Tesco misprice discussion area part 13

redfox

This is a new thread for any discussions on the Tesco policy regarding misprices. Please don't post misprice items in this thread but you can discuss the policy here, leaving the other thread just for listing the 'finds'. Any misprices you find should be posted in this thread here. Thanks

Tesco Head Office telephone number is 0800 505555
Tesco Head Office address is

Sir Terry Leahy (MD)
TescoPLC
New Tesco House
Delamare Rd.
Cheshunt
EN8 9SL

[EMAIL="terry.leahy@uk.tesco.com"]terry.leahy@uk.tesco.com[/EMAIL]


Customer services email address: [EMAIL="customer.service@tesco.co.uk"]customer.service@tesco.co.uk[/EMAIL]

the page address of instore scanner locations (thanks to smartie1976 for this):
http://forums.moneysavingexpert.com/...&postcount=176

For new readers:

For clarification SEL stands for Shelf Edge Label and R and R stands for Refund and Retain. The Tesco policy on signs instore is :-

"And if things don't add up ~ In the unlikely event you are charged a higher price than on the shelf or the product we will refund your money and you can keep the product"

Compare the price per kilo on the pack with the shelf edge label price per kilo and where there is a difference the lowest price must be charged.
Thanks to !!!!!! Dastardly for providing the following information from the DTI website which summarises consumer rights in relation to misleading price indications:

Q1. I was charged a different price for an item at the till to the one that was shown on the shelf, what are my rights?

The Consumer Protection Act 1987 makes it an offence for a trader to give a consumer misleading price indications. In the first instance speak to the trader about the differing prices, if you are not satisfied with the response, contact your local authority trading standards department who enforce the Act and who could bring a prosecution against the trader.
http://www.dti.gov.uk/consumers/buyi.../page7848.html

redfox

with many thanks to Hey Dude for permission to reproduce his top tips here (apologies for the length of the post but it is very useful information and well worth reading)

Dude’s Tip Number One – Only R&R items that you really, really want!

Attitude – when securing R&R quoting Section C and Paragraph 6 of the Sales of Goods Act to CS staff isn’t a good move – treat the staff how you wish to be treated – polite & calm even in the face of potential adversity - keep your profile low, not too much eye contact – you don’t want to be a memorable character because you want to come back!

Dude’s Tip Number Two – Be polite and calm– don’t demand R&R – wait and see what happens – if pushed politely point to the Price Promise.

If you go to the same store and R&R regularly you will become familiar to some CS staff – scope the store when you go in – pretend to look at newspapers or other goods whilst working out who is on duty – try to avoid CS staff who know you and have hassled you in the past – check the CS desk again before you buy in case there has been a shift change.

Try the weekends – mix it up a bit – go after 1930 and you will probably find different staff – Saturday evenings means you will probably get part-time CS staff - if you have the means go to different stores – if you are after groceries use Metro and Express Stores – use the Tesco web-site to find all the stores closest to you.

If you travel around the country a Sat Nav system combined with a copy of the official Tesco Store Guide (which lists every UK store along with full addresses) is an invaluable combination.

The Tesco Store Guide can be found at your local CS desk but not in any good bookshops.

Dude’s Tip Number Three – Vary your shopping trip times – visit other stores if you can.

Don’t make it obvious that you are after R&R – be disciplined – if you buy a dozen mp3 players CS staff will undoubtedly know what you are all about – just get a few items for R&R – add in other items of shopping that you need anyway – you need to look like a wronged shopper, not a freebie hunter.

The only exception to this is when you are visiting a store miles away from home, say on holiday or on business – if you know you are unlikely to be seen again for some time then you can push your luck a bit….but ‘each to their own’ is The Dude’s motto!

Dude’s Tip Number Four – Be disciplined and R&R only a few items on a shopping trip.


Which Misprice? The Good, Bad and Ugly


#1 - The Gotcha - This is the least contentious mis-price - you have the Bay City Rollers Greatest Hits with a £1.98 sticker on and you are charged £19.99 - easy pickings - even the nastiest Customer Service staff will find it difficult to argue against this one – although your taste in music is $^*&”)$*.

#2 - Quality Meat - This covers mis-priced per kg SELs - usually meat - often cheeses and so on - your kangaroo joint has a SEL of £9 a kg - on the pack it is £10 a kg - you may have to give the CS staff a lesson in mental arithmetic dyslexia - and point to "the shelf" bit in the Price Promise - but you will get some joy.

