Sky offer to me (existing Customer)

roxy86_2

ok gonna give sky a call now to see what i can get, is there a number that takes you straight through to the cncellations dept?

roxy86_2

ok, found an 0800 number. called asked if i could cancel as my 6 months half price is due to end in a months time and i cant afford to be paying £50 odd pounds a month. He said ok let me see what offers i can see on your account. After a few silent mins he says ok i can put that 6 months half price offer on your account again if you like. I reply " Could you? That would be brilliant!" . 3 minute call and sorted just like that. very pleased.

Ciderhead

My HD box (Thomson) is playing up and it also doesn't get sky anytime plus. I called today to order a new box which I was told was free but I would have to pay £60 call out. I tried everything to get this removed without any joy so I hung up without ordering. Does anyone know how I can get this fee waived. I am livid as my box is knackered and I have to reset almost daily. Thanks.

PRINCESSKERRY

Thankyou this thread prompted me to check my account, only to find my previous deal expired yesterday after a quick ten min phone conversation I was given 6 months half price, really thrilled that saves us £150. Now I just have to remember to call up again just after christmas to see if I can get a new deal.

Babiesmummy_2

Ciderhead wrote: »

My HD box (Thomson) is playing up and it also doesn't get sky anytime plus. I called today to order a new box which I was told was free but I would have to pay £60 call out. I tried everything to get this removed without any joy so I hung up without ordering. Does anyone know how I can get this fee waived. I am livid as my box is knackered and I have to reset almost daily. Thanks.

Threaten to cancel, I have twice done this because I have had a faulty box and when they ask why you want to leave tell them the box is faulty and you have been thinking of leaving for a while. They will all of a sudden be able to waive the call out charge. This has been my past experience anyway. HTH

david100

Ciderhead wrote: »

My HD box (Thomson) is playing up and it also doesn't get sky anytime plus. I called today to order a new box which I was told was free but I would have to pay £60 call out. I tried everything to get this removed without any joy so I hung up without ordering. Does anyone know how I can get this fee waived. I am livid as my box is knackered and I have to reset almost daily. Thanks.

When I ordered mine they gave me the option of having someone come out and install it for £60 or doing a self-install, which is £15 (I think they said it was for postage). I obviously opted for the latter and had it up and running in minutes. So at the very least you should get this. I know it's annoying paying anything but the boxes are only covered for a certain amount of time and they have no obligation to replace equipment. I only got my box free as I agreed to take the HD pack for 12 months, which was £10 a month - £120 for a year with HD or buy the box for £199 with no HD! So if they're giving you the box for free without that it's a pretty good deal.

jarr

They offered me something months ago in here.

laney85

I cancelled my sky back in November , have had several come back letters that I havent read, Whats the best deal I am likely to get if I go back ?

mattsonthebeach

laney85 wrote: »

I cancelled my sky back in November , have had several come back letters that I havent read, Whats the best deal I am likely to get if I go back ?

I keeping getting them as well, they are always for 12 months half price subscription. The last letter ran out a few weeks ago, so it's worth a call to see if they will still honour it

mattsonthebeach

Just found the card that came with the letter, you have to call 08442 411 356 and quote sky10, said it ran out on 03/07. Just mention the code and see what they say, it's probably a generic code with exp date anyway