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Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

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Comments

  • dafftbint123
    dafftbint123 Posts: 167 Forumite
    benjimoron wrote: »
    OK guys,

    Currently everyone is capped at 15GB. Redten are currently in talks to increase this limit to 40GB but this will be the top limit for the time being. They will continue pushing their suppliers for higher limits but the most they'll be able to offer for the time being is 40GB. This 40GB limit option will be part of a phone package. This will mean transferring your line rental and call charging over to the new provider (yet to be announced). The price for this currently looks to be around £16 which will cover your line rental and a package of inclusive calls. This replaces the line rental that you currently pay to BT. You will still be liable for your Redten costs (ie £19.99 a month).


    I'd never let them take over my telephone line.

    I would not trust them.

    They are trying to save themselfs and they dont deserve saving.

    The damage is done, for those who want out it should be made easy.
  • dafftbint123
    dafftbint123 Posts: 167 Forumite
    redflake wrote: »
    What aload of old Sh**e

    catherine%20tate.jpg

    Almost died!:rotfl:
  • rebellion_x
    rebellion_x Posts: 198 Forumite
    benjimoron wrote: »
    OK guys,

    About a week ago I promised you some information and here it is!

    I have fairly regular contact with Baber Gulzar, he has given me some insight in to what problems they face and what they are able to offer customers in the future.

    Redten will no longer be offering unlimited internet, they have got to the point where they can no longer afford to finance unlimited broadband considering the cost of bandwidth has increased and customers are using more and more as time goes by.

    Currently everyone is capped at 15GB. Redten are currently in talks to increase this limit to 40GB but this will be the top limit for the time being. They will continue pushing their suppliers for higher limits but the most they'll be able to offer for the time being is 40GB. This 40GB limit option will be part of a phone package. This will mean transferring your line rental and call charging over to the new provider (yet to be announced). The price for this currently looks to be around £16 which will cover your line rental and a package of inclusive calls. This replaces the line rental that you currently pay to BT. You will still be liable for your Redten costs (ie £19.99 a month).

    I think I have pursuaded Baber to write to every customer (as required by the contract and law) to inform them of the changes to be made to their accounts. He expects this to happen within about a week once the new supplier has been finalised. On top of this EVERY customer should be receiving a phone call within the next few days telling them about the change of supplier and what options are available. I believe there may be an option to stay with NJP but this would only be a 15GB limit.

    There will be no automatic upgrade to 24Mb, it is too costly to provide and with the new limits in place it would just see people hitting their limits much more quickly.

    The web-site will be updated so that new customers are aware of the limits in place on the account they are signing up for. He was not able to give a time-scale on this but is going to ensure it happens.

    Martin Lewis and his team have NOT been in contact with Redten according to Baber.

    And finally an apology:
    "Yes we have people buying there PC's and returning, plus people just had enough and do not care about their money and just want out which is sad because we must of emotionally put them at an all time low, which I can honestly say was due to other companies and not individuals within our organisation.
    Our downside has been about how we have gone about it, and I hope with this interactive approach I can help ease the stress. I apologise to all customers who have been caught up in this but I can assure you that it was not intentional."


    Sorry it's taken so long to get this info to you but I hope it was worth the wait.
    Ben.

    as far as im concerned too little too late, its still not what we signed up for. and shows little respect for customers to have to find out about it this way.
  • Donstar
    Donstar Posts: 123 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    benjimoron wrote: »
    OK guys,

    About a week ago I promised you some information and here it is!

    I have fairly regular contact with Baber Gulzar, he has given me some insight in to what problems they face and what they are able to offer customers in the future.

    Redten will no longer be offering unlimited internet, they have got to the point where they can no longer afford to finance unlimited broadband considering the cost of bandwidth has increased and customers are using more and more as time goes by.

    Currently everyone is capped at 15GB. Redten are currently in talks to increase this limit to 40GB but this will be the top limit for the time being. They will continue pushing their suppliers for higher limits but the most they'll be able to offer for the time being is 40GB. This 40GB limit option will be part of a phone package. This will mean transferring your line rental and call charging over to the new provider (yet to be announced). The price for this currently looks to be around £16 which will cover your line rental and a package of inclusive calls. This replaces the line rental that you currently pay to BT. You will still be liable for your Redten costs (ie £19.99 a month).

    I think I have pursuaded Baber to write to every customer (as required by the contract and law) to inform them of the changes to be made to their accounts. He expects this to happen within about a week once the new supplier has been finalised. On top of this EVERY customer should be receiving a phone call within the next few days telling them about the change of supplier and what options are available. I believe there may be an option to stay with NJP but this would only be a 15GB limit.

    There will be no automatic upgrade to 24Mb, it is too costly to provide and with the new limits in place it would just see people hitting their limits much more quickly.

    The web-site will be updated so that new customers are aware of the limits in place on the account they are signing up for. He was not able to give a time-scale on this but is going to ensure it happens.

    Martin Lewis and his team have NOT been in contact with Redten according to Baber.

