Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

ChrisChaos

nickem wrote: »

Has anyone received their MAC code from Clode?
Its been 10 working days since I accepted the offer, when I phoned Clode on Friday, they said I was at the top of their list...has anyone else been told the same thing?

Nope, not yet, I paid off my settlement fee around two weeks ago and have still not got my MAC.
Nicola told me that as I am disabled and rely on an unlimited connection for both buisness and personal reasons that my MAC requst would be compleated quickly.
But so far.............................................................................

MrBig_4

nickem wrote: »

Has anyone received their MAC code from Clode?
Its been 10 working days since I accepted the offer, when I phoned Clode on Friday, they said I was at the top of their list...has anyone else been told the same thing?

Considering the law says the MAC should be issued within 5 working days, how they cannot provide one withing 7-10 working days is pathetic. I have it in writing that they will provide one to me within 7-10 working days, I am on day 6 (working days, excluding the bank holiday), so by the end of the week I should in theory be signed up for my new ISP....Just can't see it some how.

essex_zx7r

Just added Shiraz Jessa's personal email to http://www.deadten.com/contacts.html
He denied in an email and on the phone that he had anything to do with Redten anymore. Yet I've had it confirmed by two independent people, both close to Redten, that Shiraz's brother, Addas Jessa is the sole shareholder of Redten and the company is mortgaged to the hilt to another of Shiraz's companies, Online Distribution Limited.

When I put this to Shiraz he denied even having a brother, (Addas if your reading this, and I guess you do, then nice brother disowning you) strange as well since I told Shiraz that his game is up and that I know the truth behind Redten he hasn't bothered to contact me.

hamish72_2

MrBig wrote: »

Considering the law says the MAC should be issued within 5 working days, how they cannot provide one withing 7-10 working days is pathetic. I have it in writing that they will provide one to me within 7-10 working days, I am on day 6 (working days, excluding the bank holiday), so by the end of the week I should in theory be signed up for my new ISP....Just can't see it some how.

Its not law as we know it just an Ofcom regulation as Redten know it and counts for nothing

snorker

I've just spoken to Ofcom - what stated they were aware of the redten situation, and they understood that we may not be happy - but as yet they no updates. I tried explaining that is has been over a month since I requested my MAC code, but they chap once again reiterated that the were aware of the sitation - but had no updates.

I next spoke to NJP - who still say I must talk to REDTEN to get my MAC code.

I am so stressed by the sitation. Clode are a waste of time - "someone will call you back - honest" - no calls - EVER!

essex_zx7r

snorker wrote: »

I've just spoken to Ofcom - what stated they were aware of the redten situation, and they understood that we may not be happy - but as yet they no updates. I tried explaining that is has been over a month since I requested my MAC code, but they chap once again reiterated that the were aware of the sitation - but had no updates.

I next spoke to NJP - who still say I must talk to REDTEN to get my MAC code.

I am so stressed by the sitation. Clode are a waste of time - "someone will call you back - honest" - no calls - EVER!

The only way I ever got a call back was when I started calling every hour, after a while they got fed up and put me through to Louise one of their underwriters, she actually stuck to her word and did call me back. it didn't help but at least she kept to her word and called me, more than can be said for the rest of Clode/Redten/NJP

snorker

I just want me MAC code
O2 have accepted my order and are just waiting for the MAC code (luckily I am in an LLu area).
I have forwarded all my info to Trading Standards to check before starting the legal battle. I am already up to 12.5Gb this month.

walber99

Hi all
Ive not been on much cos the suns been shining so ive been having drinkys in the garden
I got another letter from clode asking me to speak to them within 48hrs about non payment or else
Im confused about what they want me to pay for !!!!!
But i will call them i could do with a laugh

kennydeeee

you need to ring clode up every hour on the hour and pretent you are crazy and dangorous

kennydeeee

if you ring redtens customer service its says the pc is free lol it does not say it is to be payed for as a package