Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

Hugo_Rune

ShipsCaptain wrote: »

Hugo what part about Redten effected you most?

Please could you expand on your question and your reason for asking it?

millydo

firstclassidiot wrote: »

Yes; did you send it recorded delivery? If you did keep the receipt and the Royal Mail Notification that someone would not accept it.

Try once more and that should be sufficient or send one to the Managing Director at his address at 38 Franklin Street.--addresses all posted yesterday on the thread.

F.

FCI: Thanks for the good advice re keeping the undelivered letter addressed to Redten, Luton, I might have thrown the envelope with the Royal Mail RTS scrawl over it away!

PS Excuse my ignorance - what does Lol/lol in postings mean?

firstclassidiot

Hugo_Rune wrote: »

FCI: These are the Deadten addresses I sent RD letters to

No confirmed delivery
Mr Shiraz Jessa AND/OR SUCCESSOR
Proprietor/Trader
Redten Communications Limited
23 CASTALIA SQUARE
DOCKLANDS
LONDON
E14 3NG

No confirmed delivery
Mr B.Gulzar
Director/Secretary/Business Manager
Redten Internet, part of
Redten Communications Limited
23 Castalia Square
Docklands
LONDON
E14 3NG


Rejected & RTS (Return to Sender)
Mr B.Gulzar
Director/Secretary/Business manager
Redten Internet, part of
Redten Communications Ltd.
38 Franklin Street
Reading
Berkshire
RG1 7YA

No confirmed delivery
Mr B.Gulzar
Director/Secretary/Business manager
Redten Internet, part of
Redten Communications Limited
Unit 1
Finway
Dallow Road
Luton
LU1 1WE

As long as you have the evidence of postage to the correct addresses logged at companies house --that is the evidence the court needs; make sure you keep copies of the mail trackers results.
If the redten try to defend on the basis that they did not receive any communication then they will lose that argument as long as you can show the mail tracking for your letters.

As they have not accepted them at the various addresses you should make a report to the DTI web site for rogue traders . You can also do it direct to Luton as that is where the owners tradin office is.

Keep copies of those reports. The TSO will investigate and log any rogue traders who operate out of accomodation addresses and are not to be found there when they try to contact. Castakia Sqyuare is an accomodation address.

F.

mac0

ShipsCaptain wrote: »

Has anybody received a letter back from redten

no i have not and dont think anyone else has if i am not mistaken!!!

mac0

millydo wrote: »

FCI: Thanks for the good advice re keeping the undelivered letter addressed to Redten, Luton, I might have thrown the envelope with the Royal Mail RTS scrawl over it away!

PS Excuse my ignorance - what does Lol/lol in postings mean?

it means "laugh out loud" !!!

firstclassidiot

It’s been another bad week for TalkTalk, who despite promises of investing heavily into customer services, have seen their name very publicly dragged through the mud after one former customer successfully sued the ISP for £630 in the small claims court.
Ann Gordon, a retired languages teacher, had seen her phoneline pack up after switching from BT to TalkTalk, and be left without any kind of service for almost six weeks, despite repeated promises that a temporary mobile service would be supplied for which she would be reimbursed. In a post that Mrs Gordon made at thisismoney.co.uk, she wrote:
“We had 39 days, no phone, so no internet; no apology, no explanation. They offered £20 (already paid by us) which never appeared. We asked for a refund of 2 months direct debit, plus mobile phone charges (promised us on the phone!), but never saw a penny.”
After 39 days without a phone or the internet, Mrs Gordon asked to be switched back to BT who, sorted out her problem in under 20 minutes.
Appearing on BBC Breakfast News this morning, Mrs Gordon described TalkTalk’s customer service as “Kafkaesque,” and in a report in last Saturday’s Guardian she is quoted saying “All my letters to TalkTalk - including to the managing director - got no response… I did everything I could to resolve this matter. Even after the successful judgment in court, they still refused to pay up, and I was forced to spend another £55 to instruct the bailiffs.”
It was later revealed that TalkTalk were apparently ‘unaware’ of the situation until bailiffs turned up at their London offices. A statement issued last week reads: “We will obviously abide by the court’s decision and will be paying her immediately. We are very sorry that it came to this and would like to unreservedly apologise.”

Pasted from <http://www.broadband-finder.co.uk/blog/?s=sorry>

thought you might like to see this though is against another company

F.

mac0

well clode my letter i was told was on its way has not arrived !!! it`s funny i phoned one day about your payment that i had rung about the day before to sort out only to recieve the next morning a threatening if you dont pay letter im in standing of all this and that so i rung you on this and wanted to speak to nicola who ive had never been able to get a reply from via email or phone as she always not there or on phone will ring back ect. and you told me that day letters had been sent out the first day you had obviously sent out the reminder for paymeny funny that i still havent recieved this so called letter you say has been sent regarding my complaint but your letter about payment was here very next day to being sent !!! how do letter manage to get sent same day but one comes and another isnot there two days after?

mac0

and on the letter note ijm one of the origanal customers from 06 and the only address thats on anything i have ever recieved or got is luton 1 and that had been signed for so why send them any where else but there if they want to fight people in court on didnt get it there then they are at fault not the people sending them as i bet theres still many that havent been here to this forum to know other addresses and are stuck with what info they can get from thier agreements and stuff. and i for one have never been given any other address to send to other the the one clode was giving to people at the cafe !!! alot of good that was . or even better still rap them all up in one envelope and send em all to clode for distribution to their so called buisiness client redten !!!

firstclassidiot

GOING TO COURT--

Minimum requirements:

1. A list of all attempts to contact them with formats and dates.
send all mail recorded delivery and keep print out of recording receipts,
mail tracking from web site, and returned letters.
2. If with BT get print out from web site of all calls made to
redten/clode numbers. This will give you the time and the dates.
3. Keep a list with copies of all calls , letters and complaints lodged with
dates to any statutory body such as OFCOM and Trading Standards
and ADR bodies. CISAS does not accept complaints for mediation until
3 months after the event where the company refuses to respond, but
your cals to them are evidence of your attempt to sort matters with
the company.
4. Keep copies of emails; when sending to company send also to yourself,
for date and send confirmation. Make sure receipt and read checkboxes
are complete.
5. Print out bank statements for payments showing company name
and dates paid--send to clode for copy of all payments since your date
of joining. If they do not send it. Seek a disclosure under data
protection act. Keep copies of all requests and responses.
6. Keep cash receipts for all these activities in order that they can be
added to your claim.

and that is just the start --preparation is the key to success. F.

firstclassidiot

mac0 wrote: »

and on the letter note ijm one of the origanal customers from 06 and the only address thats on anything i have ever recieved or got is luton 1 and that had been signed for so why send them any where else but there if they want to fight people in court on didnt get it there then they are at fault not the people sending them as i bet theres still many that havent been here to this forum to know other addresses and are stuck with what info they can get from thier agreements and stuff. and i for one have never been given any other address to send to other the the one clode was giving to people at the cafe !!! alot of good that was . or even better still rap them all up in one envelope and send em all to clode for distribution to their so called buisiness client redten !!!

LoL thanks for that last bit!!!

nut seriously--that would be part of your complaint that they never notified you. However the did re-institute the Castalia Square address on their web site last year when they hocked the company to Online Distributing. One does not have to wonder too much as to why they did this given their track record.!!!!