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totallyfedup_2

essex_zx7r wrote: »

Something interesting happening here.
A number of people have stopped their DD's and heard nothing from Clode. I stopped mine and like some others got a reminder letter to pay.
When I called them about it, I was told that it was an automated letter and was sent to anyone that missed a payment. If this is true then why are some people not getting them.

Just trying to work out what the pattern is for this, not sure if it's due to when we signed up or not. I signed Nov 2006 and got the reminder letter, anyone else have any ideas.

http://www.deadten.com

Essex - I think it's to do with when the first direct debit payment was stopped - I have received a letter from them about non payment as I cancelled mine with effect from 1 April payment - I think it's taken them a good 5 weeks to react and send a letter, so i guess people who stopped their payments at the end of April/beginning of May have a few weeks to go before they get anything.

firstclassidiot

essex_zx7r wrote: »

Can you ask who the sole shareholder is ? Shiraz Jessa denies it's him or his family.

If it s at the Luton address then it is one of the clan. It was originally Shiraz , from companies info but is mortgaged to the hilt to Online Distribution Ltd--owned by guess who!!!


FCI

handyandyg

totallyfedup wrote: »

Essex - I think it's to do with when the first direct debit payment was stopped - I have received a letter from them about non payment as I cancelled mine with effect from 1 April payment - I think it's taken them a good 5 weeks to react and send a letter, so i guess people who stopped their payments at the end of April/beginning of May have a few weeks to go before they get anything.

Totallyfedup and Essex, I stopped my DD beginning of March and within a couple of days of the 25th got a letter - I then paid by debit card, my payment should have gone out last month (april) on the 25th and have received nothing since. Although I did email Clode to tell them I was witholding any further payments until they restore my service or take me to court.

andyg

essex_zx7r

totallyfedup wrote: »

Essex - I think it's to do with when the first direct debit payment was stopped - I have received a letter from them about non payment as I cancelled mine with effect from 1 April payment - I think it's taken them a good 5 weeks to react and send a letter, so i guess people who stopped their payments at the end of April/beginning of May have a few weeks to go before they get anything.

although I cancelled the DD at the bank a while ago my first payment after this was 2nd May, the letter from them was dated 6th so don't think this can be the reason.

firstclassidiot

essex_zx7r wrote: »

although I cancelled the DD at the bank a while ago my first payment after this was 2nd May, the letter from them was dated 6th so don't think this can be the reason.

Did you tell them you were in dispute and withholding payments until resolved? or while you went through the court process?

That might be what the difference is.

FCI

essex_zx7r

firstclassidiot wrote: »

Did you tell them you were in dispute and withholding payments until resolved? or while you went through the court process?

That might be what the difference is.

FCI

I did tell them on the phone and by email. not that they ever take any notice of either

nedmundo

Phew!!!!!!! That was close.

My connection totally dropped out for a few minutes then. I thought Clode or Redten or whoever is in charge had done an 'Essex' on me for a moment, but I'm up and running again now. Is it me, or do we suffer more dropouts now than with BT? Wasn't that one of the original explanations given for the switch?

rebellion_x

nedmundo wrote: »

Phew!!!!!!! That was close.

My connection totally dropped out for a few minutes then. I thought Clode or Redten or whoever is in charge had done an 'Essex' on me for a moment, but I'm up and running again now. Is it me, or do we suffer more dropouts now than with BT? Wasn't that one of the original explanations given for the switch?

I never had any dropouts with BT. That along with BT providing poor customer service was the excuse i got for the switch.
now who is providing poor customer service? actually no customer service is what i mean

Hugo_Rune

nedmundo wrote: »

Phew!!!!!!! That was close.

My connection totally dropped out for a few minutes then. I thought Clode or Redten or whoever is in charge had done an 'Essex' on me for a moment, but I'm up and running again now. Is it me, or do we suffer more dropouts now than with BT? Wasn't that one of the original explanations given for the switch?

I hear you well on this point, when we were on the BT line, I had no complaint at all, everything was peachy in fact.
But the !!!!!! service supplied to us though NJP is mind blowingly phuking crap, it drops out repeatedly, I get numerous time-outs and then get dropped line until power off for approx 5 mins, the service is very router unfriendly as THEY keep terminating my connection.

On top of all this, I am unable to use my line the way I require to use it as I go over the restrictive 15Gb cap after just 2 weeks of normal useage (No P2P traffic)
At least my holiday was fun :rolleyes:

Dannii_B

Still nothing received from Clode regarding my issues with them. I finally received a hard copy to my new address of the standard reply regarding their complaints procedure.

I had a reply from the customerrelations@clode email address just to inform me they're sorry for the oversight on my address details (I informed them over 3 months ago that I moved house, they moved the broadband find but never changed the mailing address) so they sent the hard copy complaints letter to my new address, but since then - nothing.

I emailed them straight back saying it wasn't good enough as it does not respond to any of the issues I have raised, that I have no connection with them, which they terminated, and yet I'm still paying for it.

So, still stuck paying 2 broadband companies and getting nowhere. I'm still too busy/concerned about taking legal action though.

Plus doesn't help that I got a speeding fine the other day, argh! This sucks!