Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

firstclassidiot

incredibledisc wrote: »

I used the Mac code I got from the walled garden. The lawyer had the same opinion - by taking matters into my own hands and doing what they were patently unable to do I've effectively shot myself in the foot - ain't life grand?

BTW he also says that by stopping your direct debits you are also breaching the contract and letting Clode off again.

Shower of b*stards

I think you are wrong

1. When redten caused BT to withdraw service they broke your contract by failing to supply unlimited broadband service to you. Consumer protection and credit law states at that point you were entitled to a refund of the whole of the monies you had paid for the service.

2. There is sufficient evidence available that they also broke consumer law by failing in their duty of care in providing the service. There is sufficient evidence to show that they were aware in August 2007 that they would not be able to continue to supply unlimited service as they contracted with you.

3. Redten and Clode as jointly liable have consistantly failed since 10.3.2008 to provide the serviceas outlined in your original contract. You are therefore entitled to deduce from this that they are either unwilling or unable to fulfill their end of the contract.

4. Redten, aided by Clode have made themselves unavailable to address their breach of contract and the law states that omissions of commercial companies are as damming as actual acts. There is more than sufficient evidence through OFCOM and the Trading Standards Office ( and now at the OFT at BERR to support those omissions. )

5. 3 months is more than sufficient time to give both these companies the opportunity to address THEIR breach of contract and as such you are entitled to seek the return of all your monies and go elsewhere. They then become liable for any additional cost of obtaining that supply.

6. If you receive the return of the whole monies of the contract, they are entitled to have the PC back which was given free as part of the overall contract.

&. By consumer credit law, you are entitled to hold onto the PC and now any further payments until such times as they return all monies to you.

9. As a settlement alternative you are entitled to the return of the whole monies ( approx £700 ) minus the ACTUAL worth of the PC which new was £300 and second hand is £150. This can only be with your agreement or suggestion.

10. If they force you to go to court you are entitled to the additional costs of going to court, the whole of the monies of the contract or IF YOU CHOOSE, the remaining payments still to be made, plus any additional costs you have encountered in getting an alternative supplier. That is the cost of broadband service at an unlimited level at speeds of up to 8Mbps plus the costs of maintenance of the PC which was also part of the contract plus up to £150 expenses when your claim is over £500 for everything else.


FC ( no longer an idiot )

firstclassidiot

essex_zx7r wrote: »

Just to let you all I know, I have reached a settlement with Clode, part of the settlement agreement says I am not allowed to disclose details, but lets just say I believe I got the better deal.
I'll keep on the forum and will help as much as possible with anyone.

If anyone feels the help http://www.deadten.com has given was worth while and would like to show their appreciation then please make a donation to
http://www.spiritofthedog.org.uk a charity that I'm involved with.

Thanks everyone for all the help without your support I think my head would still be bleeding from all the banging of it against the wall.

Well done Essex and gnipper your persistance has paid off.

I hope you will keep the deadten site ging for others who will continue to pursue Clode and Redten for their legimate rights .


FC ( no longer an idiot )

farce4

incredibledisc wrote: »

Some bad news for me - just off the phone with the legal advice helpline from my insurance company and they don't think I have a case. I was never tranferred to NJP (thank god) and set up a new account with Tiscali. The lawyer says Clode is only liable for providing the internet service equivalent to the one you had (good news for thos stuck with NJP) so he reckons I should contact Clode and offer to settle my balance minus a discount for the £14.99 a month I'm paying for Tiscali to pay for my (not really) free computer. I did point out that I was only invoiced for broadband plus a printer but he reckons the legal jiggery-pokery in the T&Cs will cover that bit.

Are tiscali offering you free support, free software and free upgrade to 24megs when it's available in you area.
And I'm sure there's other things your missing out on, come on, get creative!!!!!!!!!!

Kevindowns

My other connection at work was with Tiscali. Two months after migrating find I'm still being charged. Had to change ISP because of consistant overcharges, customer services can never understand it - think I got 1 credit out of three promised. Have been promised a cheque this time "within 28 days" 0871 phone number means cost of calls wipes out most of any credits promised. I've been "Escalated" so many times over last eight months I've lost count. Nothing ever gets resolved.

Emails usually take a week or so to answer, usually want more information as only gave broadband number, name, address, postcode - need their 16 digit account number. Usually long queue on 0871 number, lots of options and messages then key in your phone number - first question when eventually answered is "What is your phone number?"

Speed was good at around 4½ on 2meg service, mac code was quick everything else was crap.

teapot6356

I am trying to dissect the RT t's & c's. I came across this paragraph I am hoping I mat be able to use it


12.10
If at any time BT ceases to provide services to us such that we are unable to continue to provide any of the Services, to you, we may immediately terminate our Contract with you. You will be given the option of retaining the PC, with no refund, or cancellation of any finance agreement; or returning the PC and receiving a refund for whole months remaining or cancellation of the credit agreement as applicable.

kennydeeee

this would be usefull if this was a legit company that stood by there contract but these dicks just do as they please court is the only way they listen

hamish72_2

teapot6356 wrote: »

I am trying to dissect the RT t's & c's. I came across this paragraph I am hoping I mat be able to use it


12.10
If at any time BT ceases to provide services to us such that we are unable to continue to provide any of the Services, to you, we may immediately terminate our Contract with you. You will be given the option of retaining the PC, with no refund, or cancellation of any finance agreement; or returning the PC and receiving a refund for whole months remaining or cancellation of the credit agreement as applicable.

Just one of the many TC,s Redten ignored in fact they ignored just about every item in their TC,s

incredibledisc

firstclassidiot wrote: »

I think you are wrong

Rest of post snipped.

Every thing you say in your post seems fair and logical FCI. I don't know one way or the other if its true. All I have to go on is the advice I was given from my insurance company's legal helpline which was "you don't have a case - try to settle"

This is where I'm sure you will post back and tell me that your information also comes from a lawyer:rotfl: The guy I spoke to did say to get back in touch if they refused my reasonable offer of a settlement however as I assume that would put Clode in a shaky legal position - this may be of some use to others who have had that experience already.

In resopnse to another post about Tiscali earlier - I'm aware that other people have had issues with them but I've had no problems
- ironically, i used to be able to say the same about Redten :rolleyes:

nedmundo

Will the big announcement come tomorrow?

jaypee638

Donstar wrote: »

I'd be happy with a New Skoda VRS over a Rolls Royce any day Where do I sign up???

Try https://www.care@redten.co.uk they have a new line in skoda vrs with free servicing and free alloy wheels. They are also offering interest free finance through Clode retail finance or maybe it was Clode retail funding, something like that anyway, (what's in a name?) over 36 months or maybe 19 depending on circumstances. It comes complete with a 6 day guarantee or 300 miles whichever comes first, but you will have to act quickly as the first 10,000 customers receive an in car vanity mirror at no extra cost. my mum still won't let me have any sharp objects lol Still speed restricted as silly low amount 20 download and 12 upload