Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

ldavies83

Just got through to RedTen, 30 mins waiting time, it does seem to be an ip addressing issue at the moment, the guy seemed quite nice to speak to tbh, and although he said he thought it would be resolved shortly, he would check my line anyway and call me back (I dont expect either to happen to be honest!! after this weeks debarkle) however I am more confident I'll get a connection in the next day or 2.

Also my connection log is showing no entries, can anyone confirm if its a pretty instantaeneous thing for it to show in the control panel, I'd like to get someone at home to periodically reset the router just in case.

Thanks,

incredibledisc

benjimoron wrote: »

Call the 0870 number with njp, answer within about 3 mins. Fantastic people.

Welcome to the other new users who have joined the debate.

Yeah that sounds about right. Geezer was very polite and helpful as far as it goes but I still don't have broadband

benjimoron_2

incredibledisc wrote: »

Just spoke to Paul at NJP who regretably informed me that my details have not been passed on. He was very apologetic and mentioned that he had heard that Redten's own customer service had been "difficult to get hold of" at the moment. He also said that Redten had been given access to a portal(?) where they could transfer customer details over

Unfortunately you're in the same position as me. Redten (assuming they have your mac, which they said that BT wouldn't give them, even though I managed to get it from BT) can fill out your details on a form that NJP have sent them but don't rely on them having done it even when they say they have. I phone NJP every time just to confirm that Redten have done what they've said they've done only to be told that they haven't!!!

Basically you've got to get Redten to fill that form out, my way of doing it is putting pressure on them and speaking to the manager and following every little thing up with a check to see that they've done what they've said. Some bits like the MAC I'm doing myself to prove that they're just being lazy and it is possible to do it quickly if they wanted to pull their finger out.

Luckily I have a fair bit of spare time to keep calling!

Good luck, let me know if I can help in any way.

Donstar

Does not seem to be a service available from NJP.

Can I access my emails through the web?

At this moment in time we only have the POP3 facility available, however in future we are looking to introduce Web-mail so please keep an eye on your members area for future announcements.

So Thats number 1 in the list for Clode to prove the new service is not a similar or greater specification as per the contract.

mail.redten.net has been redirected to NJP but webmail.redten.net still goes through the BT Wholesale network (somehow ) to the logon page, then you cannot get access.

nogbad251

nogbad251 wrote: »

Don't want to build my hopes up to much but when I log into my account through NJP my order status is now showing as Order Completed - Line Active Activated 18/3

:beer::beer::beer::T:j:T:beer::beer::beer:
Just got in from work and it's working. I'm getting 1.4mb download speed, previously was getting 1 or lower.
I'm using a BT Voyager 2100 wireless modem router. the only setting I had to change was my username to the new surfmax one.
Those of you still at work, there is hope. Those of you that can't get connected keep persevering with NJP i wouldnt bother ringing REDTEN as it's a waste of time. Good Luck.
I will keep checking back and posting re the service and limits etc. Thanks to everyone for all the useful info and updates over the last 9 days.
:rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:

benjimoron_2

Good point Donstar, could be a useful bit of info in the near future!

benjimoron_2

Anyone got any thoughts about this mysterious Peter Kaye?

oneoneseven

update from me - went home lunchtime and connection is back up and running :j

benjimoron_2

benjimoron wrote: »

Well volunteered!!!!!

I'll start us off:
murphx: 08700 349 100
MURPHX INNOVATIVE SOLUTIONS www.murphx.com .

0844 482 0000
Redten

Ofcom 020 7981 3040

BT Wholesales number : 0800 169 0934


Tel : +44 (0) 870 225 1058
08714240185
NJP


V12finance.com
19-20 Neptune Court
Vanguard Way
Cardiff
CF24 5PJ
Tel: 0870 758 12 12Fax: 0870 758 12 14

Just bumping this in case anyone needs it.

Donstar

benjimoron wrote: »

Anyone got any thoughts about this mysterious Peter Kaye?

NJP Services LTD

DIRECTOR
NICHOLAS JOHN PULSFORD
Addressx, xxxxxxxxx ROAD , HORNCHURCH , ESSEX , RM11 xxx
Country of Origin BRITISH
Date of Birth xx/xx/1969
Appointment Date 18/02/2002
Other Directorships
CHAPLINS BARBERS LIMITED, FLEXI SURF LIMITED, N J P SERVICES LIMITED, NETECH SERVICES LIMITED, SANOST LIMITED

DIRECTOR
STEVEN DAVID KAYE
Address xx, xxxxxxx CRESCENT , YATELEY , HANTS , GU46 xxx
Country of Origin-
Date of Birthxx/xx/1974
Appointment Date01/10/2006
Other Directorships N J P SERVICES LIMITED, SANOST LIMITED

SECRETARY
MR NICHOLAS PULSFORD
Address x xxxxxxxxx ROAD, , HORNCHURCH , ESSEX , RM11 xxx
Country of Origin BRITISH
Date of Birthxx/xx/1969
Appointment Date01/10/2006