Tesco misprice discussion area part 13

p1an0player

I saw lots of Christmas gifts at £3.00 eg tubes of Young's Christmas pudding.
One shop had a few expired (07/11) yellow SELs showing 2 for £5 on some of the £3.00 gifts.

Has anyone tried this?

p1an0player

I also saw an expired yellow SEL dated 31/08/2006 (!) on an Xbox core World Cup bundle. Price £239.xx.

Didn't try it, and the aisle scanner didn't work. Could it be a potential R&R? (I wasn't reading these threads in Aug/Sep so don't know what the last Xbox fiasco was all about)

ginjim

p1an0player wrote:

I also saw an expired yellow SEL dated 31/08/2006 (!) on an Xbox core World Cup bundle. Price £239.xx.

Didn't try it, and the aisle scanner didn't work. Could it be a potential R&R? (I wasn't reading these threads in Aug/Sep so don't know what the last Xbox fiasco was all about)

i dont think so but worth a try i scanned it at this price but the sel said 259 a few weeks back sorry should be on misprices thread

Constantine

sainthalo wrote:

But what can you do to someone when you discover they take a picture?

VERY LITTLE (practically nothing in this situation).

http://www.sirimo.co.uk/ukpr.php

Well you could ban them I guess. Or ask them to leave. Or point at them menacingly and call them Mary.

The question was about the legal position, which your link would seem to confirm, not if you can get away with it.

p1an0player

ginjim wrote:

i dont think so but worth a try i scanned it at this price but the sel said 259 a few weeks back sorry should be on misprices thread

Thanks. Have looked but not found anything, the threads are so vast and the search facility not great..

IClaudius

Re the FT article, I'm particularly drawn to this sentence from it:

It [Tesco's] takes nearly ₤1 in every ₤7 spent in the nation’s shops - no one else comes close.

Won't feel too guilty about the odd R&R I do then :rolleyes:

MarineBoy

Constantine wrote:

Well you could ban them I guess. Or ask them to leave. Or point at them menacingly and call them Mary.

The question was about the legal position, which your link would seem to confirm, not if you can get away with it.

In anything like this, I think we're just as interested in the practical legality of how to overcome this potential obstacle - e.g. by getting away with taking photos regardless - as we are in the letter of the law.

Constantine wrote:

Quote:
If you're right, as an alternative, maybe a member of staff could tell us what happens to the 'old' labels. I have been told before that they get 'chucked in the bin'. Is that true - or is there a place where old labels have to be strategically archived - for the purposes of resolving just this kind of query?

Yes its true. Mine tend to end up in my pocket until I get home and have to empty them out

I'm very confused about that answer. Labels - as in SELs? I'm sure you don't put them in your pocket. I was referring to how staff are meant to deal with old ones, to prevent the kind of finesse referred to, where a misprice is 'covered up' by floor staff during the time that a shopper is going through checkout and CS. In fact, I would recommend a Trading Standards complaint, the more that I dwell on it.

Think about it - a dubious trader has XBox advertised at £280. Gets dodgy staff member to await a buyer in the aisles. Innocent shopper pays £330 at the checkout and complains to CS. In the meantime the label switch has been executed by staff member so that SEL is now £330 and everyone 'plays dumb'. It's straight out of 'The Sting' or something! The illegal trader makes money by only 1 in 5 shoppers noticing the overcharge and only 1 in 2 of those asking for a refund at that stage.

This MUST mean that there will have to be - if there isn't already - better control over SELs when they are removed from the public shopping area due to a staff-recognised misprice!

MarineBoy

For the same reason of finding out whether 'label switching' fraud has occured, can anyone answer LongSighted's questions about at least management access to CCTV footage:

http://forums.moneysavingexpert.com/showpost.html?p=3428908&postcount=1660

LongSighted wrote:

Is every aisle generally on CCTV?
How long afterwards is footage normally kept?
Could I, and indeed can I now, request to see the footage?
Could the manager have reviewed the previous few minutes at that time?

MarineBoy

MarineBoy wrote:

This MUST mean that there will have to be - if there isn't already - better control over SELs when they are removed from the public shopping area due to a staff-recognised misprice!

It's a bit sad when I start quoting myself, but I'm on a roll here:
I've often wondered about the poor shopper that realises later that evening that they must have been overcharged. They go back the next day, only to discover that the SEL is correct, leaving the shopper feeling like a lemon.

Well this is the answer, i.e. the good and honest retailer will have to have some control and journal of how and when SELs get changed. They could then try and match up the customer's alleged misprice with a historical recorded change in the SEL.

Constantine

MarineBoy wrote:

For the same reason of finding out whether 'label switching' fraud has occured, can anyone answer LongSighted's questions about at least management access to CCTV footage:

http://forums.moneysavingexpert.com/showpost.html?p=3428908&postcount=1660

The answers are

1. Possibly. Look for the cameras.
2. Depends on the system.
3. Yes, if it contains an image of you.
4. If they wanted to.