Tesco misprice discussion area part 13

rainbowrisin

Hi, has anyone had any experience of this? I bought some pork the other day - SEL £3.95 / kg, but £3.96 on pkt. When I took it to customer services they said that because the price / lb was correct on both labels, even though the price / kg was out, then no rnr.
I actually wasn't looking for mis-prices at the time, and wanted the pork, so no skin off my nose, but just wondered if anyone else had encountered the same thing and if what CS said was correct?

flyer

you should get the cd's refunded if they have the sticker on the front

chipbeck

rainbowrisin wrote:

Hi, has anyone had any experience of this? I bought some pork the other day - SEL £3.95 / kg, but £3.96 on pkt. When I took it to customer services they said that because the price / lb was correct on both labels, even though the price / kg was out, then no rnr.
I actually wasn't looking for mis-prices at the time, and wanted the pork, so no skin off my nose, but just wondered if anyone else had encountered the same thing and if what CS said was correct?

I would imagine if the prices were the other way around i.e. the kg was correct then Tescos would potentially be correct however as we are part of the great EU now the law states the prices must be displayed in kg. then they are wrong.

DebtPilgrim

rainbowrisin wrote:

Hi, has anyone had any experience of this? I bought some pork the other day - SEL £3.95 / kg, but £3.96 on pkt. When I took it to customer services they said that because the price / lb was correct on both labels, even though the price / kg was out, then no rnr.
I actually wasn't looking for mis-prices at the time, and wanted the pork, so no skin off my nose, but just wondered if anyone else had encountered the same thing and if what CS said was correct?

I thought it was now illegal to sell anything based on the price per lb?

mikeywills

rainbowrisin wrote:

Hi, has anyone had any experience of this? I bought some pork the other day - SEL £3.95 / kg, but £3.96 on pkt. When I took it to customer services they said that because the price / lb was correct on both labels, even though the price / kg was out, then no rnr.
I actually wasn't looking for mis-prices at the time, and wanted the pork, so no skin off my nose, but just wondered if anyone else had encountered the same thing and if what CS said was correct?

I don't see how that is possible, if the price per kilo is out by 1p the price per pound should be out by 2.2p. You defo, had an r&r there as the packet was more expensive than the SEL.

MyUserNamesTaken

My God...here's a film made by "bored Tesco Staff". You should watch it - it's amazing what they get up to (including messing about with the stock, etc):

http://www.youtube.com/watch?v=bZxerw4Silw

Anyone recognise the store?:p

This is obviously why the pricing is incorrect...they've got better things to do, like making little movies on their camera phones.


http://www.youtube.com/watch?v=0DQJLhFJZxc

I like the new ad:

http://www.youtube.com/watch?v=I-E5AyML2FQ

This is what Frequent has really been doing in Tesco:

http://www.youtube.com/watch?v=xMgowaGBw-o

This last one's just brilliant. Well made, well produced, funny and with an excellent underlying message:

http://www.youtube.com/watch?v=SAbk4IWoT08

trebor21

They do ont have to refund without proof of purchase, sticker or no sticker.
They may do as good will but legally they dont.

trebor21

Also all stores were notifed off the mobiile phone scam on saturday
so this should be fixed by now.
And yes they do monitor this website!

tbw

mikeywills wrote:

I don't see how that is possible, if the price per kilo is out by 1p the price per pound should be out by 2.2p. You defo, had an r&r there as the packet was more expensive than the SEL.

Mikey - I think you've got it the wrong way round ! Out by 1p per KG equates to out by 1/2p per lb. And we no longer have 1/2p's.

I know that overcharges of even 1p are still overcharges but personally I'm not comfortable with going for R & R's on penny per kilo errors on meat - it just seems too over the top and likely to rub the CS's staff totally up the wrong way. Its all down to personal feelings but, so long as most CS staff are being reasonable and fair about my refunds, I prefer to keep things smooth. I don't want anyone saying - 'here comes that B***** woman again who moaned about a penny a kilo overcharge on a £12 joint last week!'.

N20Y1D

trebor21 wrote:

Also all stores were notifed off the mobiile phone scam on saturday
so this should be fixed by now.
And yes they do monitor this website!

Late lunch today Mister Troll?