Virgin Experience Days Hot Air Balloon Flight for 2

Very.co.uk_company_representative

Hi,

As I stated earlier all of our terms and conditions are available to view online & I cannot answer all individual responses. To all those who have received an "order accepted" email I must refer you to these terms:

2.2 When you submit an order to us on our website you will receive a 'bounce back' confirmatory email of this order saying that we are processing your order. You will then receive a second email from us acknowledging your order and giving you estimated timescales for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.

Again, each customer will be notified regarding their individual order as soon as we can.

Chris

Very Company Representative

Bargin_bunny_2

I know the deals arnt as good but virgin experience website have some offers and 20% off I think this applies to January sale items too http://www.virginexperiencedays.co.uk/default.aspx

kerryjayne21

Its not an 'order accepted' email, it says it on our accounts on the very website when using the links, Where's my order? > View details > Track this parcel

Latest tracking information 04/01/2011 00:00 Order accepted SUPPLIER

Troythecat

I am gutted as I told OH I had bought him this for our silver wedding this month.
I avoid these companies like the plague normally but felt confident this was genuine as there was a few from the same category cheap.

A marketing ploy methinks

yummy.scrummy.mummy

Very.co.uk_company_representative wrote: »

Hi,

As I stated earlier all of our terms and conditions are available to view online & I cannot answer all individual responses. To all those who have received an "order accepted" email I must refer you to these terms:

2.2 When you submit an order to us on our website you will receive a 'bounce back' confirmatory email of this order saying that we are processing your order. You will then receive a second email from us acknowledging your order and giving you estimated timescales for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.

Again, each customer will be notified regarding their individual order as soon as we can.

Chris

Very Company Representative

asos honoured the glitch, and i can assure you that they would of had record sales since then from everyone trusting in that business. ". In 2006 a discount voucher intended for Threshers' suppliers became available to all and sundry on the internet. Threshers could have refused to accept the vouchers, but this would have upset shoppers and could have damaged the company's reputation. Instead Threshers turned what could have been a problem into a marketing triumph by choosing to honour the vouchers" another example of a company honouring and owning up to their mistake. very make FAR too many pricing errors for it to just be "mistakes" and you constantly refuse to honour.. it will damage your business far more than it would be to just own up and honour as the amount of customers you will lose is huge. if you've stated anywhere on the site that you have ACCEPTED the order then by law you have agreed into the contract.

loveglitch

Very.co.uk_company_representative wrote: »

Hi,

As I stated earlier all of our terms and conditions are available to view online & I cannot answer all individual responses. To all those who have received an "order accepted" email I must refer you to these terms:

2.2 When you submit an order to us on our website you will receive a 'bounce back' confirmatory email of this order saying that we are processing your order. You will then receive a second email from us acknowledging your order and giving you estimated timescales for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.

Again, each customer will be notified regarding their individual order as soon as we can.

Chris

Very Company Representative

your company has to also conform to internet selling regulations, such a bad company you are, never shopping with you again, why dont you instantly just give us all our money back now, none of us want it at the real price, surely you realise this? thanks. My mum however has had a dispatch, so why is it allowed for you to treat one customer differently? Not quite sure why youve come here to try and redeem yourself or explain, youve probably just lost alot of customers, my orders too say accepted everywhere so therefore you have implied this, and you should full well honour everybodys orders.

epsilondraconis

Although the use of voucher codes isn't the issue in this case, the following makes interesting reading. Note: Very and Littlewoods are part of the same parent company.

http://www.bitterwallet.com/littlewoods-get-heavy-attempting-to-retrieve-voucher-discounts/13903

babyx1uk3

Anyone else not able to log in now?!!

chocolatepennyfarthing

Logged in ok.

clairebell

I actually phoned up to order as had problems online, the phone operator confirmed there was no error and confirmed price, i am the same as others i have confirmation email and when i log in it states processed, i will be very disappointed if this is now cancelled, also do t&cs just states internet price errors as many of us ordered over telephone?