Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

Ironside

benjimoron wrote: »

Read my result post, I have explained why that should make no difference. I don't believe that a court would see it as a reason to make a distinction between the cases as there is no reason why I couldn't have been transferred, just an admin error meant it didn't go through at the same time as everyone elses.

There is an important distinction to be made regarding timescales and urgency. Because you were without ANY substituted provider, then it was a priority to get your case resolved. The others that were migrated could be allowed to be put on the back burner in the interim.

Surely you can see that?

Ironside

Ironside wrote: »

Surely you can see that?

Possibly not and I do apologise for not looking at things through the eyes of others sometimes.

benjimoron_2

Ironside wrote: »

There is an important distinction to be made regarding timescales and urgency. Because you were without ANY substituted provider, then it was a priority to get your case resolved. The others that were migrated could be allowed to be put on the back burner in the interim.

Surely you can see that?

I can see your point, I think a court would view it my way but who knows?



I have added an update to my result post. This reflects some extra info that Redten have provided me with since disconnection.

jaypee638

walber99 wrote: »

Hi
Has anybody said to hell with it and just stopped paying them

That is what they want you to do, you would then be in breach of your contract with Clode. It needs to be Redten to admit they are in breach of contract and release you from that contract or for the courts or administrators to release you. That is my understanding, if I am wrong I am sure one of the regulars will put me right, but certainly don't cancel payment to Clode, any overpayment can always be claimed back along with any other expense incurred, so keep all receipts etc.
:beer:

benjimoron_2

Update: (06/04/08)

Redten have provided me with some extra info with my case since disconnection. They have informed me that there were technical difficulties transferring my line over and it would've been more costly to transfer my line to NJP than the rest of my contract was worth (approx £440).

bobby_fudge

evening guys.
I've been busy for a few days and not been able to keep track of the forum.

Has there been any developments (to save me catching up on 30+ pages of posts), since we got the speed back and a 15gb cap?

dafftbint123

http://www.oft.gov.uk/shared_oft/reports/consumer_credit/oft303.pdf

interesting Doc on the Consumer Credit Act. For those who paid over £100 for the Broadband and PC on a Credit card and for those who have a Clode Finance agreement.

Your not protected under said act if you paid by Cheque or Debit Card.

I have also read if you paid £100 or more on a Credit Card and the rest by Debit Card or Cheque you can still use section 75 C CCA 1974 from the credit card company.

firstclassidiot

f**k_redten wrote: »

Red Ten Internet

[FONT=Arial,Helvetica,sans-serif]We appreciate that you have been experiencing difficulties over recent weeks with your Broadband Access from Red Ten following the recent transfer of service from BT to NJP. [/FONT]

[FONT=Arial,Helvetica,sans-serif]All parties have been working closely to resolve these issues and I pleased to confirm that agreement has been reached on the way forward and we expect full service to resume very shortly. [/FONT]

[FONT=Arial,Helvetica,sans-serif]In addition to the provision of a full broadband service we also expect to see the launch of a new customer service line to help with any questions you may have. [/FONT]

[FONT=Arial,Helvetica,sans-serif]I understand your frustration in this matter however I would ask you to bear with us for a short while longer as you can expect further detailed communications on the above in the next couple of days. [/FONT]

[FONT=Arial,Helvetica,sans-serif]Regards [/FONT]

[FONT=Arial,Helvetica,sans-serif]Customer Services [/FONT]
[FONT=Arial,Helvetica,sans-serif]Clode Retail Finance [/FONT]
[FONT=Arial,Helvetica,sans-serif]Clode Retail Finance, Units 19/20 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ Telephone: 0844 844 4700 [/FONT]
[FONT=Arial,Helvetica,sans-serif]www.cloderetailfinance.com[/FONT]

0905 numbers for ordinary customer services are against OFCOM regulations and I have reported that too to OFCOM on Friday. They are to speak to redten and NJP this week in an attempt to persuade them to release us with mac.
They will be told that any contract issues are another matter and for them and us to address as we see fit.
F.

colderuk

benjimoron wrote: »

Update: (06/04/08)

Redten have provided me with some extra info with my case since disconnection. They have informed me that there were technical difficulties transferring my line over and it would've been more costly to transfer my line to NJP than the rest of my contract was worth (approx £440).

To me that sounds like they don't plan to be around long term

Harlzter

Can we not inform clode we are placing the debt in dispute with them and then cancel payments until a resolution is reached? This is what I did with talk talk when they made a mess of billing us, or is this different as its a finance agreement?