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Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

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Comments

  • redflake
    redflake Posts: 151 Forumite
    I had an email returned from redten from postmaster@savastore.com
    I am not a number, I’m a free man’
  • leybald
    leybald Posts: 29 Forumite
    Has anyone tried asking for a MAC via the MAC request e-mail link on -

    http://www.redten.net/support.html

    I guess it would probably be a waste of time, anyone tried?
  • redflake
    redflake Posts: 151 Forumite
    Yea loads of times. No response
    I am not a number, I’m a free man’
  • hortibob
    hortibob Posts: 30 Forumite
    I have been following this thread,like many others for a while now,since finding(by my own research)that it exhisted.Like many others who have posted and who have yet to post comments,I have attempted to contact Redten and clode and njp many..many...many times on the phone,by email and finally several days ago by recorded delivery to express my objections concerning their breach of contract etc. After spending an obscene amount of money and time waiting for them to answer their phone I have been promissed a call back by Redten several times,I'm still waiting. Like everyone else I've been stonewalled by Clode.I have found Njp staff to be polite and pleasant on the phone yet nonetheless unhelpful......that is until I requested a mac code from a bloke calling himself Jonathan at Redten.....I was insistant....he said he'd email NJP the request and phone me back with it...needless to say he didn't phone back, however I anticipated that he wouldn't keep his word....so I phoned NJP to confirm he'd requested the code...........He had!!!!!! so I spoke very nicely to the man at NJP and he gave me the code over the phone.:j:j:j:j:j
    I must also add a thanks to all contibutors of this post and I include those that are here to read,find support and stay informed as well as the many who have offered very sound advice and information by posting their own experiences:T:T:T:T:T:T:T:T:TYou know who you are:beer:
  • redflake
    redflake Posts: 151 Forumite
    I'd be more than happy with mac code. redten can shove there contract up thier A*s*
    I am not a number, I’m a free man’
  • nedmundo
    nedmundo Posts: 1,160 Forumite
    Part of the Furniture Combo Breaker
    hortibob wrote: »
    I have been following this thread,like many others for a while now,since finding(by my own research)that it exhisted.Like many others who have posted and who have yet to post comments,I have attempted to contact Redten and clode and njp many..many...many times on the phone,by email and finally several days ago by recorded delivery to express my objections concerning their breach of contract etc. After spending an obscene amount of money and time waiting for them to answer their phone I have been promissed a call back by Redten several times,I'm still waiting. Like everyone else I've been stonewalled by Clode.I have found Njp staff to be polite and pleasant on the phone yet nonetheless unhelpful......that is until I requested a mac code from a bloke calling himself Jonathan at Redten.....I was insistant....he said he'd email NJP the request and phone me back with it...needless to say he didn't phone back, however I anticipated that he wouldn't keep his word....so I phoned NJP to confirm he'd requested the code...........He had!!!!!! so I spoke very nicely to the man at NJP and he gave me the code over the phone.:j:j:j:j:j
    I must also add a thanks to all contibutors of this post and I include those that are here to read,find support and stay informed as well as the many who have offered very sound advice and information by posting their own experiences:T:T:T:T:T:T:T:T:TYou know who you are:beer:

    What are you doing about the Clode agreement?
    Beware the character seeking personal gain masquerading as a moral crusader.
    :beer:
  • benjimoron_2
    benjimoron_2 Posts: 564 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    OK guys,

    About a week ago I promised you some information and here it is!

    I have fairly regular contact with Baber Gulzar, he has given me some insight in to what problems they face and what they are able to offer customers in the future.

    Redten will no longer be offering unlimited internet, they have got to the point where they can no longer afford to finance unlimited broadband considering the cost of bandwidth has increased and customers are using more and more as time goes by.

    Currently everyone is capped at 15GB. Redten are currently in talks to increase this limit to 40GB but this will be the top limit for the time being. They will continue pushing their suppliers for higher limits but the most they'll be able to offer for the time being is 40GB. This 40GB limit option will be part of a phone package. This will mean transferring your line rental and call charging over to the new provider (yet to be announced). The price for this currently looks to be around £16 which will cover your line rental and a package of inclusive calls. This replaces the line rental that you currently pay to BT. You will still be liable for your Redten costs (ie £19.99 a month).

    I think I have pursuaded Baber to write to every customer (as required by the contract and law) to inform them of the changes to be made to their accounts. He expects this to happen within about a week once the new supplier has been finalised. On top of this EVERY customer should be receiving a phone call within the next few days telling them about the change of supplier and what options are available. I believe there may be an option to stay with NJP but this would only be a 15GB limit.

    There will be no automatic upgrade to 24Mb, it is too costly to provide and with the new limits in place it would just see people hitting their limits much more quickly.

    The web-site will be updated so that new customers are aware of the limits in place on the account they are signing up for. He was not able to give a time-scale on this but is going to ensure it happens.

    Martin Lewis and his team have NOT been in contact with Redten according to Baber.

    And finally an apology:
    "Yes we have people buying there PC's and returning, plus people just had enough and do not care about their money and just want out which is sad because we must of emotionally put them at an all time low, which I can honestly say was due to other companies and not individuals within our organisation.
    Our downside has been about how we have gone about it, and I hope with this interactive approach I can help ease the stress. I apologise to all customers who have been caught up in this but I can assure you that it was not intentional."


    Sorry it's taken so long to get this info to you but I hope it was worth the wait.
    Ben.
  • hortibob
    hortibob Posts: 30 Forumite
    nedmundo wrote: »
    What are you doing about the Clode agreement?


    Small claims....they've still got 7 days to respond before I can go any further......talk about irony..... we're the reasonable ones
  • benjimoron_2
    benjimoron_2 Posts: 564 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Several people have asked what Martin and his team have done about this, I can answer that for you.

    Baber has confirmed to me that Martin and his team have not been in contact with Redten.

    I sent a message to the member of Martin's team who is looking into this for us several days ago saying that I had regular contact with Baber and would happily help in any way I can in getting communications flowing between the two parties. You'd think that if they couldn't get in contact with him then they'd have replied and asked for contact details or help in getting contact started, well they HAVEN'T!

    Says it all to me!

    Anyway, am hoping to bring you more information as I find it out.

    Watch this space!!!
  • redflake
    redflake Posts: 151 Forumite
    What aload of old Sh**e

    catherine%20tate.jpg
    I am not a number, I’m a free man’
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