Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

colderuk

alexajx wrote: »

the more i think about this whole thing the more i think something fishy is going on with redten, i mean the trading history alone isnt looking good.

does anyone have a copy of clode/v12 finance contract?

im up for legal action against these cowboys, i feel sorry for everyone that has a pc.

I think Redten will cease to exist in the very near future.

mac0

Ironside wrote: »

Hi Firstclassidiot, I first thought that I would like to pay the residual value of the PC to them and clear off.

But I saw the T&Cs posted on here re residual values.
In the first 12 months of contract it is £500
12 months to 24 months is £400
24 to 36 months is £250

I am 15 months in, so they deem the residual value to be £400 (I would have thought £250 to be fairer)

That's why I made the point, though -not very clearly - that I am loathe to pay them £400 just for the computer, (whether its by paying off Clode, or paying the residual value) when for about the same amount I should be getting broadband access for a further 21 months AND the computer.

I like you ironside i took out my contract with them dated 9/11/06 so in terms I am in month 16 of the 36 month contract my total cost on the agreement is 913.63 pound that works out that if the internet was free i am paying after deposit of 49.99 a whacking 863.64 for a two bit computer that they advatised at the time was only worth 500 pound which we all know it was more like 300 from sava store for the aries set up!!! now my opt out would still fall under a quarter term as im a few months short of half and it would cost me 647.73 to opt out !!! thats after paying the 23.99 for near on 16 months!!! so how will it be a beneficial way for me to pay for a computer that i have had over a year and probally paid more than what it was worth in the first place the printer they sent was only worth about 30 - 40 pound in asda a month or so after i got it from them !!! so that just leaves the value of software and stuff which all i can say i got was f-secure which has let many viruses in anyhow and spoilt the operating system after cleaning and removal and i havent evemn got the proper set of repair disks !! and just the windows xp media centre edition on a pc that hasnt even got the features to use such operating system anyhow and no free voucher for upgrade to vista has ever come my way!!! so why should i have to pay off such a large sum whem im on dissabillity money now and do without to pay their bad errors and also that buy off price for the credit agreement is far more than if i kept the whole thing going for the duration of contract now i think maybe my contract is in the unfair bit dont you think they wont get my pc that is not fully working on the part they never supllied the right software to fix it and i think i paid them enough if it was either free pc or even the other way round
free internet and pc which i know it was the earlier of the two i say i will restart my direct debit with clode for now i havent defaulted yet and then ill take em to court i get free legal aid and know some good solicitors from my past!!!

nedmundo

I was trying to put a quote of the financial figures posted earlier, but these seem to have disappeared.

Don't get me wrong - it's a lot of money to you and me. But, if you consider that's all they've got to show from running some very big companies, it gives a good idea potentially poor financial dealings.

mac0

professa wrote: »

my connection is too slow now for me to look back through this thread to the post that mentioned this, but someone listed the directors of redten and njp. i noticed at the time they shared a director. has anyone managed to find a list of directors for clode to see if any of the usual suspects are on it.

lol clode are too big for these to be involved in should reckon lol (or maybe not if they are the same people then they can kiss my hairy backside its only the fact of clode im in this situation im in if it was just redten they would have been on their bike when i was without the connection for nearly two months last year lol ) wouldnt it make sense they were all brothers and sisters under one big umbrella they probally own a law firm too just to cap it off !!!!

mac0

nedmundo wrote: »

Don't get me wrong - it's a lot of money to you and me. But, if you consider that's all they've got to show from running some very big companies, it gives a good idea potentially poor financial dealings.

and on that point yes it does but hey not my fault they choose that option too get themselves a living by taking people to the cleaners as if thats what it is they have done it on the basis that it was a do it ""now run later"" thing no? and thats classed as big time illegal to provide a service knowing you cannot possibly honor it means they have been dishonest from the start by doing this deal above their means !!! by law they shouldnt have that right to conn people into something they had no way to "honor"

mac0

http://www.itweek.co.uk/computeractive/features/2188174/special-report-watford?page=2
look what clode wrote there it says free pc in this even quated by them but they pay redten for this free pc does this mean they have said something we can now use against them selves?
and then here it states if they go tits up we still have to pay?
http://www.computeractive.co.uk/computeractive/news/2174470/redten-going
also just noticed on fianance details it says thats it is for broadband and pc package so does that mean were right we are off the hook as to speak they have defaulted on what the package is supposed to be??

firstclassidiot

BT Openreach was created as a separate division within the BT Group in an effort to make it easier for communications providers to provide products that compete with the telephone and broadband services from BT Retail. This change has resulted or at the very least coincided with a rise in the use of products such wholesale line rental, carrier pre selection and unbundled services, but to date the penalties for Openreach when it fixed faults too slowly or failed to activate lines on agreed dates have been so small that there was little incentive to perform well.
New service level guarantees (SLGs) are set to come into force for Openreach from 25th June 2008. The full details can be found on the Ofcom website, but the key points are:

• Openreach to make proactive payments for Wholesale Line Rental (WLR) services for things like late provision and late fault delivery. The compensation will be one month's line rental for every days delay.
• Unbundled (LLU) connections will carry a £8 compensation for every day a LLU line is late in being delivered. This increases to £16 a day if the line is delivered but in a non working state.
• Ethernet services will have compensation increased for late delivery to one months rental / day of delay. Where a fault takes longer to fix than the partial private circuit enhanced care option allows for then 15% of the monthly rental will be payable for each hour of downtime until the fault is resolved.
• Caps on compensation for the products to be removed and other unnecessary restrictions to be removed too.
• Compensation if the Equivalence Management Platform (EMP) is unavailable outside of scheduled outages. This starts at £20 per relevant transaction for a 2 hour outage, rising to £100 per transaction for failures longer than 8 hours in a number of steps.

