This discussion relates to the Free International Calls from Mobiles Article

benji_3

ditto with 07744974363 which i use!

naijaman

doublegandt wrote:

My 1st May bill had two calls on it for the Simply Fone access number. The first one on April 4th - taken out of inclusive minutes. The second one - April 6th - charged for. About the middle of April I did notice the network 'Calling Card' Orange message and so never rang it again.
Thanks to these posts, I rang Orange and told them that the network message was not implemented until 12th March - so it is unfair to charge for calls before that date. The guy said hold on - came back and he said that my information was correct, the network message only went on on 12th March so they would refund me the call charge. Result.

PS. I actually had to ring Orange twice - the first time the 'Customer Advisor' would not budge - no refund - so I left it 6 hours, and got someone else who was far more understanding.

same thing happened to me, I was charged by orange for using the number on the 10th & 11th of April. I told the customer service operator that the message was put there on the 12th of April, she confirmed it and agreed to refund the 23.40 charges on next month's bill.

My advice to any Orange customer is to check your bill as they are trying to pull a fast one....

andy88_2

naijaman wrote:

My advice to any Orange customer is to check your bill as they are trying to pull a fast one....

They are not trying to pull a fast one; the information that the announcement was supposed to have been implemented a few days earlier (and to begin with they thought it had been) came from Orange CS and I quoted it here. Thus, when the operator goes to check their internal memos, they find that what you are saying is correct and refund.

There is no secret plan to abuse their customers in the way you imply. People can complain about the change of policy, or ask for refunds for those few days, but to imply that this is for underhand motives rather than a mistake is unjustified.

naijaman

andy88 wrote:

They are not trying to pull a fast one; the information that the announcement was supposed to have been implemented a few days earlier (and to begin with they thought it had been) came from Orange CS and I quoted it here. Thus, when the operator goes to check their internal memos, they find that what you are saying is correct and refund.

There is no secret plan to abuse their customers in the way you imply. People can complain about the change of policy, or ask for refunds for those few days, but to imply that this is for underhand motives rather than a mistake is unjustified.

They ARE trying to pull a fast one; as a colleague at work in a similar situation was told she would not get a refund as the message was put there on the 9th of April. (Now we all know thats a blatant lie). The person i spoke to agreed immediately and promised a refund on the next bill.

If there's nothing underhand going on why not apply the same treatment to all customers affected by this. Why are their operators giving out conflicting information to various customers ?

andy88_2

naijaman wrote:

They ARE trying to pull a fast one as a colleague at work in a similar situation was told she would not get a refund as the message was put there on the 9th of April. (Now we all know thats a blatant lie)
If there's nothing underhand going on why not apply the same treatment to all customers affected by this.

then your colleague should speak to them again

as to abuse, or pulling a fast one, look to certain students with 3 or 4 contracts reselling usage to their fellow students and boasting of the profit

andy88_2

naijaman wrote:

If there's nothing underhand going on why not apply the same treatment to all customers affected by this. Why are their operators giving out conflicting information to various customers ?

As I've already said a number of times, because they made a mistake, which is in their records and can easily be resolved.

There is no conspiracy by this company to abuse or defraud it's customers; if people could have the imagination to believe this and avoid hurling abuse at the company here and to its staff, they might be surprised to find this novel approach could be successful

narol

andy88 wrote:

as to abuse, or pulling a fast one, look to certain students with 3 or 4 contracts reselling usage to their fellow students and boasting of the profit

HUH???? whats that all about??

& even if Orange think that some students are 'profiting' in this way.... BIG DEAL! C'mon whats a few quid when compared the Orange corporate behemoth! Cant believe that Orange or you are so petty

andy88_2

I'm not being petty. If somebody gets a contract that costs them £50 a year and uses it to make calls that cost Orange about £1000 a year, whilst reselling the use of the phone to their 'friends' for a profit of £300 a year, they hardly have any reason to start endless paranoid whingeing that Orange are ripping them off when the deal colllapses.

Perhaps if some people could have been more moderate in their use, or had used other providers access numbers for the cheaper destinations, or had not so openly boasted about it, it might not have ended so quickly.

Running up a bill of £60 to £200 in the five days that the tariff announcement took to be introduced is not moderate use. Why did people need 4 contracts?

grumbler

andy88 wrote:

...look to certain students with 3 or 4 contracts reselling usage to their fellow students and boasting of the profit

This is a myth. I have good salary, good credit rating, I am a homeowner and I spent last 3.5 years at my current address - and it was very difficult for me to get even third number (for my son) on my account with Orange as it was 'against their policy'.

mrs_3

andy88 wrote:

They are not trying to pull a fast one; the information that the announcement was supposed to have been implemented a few days earlier (and to begin with they thought it had been) came from Orange CS and I quoted it here. Thus, when the operator goes to check their internal memos, they find that what you are saying is correct and refund.

There is no secret plan to abuse their customers in the way you imply. People can complain about the change of policy, or ask for refunds for those few days, but to imply that this is for underhand motives rather than a mistake is unjustified.

Hi, I called them about the bill that I have received for the calls made between April 8 and 12 and they refused to refund.... How come Orange has this discriminating policy? Should they refund to one customer they should refund to all.