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Safetyguy

I have registered the following complaint with offcom:

Redten Communications Limited have failed to fulfil the terms and conditions of their contract, viz:
1. failure to provide the service using reasonable skill and care, causing complete loss of connection for 8 days without any prior notification (clause 4.1)
2. limiting connection speed without written warning (clause 12.12)
3. applying incremental charges without written notification (clause 12.12)
4 changing to an alternative broadband network that does not offer an equivalent or better level of service (clause 6.8)

Now checking my home insurance policy for legal aid clause

sunil1234

also redten email (via outlook working ok yesterday), now intermittent on and offline!!!!

nedmundo

Excellent, well done.

sunil1234

Safetyguy wrote: »

I have registered the following complaint with offcom:

Redten Communications Limited have failed to fulfil the terms and conditions of their contract, viz:
1. failure to provide the service using reasonable skill and care, causing complete loss of connection for 8 days without any prior notification (clause 4.1)
2. limiting connection speed without written warning (clause 12.12)
3. applying incremental charges without written notification (clause 12.12)
4 changing to an alternative broadband network that does not offer an equivalent or better level of service (clause 6.8)

Now checking my home insurance policy for legal aid clause

which link do you use to do that then i will do the same?

tia

nedmundo

See mine from the previous page.

sunil1234

Ofcom's advice on your next step

Problems with your internet service -
Customer service issues

Thank you

Thank you for supplying Ofcom with information for our consumer monitoring survey.
Please note that Ofcom does not pursue individual complaints.
You will receive an email to confirm we have received this information and have added it to our database of companies' performance. Please do not reply to that email or contact us to ask for further investigation of your individual case, as Ofcom does not investigate individual consumer complaints.
Instead you should make a formal complaint to your provider or complain to its Alternative Dispute Resolution (ADR) service if your provider cannot resolve your concerns. The ADR scheme may be able to take action on your behalf.
If you have further concerns, please visit www.ofcom.org.uk/complain/ for further advice and assistance.
You submitted the following information:

Title:

Mr
Forename:

Sunil
Surname:

Patel
Contact phone number:

xxxxxxxxxx

Organisation (if applicable):

Flat number and building (if applicable):

House number and street name:

xxxxxxxxxxx
Postal town:

SOUTH CROYDON
Postcode:

CRxxxxxx
Email:

xxxxxx@redten.net
Please untick if you do NOT want your details disclosed to a research agency working on Ofcom's behalf:

I do not want to be contacted for research
Please untick if you do NOT want your details disclosed to the phone company or Internet Service Provider:

You may disclose my details
Are you...:

A residential customer
Name of your Internet Service Provider:

Redten internet
Subject:

Breach of Contract
Brief summary of your experience/query:

Redten Communications Limited have failed to fulfil the terms and conditions of their contract, viz:
1. failure to provide the service using reasonable skill and care, causing complete loss of connection for 8 days without any prior notification (clause 4.1)
2. limiting connection speed without written warning (clause 12.12)
3. applying incremental charges without written notification (clause 12.12)
4 changing to an alternative broadband network that does not offer an equivalent or better level of service (clause 6.8)

nedmundo

Top notch Sunil. You put it far more elequently than me. If enough people do this, then ofcom will sit up and take notice

Safetyguy

sunil1234 wrote: »

also redten email (via outlook working ok yesterday), now intermittent on and offline!!!!

I have started sending several test messages each day, to collect evidence of the poor quality of service

colderuk

sunil1234 wrote: »

oh yeah these are my stats now so i have already given my mac to Bethere.co.uk

DownStream Connection Speed 768 kbps UpStream Connection Speed 448 kbps

Sunil where did you get your MAC from did you need to speak to redten?

McMikes

Morning all, I can confirm again there is no signs of speed increase this morning, I think they have a deal with redten so all customers over their limits will be limited to almost nothing so redten will not pay huge bills for extra traffic. quite reasonable for them but it also opens a door to us to sue them I believe, for breach of contract.

Im going to try to switch to another provider next week and find a way to sue them. :cool: