Sky offer to me (existing Customer)

only_mee

bladerunner73 wrote: »

Has anyone else been flatly refused? I've had a sky contract for 12 years and have sky world with HD and multiroom, I spoke to them earlier and was told I'm not eligible for any offers even the guy at customer services thought it was weird, just wondering if anyone else has had a similar experience.

Phone again, different operator, say you need to save some money, times are hard.
Worked for me and i'm not on as much of a package as you.

bladerunner73

Thanks, I tried that too and got the same answer, it just seems very strange that there's nothing they can offer me.

Lotus-eater

Just got onto sky with the freephone number (saynoto0870) and got through to a lady in India by the sound of it. She was confused and didn't know where to put me through to, so I asked to go straight to cancellations, seemed easier to go straight to where I always end up anyway.

After a 10 minute wait (glad I'm not paying for that, thanks Mr Murdock) got through to the Scottish call centre and was told that as there was 8 days still left till my 6 month half price offer ends, I can't be offered anything else.
So I asked to cancel "why do you want to cancel?"....

Well, because if I ring up in 8 days then ask to be given a special deal and you don't give me one, then I was going to cancel anyway, so I might as well do it now, so I don't have to be on the phone for another 15 minutes then.

"ah yes, but if your account has a cancellation on it, then you can't be offered any deals"

Well for one thing, I can live without sky tv thankyou very much and for another, it's never stopped you ringing me up and offering me deals before!!

LOL
:rotfl:

skibster

bladerunner73 wrote: »

Has anyone else been flatly refused? I've had a sky contract for 12 years and have sky world with HD and multiroom, I spoke to them earlier and was told I'm not eligible for any offers even the guy at customer services thought it was weird, just wondering if anyone else has had a similar experience.

Whenever this topic comes up, it seems the people who are the very long-time customers who spend a lot are the least likely to get an offer. It's not fair, but it's apparently how their marketing is set up -- maybe their stats show that people with it for a long time are less likely to be willing to change providers, so you don't have to tempt them to stay.

If you really want a deal and don't mind a bit of faffing about, you could always change to Virgin and get their deals for a year, then see what Sky will offer you -- I bet you'll suddenly have some good offers in the system!

cityflier82

My half price 6 months TV package ends this weekend. I've tried registering for the 2 months moviews but I'm told "You are not eligible for this upgrade". Am I better off waiting a few days until my current offer expires and try again? Has this worked for anyone else?

The_mangler

Just phoned as my previous 6 months half price offer ended three days ago. No quibbling at all, offered me straight 25% off for 12 months. Im not in a Virgin cable area so dont have anything to haggle with really so Im quite pleased with this.

littlereddevil

bladerunner73 wrote: »

Has anyone else been flatly refused? I've had a sky contract for 12 years and have sky world with HD and multiroom, I spoke to them earlier and was told I'm not eligible for any offers even the guy at customer services thought it was weird, just wondering if anyone else has had a similar experience.

Yeah I have just been told there won't be any offers on my account for the forseeable future. twice in the past I have tried and cancelled and each time they have taken my cancellation.

ElisesMummy

Any advice for me. I have been a customer for 5.5 years now, i have basic tv package + 3 mix i think, umlimited broadband and signed up to sky talk last month. We have a basic silver box, would love sky plus or to save on monthly costs. Any tips please?

Dr_Monkey

Cancelled my Sky on 6 June, they offered me 6 months half price but i took a gamble and said no. Didnt mind too much as the football season had finished. Sky went off on 6 July. I got the letter last Friday offering me 12 months half price which i took up. Gamble paid off

madcal87

i've been with sky about a month now, and I really want to add sky sports, but not at the £20.25 price tag. What are the chances of me phoning up and getting it for half price etc ?!