stay the same for your entire contract. Once your minimum contract period is over as long as you dont change price plans it will stay the same. If you change plans once your contract is over it will drop down to 500mb.

gjchester

jenniewb wrote: »

So let me get this straight: everyone who is already part of T-Mobile will have their unlimited data cut?

You've never had unlimited data there has always been a fair use cap in place. Currently it's 1 or 3GB on Tmobile but it's still there.

nsabournemouth

gjchester wrote: »

You've never had unlimited data there has always been a fair use cap in place. Currently it's 1 or 3GB on Tmobile but it's still there.

The networks and 3rd parties need to be stopped from selling it as un limited.

On another not i ported out from T-Mobile yesterday. Waited for a call and got it yesterday from a Mgr there. He said he couldn't find any of the calls i made on Tuesday last week when i called to cancel. He as before said emails don't count but from the notes he said he can see i called in to cancel as i was like many other people told i couldn't cancel without a charge despite OFCOM and their 9.3 rule.
He has agreed to back date the termination to last tuesday and so i await their final bill and the many many calls with regards to the termination fee.
Not in the slightest worried mind as both OFCOM and Trading Standards
advised i was well within my rights to cancel without a fee.
From now on it will be a sim free phone and a sim only deal for me which ever network i use. Less hassle and no commitment.

gjchester

nsabournemouth wrote: »

The networks and 3rd parties need to be stopped from selling it as un limited.

Not that I disagree with you, but the ASA does. They have ruled many times that the term UNLIMITED can be used even though there is a fixed limit as long as most people do not hit that limit.

The last one on the ASA site is here that was brought against Vodafone and NOT upheld

http://www.asa.org.uk/ASA-action/Adjudications/2009/12/Vodafone-Ltd/TF_ADJ_47835.aspx

and one key bit is

We noted previous ASA adjudications on the use of unlimited claims when a fair usage policy applied established that the use of the claim was acceptable provided that the existence of the policy was stated clearly in the ad and the the policy could be considered reasonable in that it could be shown to affect only atypical users.

vintagegirl

i have an iphone contract with t mobile and now when i log in online, it shows as me having 900 mins, unlimited texts and 500mb data.
Surely this isnt right>

neas

i'd ring them and confirm :P

pmduk

neas wrote: »

i'd ring them and confirm :P

You're assuming T-Mobile knows what the hell it's doing!