Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

bobby_fudge

alexajx wrote: »

the connection log tells you how much you have downloaded in that session,every time the router disconnects and restarts it will reset to 0..got that a few times on mine stop and start

when you hit 5gb your speed will drop to 5kbps

the connection log also tells you you're grand total dload. and for some reason mine has been reset..... paranoia kicking in again

ldavies83

Called Clode this evening, I've basically come at it a different direction, Posted a formal complaint via registered post and have given them 5 days to respond. Clode were very much aware of the RedTen situation and had agreed they are joint liable under the consumer credit act. I've sent a copy of the letter to their mailbox and told them I will be in contact next Tuesday as I severely doubt they will respond.

alexajx_2

professa wrote: »

try from home later then

sent you an email

rebellion_x

Has anyone else been told by REDTEN why they have been limited?

bobby_fudge

f**k_redten wrote: »

Has anyone else had an email of this type and do you know how to access it?

Yes I have, I don't think you can access it, that's the point, when you submit the query it says the ticket will remain open until you get a reply and will automatically close after 5 days unless you respond to the response, because you can't repond to the response it closes... if that makes sense.

makes them look good as all their responses will be marked down as first response fixes.

mootsie_2

I have had an ongoing complaint with Redten about poor service which they didn't acknowledge. Took it up through clode. When I got the BT limited page I requested a mac code and moved away successfully. Wrote to clode and redten to explain why I'd moved away and that they had failed to provide an acceptable service and were in breech of contract. However I got a letter today from Clode telling me that my complaint had been resolved and they would arrange to close their file. Not happy. Tried to contact Nicola Dobson, but she doesn't work wednesdays. Apparently she is in tomorrow 10-3pm if anyone else needs to get hold of her.

Andy_man99

rebellion_x wrote: »

have just come off the fone to v12/clode, i have sent an email stating my case and was told the lady that deals with this kind of thing isnt in today but has said i will get a reply tomorrow. hopefully im starting to get somewhere

Rebellion_x - don't want to disillusion you - hope you get somewhere, but from my experience I wouldn't hold your breath. I emailed Clode (Nicola Dobson personally amd Customer Relations) on Tuesday morning, telling them that as my Agreement is with them, I consider that it it is Clode (jointly with Redten, but not just Redten) who have breached the Agreement.

I pointed out to them that my Agreement is for a 'Broadband and PC Package', that the broadband was to be provided by Redten, and that a visit to Redten's website as of today's date still confirms that the service is unlimited (subject to a Fair Use policy), and that 'Outside of peak hours (given as 1800-2300) no restrictions apply.'

I repeated that as my service is now clearly capped ('Myspeed 'tells me my connection speed is worse than a 14.4kbps modem!), then Clode is in clear breach of the Agreement it signed with me.

After emailing I also phoned them, and got through to a 'helpful' and 'sympathetic' lady who told me Nicola Dobson's line was busy, but that she'd get her to ring me later that day. I asked her if she would really get back to me, and was told 'Oh yes, definitely'. Of course, she didn't. I waited until 1630, then rang them back, only to be told Nicola only works until 3pm (and comes in at 10am apparently - all right for some). I did a bit of ranting, and told them what I thought of them all, and that I expected a phone call from Nicola on Thursday (having been told she wasn't in on Wednesday). IF she phones back, I'll post the outcome back on here.

Trying to play it all by the book, I've also sent registered letters today to Redten (at 3 different addresses), Clode and NJP Services, making a formal complaint about their service (or rather the clear lack of any service), and giving them 5 working days to either restore my unlimited servce or, failing that, provide me with my MAC code to allow me to move elsewhere. I also asked Clode to indicate how I could be released from my Credit Agreement with them - which they have clearly breached - at no financial detriment to myself, and no adverse effect on my credit rating.

Again, I'm not holding my breath, but at least I know I'm trying to do all the right things, and can justify all my actions. If any of them bothers to respond I'll post the results back here.

rebellion_x

Im under no illusion that this is going to be an easy battle, but im in it to win it. and will pass on any info that i get in the hope it may also help others, and i appreciate the posts others have made. i have had problems with REDTEN since Aug 07' and knew from the start it was a bad move but had signed agreement.

firstclassidiot

Pipex Communications plc:
Acquisition of Bulldog’s broadband customer base



Pipex Communications plc (PXC), (“Pipex”) a major provider of integrated telecommunications and internet solutions including broadband, voice, domain name registrations and hosting, announces the acquisition from Cable & Wireless of Bulldog’s residential and small business broadband customer base, website (https://www.bulldogbroadband.com), rights to the Bulldog brand and domain names, for a consideration of £12m in cash.
Separately, Pipex has signed up to use Cable & Wireless’ unbundled local loop (LLU) access network, which will cover 800 exchanges. Pipex’s policy is to use a hybrid network which is a mixture of its own Local Loop Unbundling footprint and wholesale. Cable & Wireless fits extremely well into this mix.
This acquisition brings the total broadband and voice customer base to 1,140,000 of which those taking broadband now exceeds 500,000. 90% of Bulldog’s 110,000 customers subscribe to a Broadband, voice and wholesale line rental package, which delivers an ARPU of £34 per month.
Peter Dubens, Chairman of the Pipex Communications plc, said,
“The acquisition of Bulldog brings further scale to the Pipex Group and we are delighted to welcome all the Bulldog customers. Cable & Wireless is a good addition to our supplier mix and going forward this relationship will add breadth to the choice of services that we are able to offer to all of our customers.”

See how pipex and bulldog did it; plus a whole host of questions and answers on the web site, plus all the support and technical services still in place and no changes to anyones agreements.

Thought it a nice contract seeing as I used to be with bulldog, excellent when I was with them, but left them when they were going to move away from residential customers and only supply business --they subsequently went in with cable and wireless to provide residential customer service.

Redten_2

I paid for 3 years Broadband in Feb 2007. I was cut off on March 10th. I obtained a MAC code from BT as they said that REDTEN was no longer in service. I ordered Broadband from BT. They were due to start service today but when I called they told me the MAC code that they supplied was "refused". NJP tell me that Redten have not passed my details on to them, so they could not deal with me. They said contact Redten, I did, no answer!
BT said that Ofcom could "click a button" and get my MAC code, they could also not tell me the number for Ofcom as they were not allowed to.

Both BT and Redten are guilty of not supplying info in a timely fashion.

I just want the remaining 2 years of service from Redten. They are not answering my calls or emails.
I paid in full for the 3 years so feel that I am owed a service. Or is that too much too ask!!!

Funnily enough when I called BT they answered the order line immediately but I was on hold for 15 minutes on the cancellation line, when I eventually found it!!!