It should be pointed out that this compensation is to the communications provider and whether any of this will be passed onto businesses or consumers will depend on your contract with them. For compensation over individual line issues we would hope that providers will pass on something to its customers.
The charges raised by Openreach for engineer visits that discover the fault to not be on the Openreach network have been unpopular, but it looks likely that with a new harsher compensation environment, Openreach will be even more keen to look into faults and if possible show it is not their problem. To this end, providers broadband support centres will need to improve and make much better use of the diagnostics systems available to them, for example, all broadband providers using an IPStream service should be able to see what your IP Profile is without having to send you to the BT Wholesale speedtester, but this information often appears to be hidden from support staff.

firstclassidiot

Ironside wrote: »

Hi Firstclassidiot, I first thought that I would like to pay the residual value of the PC to them and clear off.

But I saw the T&Cs posted on here re residual values.
In the first 12 months of contract it is £500
12 months to 24 months is £400
24 to 36 months is £250

I am 15 months in, so they deem the residual value to be £400 (I would have thought £250 to be fairer)

That's why I made the point, though -not very clearly - that I am loathe to pay them £400 just for the computer, (whether its by paying off Clode, or paying the residual value) when for about the same amount I should be getting broadband access for a further 21 months AND the computer.

My offer would be based on 500 divided by 36 and the outstanding calculated by monthly basis around 250/270 if not acceptable then they can uplift the PC. --only bare bones to them as never received windows upgrade, which was complained about, and eventually installed ultimate which I will remove. 400 payable if you choose to break the contract not as we would be doing which is responding to their breaking the contrick oops slip of the tomgue.

It rather depends how much and in what manner Clode have paid redten --if it was all up front --though doubt itl we will have harder job--if given in some kind of instalment process --will have better negotiating position. I have asked Clode in my letter to them exactly how much has been paid over for My service.
I would ask some FOIs of redten if I knew who to ask.

F.

Demondave_2

1. Communications Act 2003 im not sure on this one because they are a "re-seller" but i believe they are legaly required to be a member of either OTELO or CISAS, they do not appear to be a member of either, which i believe are regulatory bodies that handle complaints formally if the providers complaints system does not handle satisfactorily(in redtens case non existant) IN ANY CASE THEY ARE BREAKING THE LAW by not complying with the Communications Act, and by not providing a complaints system or any reliable form of communication whatsoever

I'm read somewhere recently (could have been the Consumer Credit Act 1974 - I'll have another look) that if they are not a member of OTELO or CISAS then any agreement with them is unenforceable. I hope so :beer:

firstclassidiot

I wonder if the following article had anything to do with their decision 90% of the country to be complete by November and I suspect most ISPs will charge an arm and a leg for this service. Certainly NJP and Fast4 will.
By Neon Kelly VNU Net - Wednesday, March 19 05:30 pm
The first services on BTs 21st century network (21CN) will launch at the end of April, offering broadband connections of up to 24Mbit/s

The 21CN project is a £10bn initiative to combine all the telecoms giants networks into a single IP-based infrastructure.
The new products being released are targeted at internet service providers (ISPs).
There will be a lot moreopportunities for ISPs to differentiate their services, said Guy Bradshaw, general manager of BT Wholesale Broadband.
We want to offer many capabilities to providers, so that they can innovate and drive new business models. You will see people bringing out quality-grade packages focusing on resilience, all the way through to low-entry economy deals.
The reduced cost of high-speed connections enabled by 21CN will create new opportunities for small businesses, allowing tools and functionality that were previously limited to just the largest corporations, said Bradshaw.
High-speed broadband connections already contribute £60bn to the UK economy, and discussions are under way on how to ensure the swift rollout of a faster national infrastructure.
An independent study led by Francisco Caio, the former chief executive of Cable & Wireless, is due to report to the chancellor Alistair Darling in the autumn.
But there are clear differences between services that will transform businesses and those that are targeted at consumers, according to Rupert Wood, principal analyst at research firm Analysys. The 24Mbit/s ADSL2+ connections arriving this year will primarily be for home use.
BTs rollout of ADSL2+ is very basic when compared to some of the other incumbent operators in Europe, said Wood.
It is essentially a consumer technology, so higher band-width will give them faster downloads and better-quality IPTV services.
The real challenge is the creation of a single IP infrastructure to handle the communication demands of the entire country, said Wood.
The UK is a leading nation in terms of moving towards a unified core network that can carry voice, data and anything else you want, he said.
BTs progress in this area is impressive, and 21CN is probably the most ambitious next-generation project in the world.

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