#3 - The Time Traveller - Out-of-date crispy duck is no good for you - but out-of-date SELs are always handy - look for goods with a yellow SEL - check the expiry date - if it was last night/week/year then you could be in - check the price and you may be in - some caution - sometimes goods have not changed in price – but particularly good spots for mobiles & cameras.

#4 - The Special Offer - this covers extra advertising away from any stickers or SELs - "all XBOX games under £30" and the like - if you find one for £30.99 you have a mis-price - also check the repeating TV adverts in Extra stores - you may see Tomb Raider 7 - Laura's Melons at a lesser price – but you do have a mis-price - but you will undoubtedly face an uphill struggle with CS as you argue your case - worth a punt!

#5 - We Don't Go Outside - when Tesco run big promotions - '50 cans of Carlsberg for £10 and your sister traded in' - they will sometimes put up big signs outside - pay attention - outside the store. Check these out the day after said promotion finishes - sometimes the outside signs are still in place - grab yourself a pallet of beer, argue with CS and check into AA in a couple of day’s time………..

ocset

Been to Kings Lynn stores today, Hardwick and Gaywood, took the list from the misprice thread - and nothing to be had , i think they must be both using this site :hello:, well all i can say is well done to them

1st post :j

jasonrat

yes i'm waiting too so whos going to post first

dmoore

to the person who asked about the last digit of the barcodes, its normally just a checkdigit and therefore probably not indicative of which price is charged

just been to bletchley looking for phones, no joy... possibly expired SEL on a memory card reader and a car cleaning kit if anyones interested...

derek

tigertiger_3

Ive tried searching for this answer but failed..
Today my local Tesco got a cardboard stand which says 10% off these 2 mobiles..there are no SEL's on them...as they were taken down a few days ago when I had a R&R on 1. Now DS desperate for a phone too and was wondering can I hold them to 10% off the retail pricebased on that advert, they are selling them with all other mobiles for £169.99 no special offer there??

sopplayer

just updated the misprices for today,
I will try and update once a day.....and fingers crossed I'll find an r+r one of these days

leadhead

dmoore wrote:

to the person who asked about the last digit of the barcodes, its normally just a checkdigit and therefore probably not indicative of which price is charged

just been to bletchley looking for phones, no joy... possibly expired SEL on a memory card reader and a car cleaning kit if anyones interested...

derek

I thought it was a version or a issue number...ie, a barcode with a 5 on the end would be overridden at the tills by a barcode with a 6 at the end......and so on.

sopplayer

tigertiger wrote:

Ive tried searching for this answer but failed..
Today my local Tesco got a cardboard stand which says 10% off these 2 mobiles..there are no SEL's on them...as they were taken down a few days ago when I had a R&R on 1. Now DS desperate for a phone too and was wondering can I hold them to 10% off the retail pricebased on that advert, they are selling them with all other mobiles for £169.99 no special offer there??

I think you may find the prices of the phones on tesco.com you can then compare what they scan at if you have a scanner

megazoid

Just gonna post this hopefully on the first page of this new thread with regrds to out of date SEL's

I just spoke to Consumer Direct Regarding expired shelf labels for goods and they said the shelf label being there is still an invitation to treat regardless of an expiry date the till operator should refuse to accept your offer (offer to purchase at the lower price and ask if you wish to purchase at the full price, (chances are they would not know about the miss price and sell it the higher price automatically)) after the purchase of the goods at the higher price (unless asked if you wished to purchase at the higher price) some stores may offer a good will gesture to refund of the difference or a full refund and return of the goods to the store, so technically in tescos case the goods were miss priced and under their policy you should be entitled to a full refund and to keep the goods.

This is to my best knowledge what I got from the lady I spoke to at consumer direct this is my interpretation of the laws with regards this matter I’m not in a legal profession but have done a lot of reading up on various consumer laws since first finding this site.

So basic run down

SEL expired or not is and Invitation To Treat

you taking products to the till is The OFFER to purchase the goods at the price you were Invited to treat at.

Till operator selling you the goods is and acceptance of The OFFER.

Hence contract concluded. Item Miss priced Tescos policy comes into force.

Hope that gives some the courage they need.

I would contact Consumer Direct yourselves if you still unsure as i said this is my interpretation but i belive it is correct but cannot garantee it, gotta cover my own backside

Regards

Megazoid

larrylamb_2

It was only a small R & R but for a first go I don't care, practice will make perfect. It was for pork spare ribs pack price £3.99 per kg SEL £3.74 per kg. Refund no bother and no name or address taken but it was only a fiver. But I've done it.

HIP YEE