Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

mac0

well can send mail but cant recieve they shadey lads these redten!!!

Andy_man99

dafftbint123 wrote: »

I have tried to contact redten 6 times each tall terminates at 58 minutes.

Called NJP they advised me

Redten have placed a 5gb cap
Purchase a Bolt on and Surf again
Or for 16.95 a month you can get a 15GB limit.

I'm Not happy. So I called Comsumer direct. They are fantastic.

To DO LIST!

1. Write a letter state the breach of Contract and list complaints
2. Quote the Supply of Goods and Services ACT 1982 of which they have failed to meet on several occasions. Give 7 Working days to reply.
3. Mention in the letter Consumer Credit ACT 1974 Section 75.
4. Copy Finance (CLODE) the letter by Recorded Delivery
5. Send Redten letter by recorded Delivery.

If you need free Comsumer Advice call Comsumer Direct on 08454 040506

Ofcom are a waste of time!

MARTIN LEWIS PLEASE HELP US! WE ARE BETWEEN A ROCK AND A HARD PLACE!

Have just taken dafftbint123's advice and phoned Consumer Direct - found them very helpful - especially the reference to Section 75 of the Consumer Credit Act 1974 - here's a useful summary:

Consumer Credit Act 1974 (CCA74)

Section 75 of the Consumer Credit Act 1974 states that the lender of money for a purchase is jointly responsible with the seller for the purchaser getting the goods or service purchased, or receiving a full refund if they do not receive the goods or service. What this means in practice is that if you paid more than œ100 by a UK issued personal credit card (but not a debit or charge card), or borrowed money under a loan agreement regulated by the CCA74 and arranged by the trader, then you can claim ALL the money you paid (irrespective of how you paid it) provided that the maximum contrcat value does not exceed £30,000, back from the card company or lender if you do not get what you bought.

A claim can be made under either (or both):-

• misrepresentation - that you were told lies to entice you to sign and you would not have signed if you had known the truth. The lies need to be of "substance" .
• breach of contract - in that the goods or services that you bought have not (or cannot) be delivered.

To succeed in a claim you need to be able to prove, preferably from written evidence:-

1. What you bought or were promised. The purchase agreement is the most common form of evidence but you may have to rely on what you were told verbally prior to signing the purchase agreement.
2. That you paid more than œ100 by credit card (or borrowed to finance). A copy of the payment slip or credit agreement is usually sufficient. You will also have to supply evidence of any other payments that were made. (bank statements etc.)
3. That you did not - or cannot - get what you bought or were promised. Evidence of this can be in a number of forms:

i. formal evidence that the company that was to provide the goods/service is no longer trading
ii. a written statement that the goods/service will not be delivered
iii. non delivery of the paperwork to enable to you to obtain the goods or services (i.e.. not receiving a cash back certificate which is necessary to register your claim)
iv. records of unsuccessful attempts to obtain the services. (diary or similar)

A claim will only succeed if it is made against the comapny that took the money, not against any other company that may be involved in the purchase.
A claim is made in the form of a letter to the card company - there is no special format (but see later) nor any charge.

The Consumer Direct man told me Clode have the power to cancel the Agreement, as they are jointly liable for the breach. Going to give them another ring to see what they say

Dangle

phoenixbrighton wrote: »

right I know how we can contact redtens directors someone willing to spend £25 to get the info:

Go here:

You can get one free credit report as a trial of Graydon's service


https://www.freesearch.graydon.co.uk/Gateway_core/html/Graydon_FreeSearch.html

Some of the info may be useful such as any CCJs, but don't publish the director's addresses.

McMikes

Andy_man99 wrote: »

Have just taken dafftbint123's advice and phoned Consumer Direct - found them very helpful - especially the reference to Section 75 of the Consumer Credit Act 1974 - here's a useful summary:

great research, please keep us updated of the outcome of your conversation with clode.

mac0

Dangle wrote: »

You can get one free credit report as a trial of Graydon's service


https://www.freesearch.graydon.co.uk/Gateway_core/html/Graydon_FreeSearch.html

Some of the info may be useful such as any CCJs, but don't publish the director's addresses.

cant get up that particular one for redten have to be a fully registered buissiness acount holder so it says to view that particular one!!!!

nedmundo

Where's Benji? I bet he's still asleep after an exhausting 10 days.

mac0

hes probally counting the cost of his efforts!!!!

phoenixbrighton

Guys have been doing some research for those of us who want, but can't get, MAC codes out of redten:

THE GOOD NEWS:
There is a little known government ombessman directly relevant to us i.e. "the office of the telecommunications ombessman" http://www.otelo.org.uk/

THE BAD NEWS
We have to wait 3 months before we can complain to them

phoenixbrighton

I have now obtained details of those behind Redten Communications Ltd.

The managing director is baber gulzar
The sole owner is abbas jessa

I have the home addresses for both individuals but I will not publish or share those addresses with anyone.

I am now going to think about whether I should write to these two individuals at their homes and if so what to say.

rebellion_x

V12/CLode have given me a totally Different address for REDTEN is anyone else aware of this?