Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

firstclassidiot

" I am pleased to advise you that with effect from 20th June 2008 Fatcat Communications Ltd has acquired some of the assets of Redten Communications Ltd and will now be responsible for the provision of your Broadband service under your existing contract with Redten. "

What assets? redten had no assets except customer lists and details, even its logo had been hocked to online distribution.

virtual cowboys existing in virtual la la land.

fatcat only exists in the imagination and minds of Clode to try and protect their income flow from the redten customers.

This service can only fail to deliver as it did in January 2007; March 2008.

It was always designed to replace the PC sales lost when the HCI project ( responsible for big profits for watford electronics in 2004/2005 ) was shelved by the government leaving watford with massive supplies of PC equipment.

FC not I

fercrisake

I admit I was one of those who were prepared to give fatcat a chance even if I was being slammed again, after all they are offering unlimited, and they even have a phone number that gets answered - that was until I got this pleasant surprise in my inbox.
Looks like I shall have to go down the legal route, I'd be grateful for any advice, help etc in how to set about filing a claim (I will be using the deadten resources also), naively I just hoped that Clode etc had been telling he truth (I know!), and I wouldn't have to go down this route, but there really is no other option now.

Needless to say I've never seen the fair usage policy, not been told how you can check your usage (why, it's unlimited for crying out loud!), nor have I seen the "traffic lights" that others have - complete farce!


Dear Customer,

It has come to our attention that there has been an excessive bandwidth usage on your account. This is due to peer to peer downloading, networking and downloading excessively. Regrettably in light of this problem and in order to be fair to all our customers, we have had to slightly limit your bandwidth usage in line with our Fair Usage Policy.
Normal service will resume at the beginning of next month as long as you adhere to our Fair Usage Policy.

Regards,

Accounts Services Team
Fatcat Communications Ltd
T:
E: Accounts@fatcatinternet.com

daddyman

firstclassidiot wrote: »

be very prepared to attend court and dont let them away with it.

FCI

Thanks Firstclass. I am prepared to go all the way, in fact I really want to do it as it may open the flood gates WHEN I win.:beer:

essex_zx7r

fercrisake wrote: »

I admit I was one of those who were prepared to give fatcat a chance even if I was being slammed again, after all they are offering unlimited, and they even have a phone number that gets answered - that was until I got this pleasant surprise in my inbox.
Looks like I shall have to go down the legal route, I'd be grateful for any advice, help etc in how to set about filing a claim (I will be using the deadten resources also), naively I just hoped that Clode etc had been telling he truth (I know!), and I wouldn't have to go down this route, but there really is no other option now.

Needless to say I've never seen the fair usage policy, not been told how you can check your usage (why, it's unlimited for crying out loud!), nor have I seen the "traffic lights" that others have - complete farce!


Dear Customer,

It has come to our attention that there has been an excessive bandwidth usage on your account. This is due to peer to peer downloading, networking and downloading excessively. Regrettably in light of this problem and in order to be fair to all our customers, we have had to slightly limit your bandwidth usage in line with our Fair Usage Policy.
Normal service will resume at the beginning of next month as long as you adhere to our Fair Usage Policy.

Regards,

Accounts Services Team
Fatcat Communications Ltd
T:
E: [EMAIL="Accounts@fatcatinternet.com"]Accounts@fatcatinternet.com[/EMAIL]

It's fairly simple to make the claim, use the moneyclaim online service at https://www.moneyclaim.gov.uk
Make sure you put the defendent as Clode Funding Limited (check your loan agreement papers to see who the agreement is with, if in doubt, make the claim against Clode Funding Limited and Clode Retail Finance Limited. The only difficult part of the procedure is putting in the reason for the claim, I used something like for Breach of contract including but not limited to:-

1. Failure to give notice of the contract change and its details and allowing you the opportunity to reject it.
2. Failure to notify you of your consumer protection rights at the time of the change.
3. Providing a lesser and degraded service.
4. Instituting a cap and blockage on your broadband connection and access when your contract was for unlimited and uncapped service.
5. failing to provide you with a service for a number of days in the month following their application of a cap on the service.
6. Failing to provide any information on any of their proposed changes yet giving public statements to the press which outline a detrimental service.
7. failing to provide reasonable duty and care in the provision of a service to you.

