This discussion relates to the Free International Calls from Mobiles Article

andy88_2

grumbler wrote:

This is a myth. I have good salary, good credit rating, I am a homeowner and I spent last 3.5 years at my current address - and it was very difficult for me to get even third number (for my son) on my account with Orange as it was 'against their policy'.

It may indeed be a myth that these people have been behaving like this; I didn't start the suggestion though - they did. The highest amount I have heard mentioned is £260 in those 5 or 6 days ie 500 minutes.

It is not a myth that a number of phones may be combined. You could either start a new account, or add a phone to the existing account. I did both - added the second directly - then later added my third phone to the existing account after the dealer said they could not. This was the dealer's laziness rather than Orange policy, and Orange told me that there was no reason for the dealer not to have done it, or to have said this.

BargainHunter_2

mrs wrote:

Hi, I called them about the bill that I have received for the calls made between April 8 and 12 and they refused to refund.... How come Orange has this discriminating policy? Should they refund to one customer they should refund to all.

I totally agree- it shouldn't be down to having to keep trying different reps -as most seem clueless.
I have been quoted-"the system says we put the warning on from 9th April so we will not waive charges from this date on - and anyway you knew it was a calling card number so that we means we can charge for it- warning or not"

jezf

why is it that o2 and t-mobile allow free access and international calls to simply-fone, while orange and voda do not? surely they too will be making a loss on international calls made?

blinker

who cares!!

as long as foolish people don't bug o2 or t-moble or keep on mentioning this everywhere mebbe they'l not cotton on to this & bar the service.

meanwhile, just dial 07744974363 & call for free! HAHA

:T

digp

BargainHunter wrote:

I totally agree- it shouldn't be down to having to keep trying different reps -as most seem clueless.
I have been quoted-"the system says we put the warning on from 9th April so we will not waive charges from this date on - and anyway you knew it was a calling card number so that we means we can charge for it- warning or not"

I had the same problem. I explained that I would test this in the courts. Rather sensibly (from their viewpoint) they backed down and gave a refund up to the point they began playing the warning.

digp

timmybest wrote:

To let you all know, Orange have refunded me £70.00 plus vat on my next bill for the calls to 07744 numbers from 8-12 april.

Which is cheeky because in the meanwhile they are earning interest on it!

BargainHunter_2

digp wrote:

I had the same problem. I explained that I would test this in the courts. Rather sensibly (from their viewpoint) they backed down and gave a refund up to the point they began playing the warning.

Did U do this all on the phone to customer services or did U write/e-mail in?

Did U note who it was U spoke to exactly? If U do please PM me so i can sort this without having to expend large efforts

Thanks

jezf

blinker wrote:

who cares!!

as long as foolish people don't bug o2 or t-moble or keep on mentioning this everywhere mebbe they'l not cotton on to this & bar the service.

meanwhile, just dial 07744974363 & call for free! HAHA

:T

i care coz i'm on orange! i was having a great time b4 all this happened! not so bad coz my partner is on o2, and we both have the same absolutely amazing packages, me on orange, her on o2. pls try beat this... each have 500 mins x network anytime, 400 texts, and free unlimited gprs for 25 pounds per month.

benji_3

jezf wrote:

pls try beat this... each have 500 mins x network anytime, 400 texts, and free unlimited gprs for 25 pounds per month.

Gosh!!

that is good
who dya bribe for that lot!
suppose u also rec brilliant new phone too..

I HATE YOU. LOL :mad:

andy88_2

digp wrote:

Which is cheeky because in the meanwhile they are earning interest on it!

about 30p per month - now you've got to the heart of their real motives :rolleyes: