Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

benjimoron_2

The thing that they didn't seem to understand when I spoke to Redten was that people that want unlimited tend to use alot of bandwidth, people that are happy being limited to 2GB would've gone with a limited service and only paid half the price!

This doesn't sound good if you're getting very slow speeds after general browsing etc. It sounds like you get throttled as soon as you hit 5GB, moment of truth is at 11pm when the FUP turns off in theory. Either that or after the 10 days they say it takes the line to settle down (not that I really believe that).

nedmundo

Sit tight boys (& girls). Solidarity is going to win the day!

benjimoron_2

Thanks for the extra info guys, see you in court?!?!?

McMikes

in any case if you over 5gb limit internet becomes useless in the evenings (hope evenings only) it is like dial up nightmare.

bobby_fudge

heyup guys.
well, as you probably saw from one of my earlier posts a couple of days ago, I had downloaded over 6gig and all was good.

well.. as you can guess, i'm now struggling to get download speeds of more than 3k.. oh joy... so far it has taken 1.5hours to dload 4.2mb.

knowing full well that i must have been throttled, I called RT and the guy said that it'll take a couple of days for the lines to settle down, I explained that I am actually and IT engineer and that was a load of garbage, especially to be getting no more than 5kb.. if the line was fluctuating it wouldn't be by so much. The guy just kept repeating himself until i ended up putting the phone down before i started to hurle abuse at him.

Has anyone looked into cancelling their contracts with RT and Clode yet? I can't live with getting throttled at 5gig, that's rediculous, I could get 40gig for free from Talk Talk, apparently they have bad customer service, but how much worse than RT could they be?

sorry for the rant. but please, anyone any advice on getting out of the contracts would be much appreciated.

firstclassidiot

Hi everyone, promised to post responses and updates from redten re my email problems through outlook and speed rates--
Well surprise surprise, no response to emails sent to redten but my emails are now working correctly through outlook, sending and receiving.

Ran several speed checks over 1hr 30 mins 7pm to 9pm --average speed was 5meg --ranged from 3.7 to 6.03, fluctuating rapidly. Interestingly tansports through usa and europe not a problem --through uk dismal. uploads ranged from 300kbg to 450kbg. Thats definitely poorer than before but it is true that it can be iffy for first few days on new lines so will retest over several days

Although I was out for most of day computer was on and the server was dropped 4 times, which did not happen before. So I am going to monitor it as well over the next few days

redflake

Hi
Just like to say I'm also looking for a way out of this contract and will join any joint action.
Regarding the email probs, I found that only the default email will work. All other email addresses created apear to be lost. If you log into the njp members section and click on email you can recreate the old accounts.

McMikes

no signs of speed increase after 11pm. damn!

smoyle2008

Safetyguy wrote: »

Consumer terms and conditions of sale, Clause 5.9
http://www.redteninternet.com/pdf/Redten_terms_and_conditions.pdf

Every time I read this contract I realise it has more twists to it than a corkscrew. Clause 3.1 states the following:

This contract and the terms and conditions thereof apply for the sale of computer hardware by Redten Communucations Limited and for the provision of non-chargeable broadband

services. (my highlighting)
Obviously, my earlier post was wrong and it is the PC and ancilliaries we are paying for via Clode/V12 with free broadband thrown in.

This is interesting, simply because these are completely different Terms & Conditions to the one that I signed back in Nov 2006, I have a paper copy, will scan it & upload it. Even the registered address is different.
The invoice sent to me with the PC in Dec 2006 states £0.00 for the PC & 36 x £19.99 for 8mb Broadband

redflake

Hi
I signed up in January 2007 and I was also sent invoice that states £0 for pc and 36 x £19.99 for broadband.