Tesco misprice discussion area part 13

gt568

Left a southwestish tesco about 20 minutes ago that had the display and boxes required for the r&r un-tampered with. I didn't go for it due to the fact that my profile is a little high now, and I don't really think its a true overcharge, but each to there own, so on a 1st come, 1st serv basis I'll PM you the location.

306NOTOUT

rich189 wrote:

most distressed!

spent a considerable sum this evening including an expensive mobile. the £20 discount was not deducted so I thought wow! free phone.

nope. offered £20 back. protested, asked for duty manager. duty manager said the policy says if the price does not match the shelf label or price on product a full refund can be given. but this was apparently a till operator error and does not count as i was charged the price on the shelf label. asked them to call head office but it was closed. the saga continues tomorrow but i was kept waiting an hour and will have to go back again.

right now tesco are not my favourite supermarket (might change tomorrow though!)

who right? me or them?

(be gentle - first post!)

Welcome Rich,

You are in the right, the price does not match the offer on the 3 foot sign above the phones though does it. I would be phoning tomorrow and asking for the store manager, after that then go to HO. The lower profile you can keeo the better. You never know when your Sony Bravia is just around the corner

ginjim

with the phone situation it says £20 off selected phones i know the big sign above says £20 off with £40 shopping bill but on the display it says £20 off selected phones which are the selected ones? there is one which has the white sel but wont show a discount but others with yello sels show discount.
is the white one not included in this offer?
not too sure what it is but its w801 or something like that
priced at £119.xx

thx

rich189

I pointed to the self within metres of the customer service desk showing the £20 off this phone if you spend £40 sign but they wouldn't budge. they said i had been charged the price on the shelf label and that was in line with policy.

very angry.

rich189

i had a leaflet the showed the before and after price of spending £40. clear cut in my eyes.

ginjim

you should get the phone you have been overcharged

Plushchris

rich189 wrote:

I pointed to the self within metres of the customer service desk showing the £20 off this phone if you spend £40 sign but they wouldn't budge. they said i had been charged the price on the shelf label and that was in line with policy.

very angry.

Regardless of the outcome you get tomorrow, give your local trading standards a ring and let them know the situation. They probably wont be a lot of help but the more complaints they have against Tescos the better IMO.

abbiet

ginjim wrote:

with the phone situation it says £20 off selected phones i know the big sign above says £20 off with £40 shopping bill but on the display it says £20 off selected phones which are the selected ones? there is one which has the white sel but wont show a discount but others with yello sels show discount.
is the white one not included in this offer?
not too sure what it is but its w801 or something like that
priced at £119.xx

thx

on the leaflets it says something like selected models only but exclussions should be notified at the point of sale eg at tills or something to that effect

ginjim

abbiet wrote:

on the leaflets it says something like selected models only but exclussions should be notified at the point of sale eg at tills or something to that effect

yes what is a selected mdel if we dont know unless its the white sel

DeadHead_4

rich189 wrote:

most distressed!

spent a considerable sum this evening including an expensive mobile. the £20 discount was not deducted so I thought wow! free phone.

nope. offered £20 back. protested, asked for duty manager. duty manager said the policy says if the price does not match the shelf label or price on product a full refund can be given. but this was apparently a till operator error and does not count as i was charged the price on the shelf label. asked them to call head office but it was closed. the saga continues tomorrow but i was kept waiting an hour and will have to go back again.

right now tesco are not my favourite supermarket (might change tomorrow though!)

who right? me or them?

(be gentle - first post!)

exactly the same thing happened to me, only I phoned HO in the store and they backed up the manager who was playing the "till operator error" card.
That was yesterday.
Since then I've had 14 xbox games to make up for it..

good luck tomorrow