Tmobile changes fair use policy to 500MB?

N20Y1D

I've just replied to the email they sent me asking them if they can tell me that if they had not made the second announcement would I now be in a position to cancel without penalty? Because as far as I can see the timing of the second announcement is irrelevant so long as it came after my cancellation notice.

Hopefully the reply will be quicker than the one to my letter.

lucylucky

Bingolingo wrote: »

Bad customer service doesn't always result in material loss, that doesn't mean it should be allowed to pass without complaint.

However would you not agree there's been a material loss of trust between the parties to the contract?

I don't trust Tmobile anymore so I'm asking them to do something about it.

And they can restore that trust for £5 a month?:cool:

Bingolingo

lucylucky wrote: »

And they can restore that trust for £5 a month?:cool:

:cool: What do you think?

Maybe? Maybe not?

The point is that T-mobile attempted to do something very naughty which makes me wonder what's next up their sleeve. Unfortunately I'm not in a position to cancel the long contract so I'm going to have to put up with it.

In the mean time though, I can make a complaint about the shabby treatment and request that they make some kind of offer to make amends.

OK?:cool::cool::cool::cool::cool:

hrafndot

I think I feel the same way!! what's next.

I'm extremely happy with the phone and the facilities provided by the plan, fantastic at 10quid a month.

I never even as much as watch a U-tube video and they will have records of my downloading activities. But I want to be able to, if I choose, as we agreed in the contract.

What I AM paying for is the ability to do so, on an amazing phone. If I abuse that ability, T-Mobile will easily be tipped off by their systems.

What I am also paying for is my provider treating me with respect which I will provide valuble testimonials to friends and family of my valued provider T-mobile.

Lifes_Grand_Plan

Just had a call from T-Mob regarding the cancellation letter I sent them last week.

Didn't get to answer it but they left a VM to say that the changes will only affect new customers and not existing customers like me.

The way she said it, it was as though that was what was happening all along I was being thick and had not read the details properly....

head2head83

They were forced to back down and confirm the changes would only affect new customers following pressure.

See here - http://conversation.which.co.uk/mobile/mobile-phone-networks/t-mobile-retreats-over-data-cut-plans/

neas

so the result is.. for those trying to make a 'quick buck' out of this is that it takes alot of your time and effort to sort out...

Yes you might get out of the contract like pinkllama... ala save yourself some 200-300 quid in getting the phone for free (if you early into contract) but for this reward you spend hours writing emails, letters and phone calls... risk getting your credit rating knackered (if the court goes against you) and a few sleepless nights and the stress of it all.

basically only an idiot would take up a challenge like that for such minimal reward. As soon as they backed down I was happy as larry... the data needs suit me and im happy with my phone... if anything i now know im fine for next 2 years... by which time i will know how much data i use on average.

N20Y1D

I sent the following to T-Mobile and have finally received a reply which i have also attached:

Thank you for the reply, I would certainly dispute the use of the term “discussed” as you told me I was not in a position to cancel without charge however as I explained the key point here is that I cancelled my contract before you made the second announcement where you announced you were changing the changes to exclude existing customers.

Also I requested my PAC verbally over the phone not once but twice on the evening of the 11th to Charlie and Bryan of team 519. But was told this was not allowed unless I agreed to pay the cancellation fee (which contravenes ofcom guidelines) http://ask.ofcom.org.uk/help/telephone/refuse_PAC

I sent you the letter dated the 12th again informing you that i was exercising my right to terminate the contract with immediate effect in line with your T&Cs – I also advised you via email that and have a receipt confirmation from yourselves that shows it was sent before your second announcement.

So can you tell me this, had you not made the second announcement would I now be in a position to cancel without penalty? Because as far as I can see the timing of the second announcement is irrelevant so long as it came after my cancellation notice.

Regards

——
Reply:

I can confirm that the time of your cancellation request would not have made any difference. Had we stayed with our first announcement and lowered the Fair Use Policy for existing customers, this would still not have made it possible for customers to cancel their service without charge.

You are correct in saying that if you requested your PAC, you are entitled to receive it. However, an early termination fee would have been added onto the next bill.

Thank you again for your reply. I hope this clarifies our position.

——

More blatant lies, but at least i now have it in writing. TBC..

NX1977

Ok anyone getting data stall or drop to g then when idle showing h again?

This has been getting worse, andd as my job takes me around the UK, isn't a mast issue as tmob support claim!

bakerlad1983

NX1977 wrote: »

Ok anyone getting data stall or drop to g then when idle showing h again?

This has been getting worse, andd as my job takes me around the UK, isn't a mast issue as tmob support claim!

yep last week this has been happening to me, will go from working fine to stopped completely and then after a min or 2 would reload, is v annoying when watching catchuptv etc on phone