I put in my claim for the total balance of my Clode account, plus the last 2 months disrupted service plus cost of phone calls letters etc. The moneyclaim website automatically add the court costs to the claim. Once submitted the claim is then served to Clode and they then have 14 days to acknowledge the notice. they then have a further 28 days to file a defense. After this you then get the option of which Court you want them to appear in. By default it will be your local court. (Make them travel as far as possible, it's not cheap to have a lawyer travel half way across the country.)

fercrisake

Thanks Essex, looks like you've given me everything I need.

essex_zx7r

fercrisake wrote: »

Thanks Essex, looks like you've given me everything I need.

I've put this on the deadten website as a How to Claim, if anyone has anything to add to it please let me know
http://www.deadten.co.uk

ROPPA_2

Just received this email from the bunch of turds, the cheek of it! I migrated the 28th of last month. I cancelled the direct debit straight away because these tossas are not to be trusted but they have my credit card details which I used to pay the connection charge. I will be keeping a close eye on any transactions I suggest everyone to do the same, I thought all this crap was behind me now......clode,redten,NJP,fatw*t or what ever your name is now....GO AWAY YOU BUNCH OF C**TS!!!:mad:

Dear customer,

Re Account ID: ******

We hope that you are enjoying your account and finding our services of
exceptional value. This is just a brief note to let you know that we will
be collecting your next payment on 01 July 2008. Please ensure that your
payment details are valid and you have sufficient funds on or just after
01 July 2008 as failure to collect a payment will result in your account
being disabled.

Don't forget, you can check your payment details as well as control many
other aspects of your account from your secure My Account control panel.

Did you know you can now pay for your account by Direct Debit? Direct
Debit payment is easy to set up and convenient, as there's no need to
confirm regular payments or update your details. Why not visit your secure
Members area and set up your Direct Debit today?

If you have any queries about this or any other matter, please don't
hesitate to contact our friendly Support Team. Thank you once again for
choosing us as your Internet partner.

Redten Internet Customer Support
Tel: 0871 424 0185
[URL="mhtml:!!273C71BC-4ADF-4651-A21E-1DD0915CC2D1}mid://00000000/!x-usc:http://www.redten.co.uk/"]http://www.redten.co.uk/[/URL]

nedmundo

Well I've had a thought. Originally Redten welcomed business users, charging them the same rate + VAT. What if a business has now been slammed to Fatgit? Surely they are by default breaching the new T & C!

kennydeeee

just had a read at the fatass fair usage policy what a joke how can they pass this on as unlimited

Hugo_Rune

kennydeeee wrote: »

just had a read at the fatass fair usage policy what a joke how can they pass this on as unlimited

Put simply!

It appears that the Fatwat's & the Jezza's of this world seem to think they can do whatever the hell they like, whenever the hell they feel like it and to whoever they hell they want to and get away with it, absolutely scott free.

We have laws that the toothless quangos of this country will not support and we have thieving, lying, cheating pond-life running these supposed companies and then selling and re-selling themselves back to each other just to bypass the British Justice system over 'n' over again. And until this type of loophole is closed then more n more unjust corrupt companies will spring up then sell out to themselves whenever some law abiding customers start complaining of the way the companies are behaving.

As has already been proven by customers on this forum the only way to get out of this ridiculously stupid situation is to take these clowns to court & has already been mentioned Redclowns can't allow a single case to actually get to court as they know full well they are very much seriously in the wrong and are likely to be taken to the cleaners!

I'm not a number, I have a name!