    And finally an apology:
    "Yes we have people buying there PC's and returning, plus people just had enough and do not care about their money and just want out which is sad because we must of emotionally put them at an all time low, which I can honestly say was due to other companies and not individuals within our organisation.
    Our downside has been about how we have gone about it, and I hope with this interactive approach I can help ease the stress. I apologise to all customers who have been caught up in this but I can assure you that it was not intentional."


    Sorry it's taken so long to get this info to you but I hope it was worth the wait.
    Ben.

    Why doesnt Baber register here and face his customers, make his own comments known and appologise for all their failings? Has he exceeded his [STRIKE]2GB[/STRIKE] 15GB limit? No he cant be ***** about customers, only money!
    Mortgage - Free :j
    Lloyds CC - £0 Paid Off
    Santander CC - £0 Paid Off
  • dafftbint123
    dafftbint123 Posts: 167 Forumite
    ANNOUNCEMENT REDTEN HAS CHANGED ITS NAME TO

    Twotincansandapieceofredstring communications Ltd.
  • Harlzter
    Harlzter Posts: 75 Forumite
    We are already under an 18 month contract from BT for the phoneline.

    We signed up for a set service, they cannot just move the goalposts like that and alter the service, last week I would have settled for normal (unlimited service) resumed.

    Now with all the bull, I will settle for nothing less than getting my mac code and getting away from redten!
    :mad::mad: Deadten Victim - Seeking Justice at Any Price :mad::mad:
  • colderuk
    colderuk Posts: 218 Forumite
    Yes we have people buying there PC's and returning, plus people just had enough and do not care about their money and just want out which is sad because we must of emotionally put them at an all time low, which I can honestly say was due to other companies and not individuals within our organisation.
    Our downside has been about how we have gone about it, and I hope with this interactive approach I can help ease the stress. I apologise to all customers who have been caught up in this but I can assure you that it was not intentional

    he must think everyone zips up the back complete and utter load of tripe
  • rebellion_x
    rebellion_x Posts: 198 Forumite
    benjimoron wrote: »

    And finally an apology:
    "Yes we have people buying there PC's and returning, plus people just had enough and do not care about their money and just want out which is sad because we must of emotionally put them at an all time low, which I can honestly say was due to other companies and not individuals within our organisation.


    this part is rubbish too, redten customer services have me at an all time low, by not telling the truth blaming everybody else and just by being damn rite rude and unhelpful
  • hamish72_2
    hamish72_2 Posts: 163 Forumite
    benjimoron wrote: »
    OK guys,

    About a week ago I promised you some information and here it is!

    I have fairly regular contact with Baber Gulzar, he has given me some insight in to what problems they face and what they are able to offer customers in the future.

    Redten will no longer be offering unlimited internet, they have got to the point where they can no longer afford to finance unlimited broadband considering the cost of bandwidth has increased and customers are using more and more as time goes by.

    Currently everyone is capped at 15GB. Redten are currently in talks to increase this limit to 40GB but this will be the top limit for the time being. They will continue pushing their suppliers for higher limits but the most they'll be able to offer for the time being is 40GB. This 40GB limit option will be part of a phone package. This will mean transferring your line rental and call charging over to the new provider (yet to be announced). The price for this currently looks to be around £16 which will cover your line rental and a package of inclusive calls. This replaces the line rental that you currently pay to BT. You will still be liable for your Redten costs (ie £19.99 a month).

    I think I have pursuaded Baber to write to every customer (as required by the contract and law) to inform them of the changes to be made to their accounts. He expects this to happen within about a week once the new supplier has been finalised. On top of this EVERY customer should be receiving a phone call within the next few days telling them about the change of supplier and what options are available. I believe there may be an option to stay with NJP but this would only be a 15GB limit.

    There will be no automatic upgrade to 24Mb, it is too costly to provide and with the new limits in place it would just see people hitting their limits much more quickly.

    The web-site will be updated so that new customers are aware of the limits in place on the account they are signing up for. He was not able to give a time-scale on this but is going to ensure it happens.

    Martin Lewis and his team have NOT been in contact with Redten according to Baber.

    And finally an apology:
    "Yes we have people buying there PC's and returning, plus people just had enough and do not care about their money and just want out which is sad because we must of emotionally put them at an all time low, which I can honestly say was due to other companies and not individuals within our organisation.
    Our downside has been about how we have gone about it, and I hope with this interactive approach I can help ease the stress. I apologise to all customers who have been caught up in this but I can assure you that it was not intentional."


    Sorry it's taken so long to get this info to you but I hope it was worth the wait.
    Ben.

    I think I see now why your buddy Baber Gulzar let you out so easily
    Who cares ??:confused:
  • professa
    professa Posts: 80 Forumite
    if that's all true post it somewhere official NOW!
    don't need every single detail, but a bit of direct communication via their own website should be a piece of p**s
    unless of course they can't access their own web pages due to more unpaid bills
    more stalling i reckon
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