Virgin Experience Days Hot Air Balloon Flight for 2

kckleekyle

kerryjayne21 wrote: »

Well it clearly states in my account 'order accepted', payment has been deducted from my account, I shall be expecting reciept of my item!

Screenshots taken too, as I imagine the 'order accepted' shall probably be changed or vanish.

can you tell me how to take a screen shot please??

yummy.scrummy.mummy

Nenen wrote: »

I suggest that any of us who received confirmation emails and subsequently have our orders cancelled complain to the company and, more importantly, contact the relevant authorities. Does anyone know if internet shopping comes under the 'Trading Standards'? If not, who could we all contact?

Assuming our orders are cancelled (I haven't heard anything yet but from what the Very rep posted this looks likely) can we make a stand together over this and would Martin be prepared to help if this company refuses to honour orders which have been confirmed, especially if money has already been taken from an account? I always understood that the invitation to treat is complete once the company accept money. Is there anyone with legal knowledge about this please?

it clearly states in their terms and conditions PRIOR to accepting if there is a price error.. they have accepted most orders and sent out confirmations so they should honour their terms. there is laws set out for e-commerce

kckleekyle wrote: »

can you tell me how to take a screen shot please??

on your keyboard there will be a button called PRTSC. press that or try alt and pressing the key then open up paint and paste it then save

Babymumbles

Very.co.uk_company_representative wrote: »

There are many people on here receiving different messages and emails & would be be impossible to answer each one individually especially without customers account details. These terms and conditions do apply and are available to view on all of our webites.

As far as i can see it we have all received the same message and thats 'ORDER PROCESSED'.

Why is impossible to answer us individually we are all asking the same question.

The point you made from your terms and conditions in your original post was POINTLESS as it doesnt apply to any of us. (You should really bear that in mind to provide us with relevant information if you are trying to cancel our orders...)

ultimatestirrer

Following my earlier post about the company's behaviour, I suggest a mass complaint to Liverpool Trading Standards from affected parties, as they or the OFT are the bodies who can bring an action under this legislation and indeed company staff can also be brough to account like their 'official representatives' MSE or otherwise and face jail for up to two years!
Contact them on Consumer Direct 08454 040506 or
email
[EMAIL="trading.standards@liverpool.gov.uk"]trading.standards@liverpool.gov.uk[/EMAIL]

georgiac

It seems to me that it was a mistake.

I learnt a long time ago on Mse that some you win, some you lose.

Time to move on to the next one.

ceebeeby

It's a glitch, some you get, some you don't!

You knew at the time of ordering it was most likely a mis-price so stop calling foul now - these company's aren't evil so and so's - they've mispriced something, told you honestly that's what has happened and you're still moaning! All we ask for is honesty - and you got that.

If you're around the Grabbit board long enough, the next glitch will probably be along in the next 24 hours or so - have another go then.

Respect

ultimatestirrer wrote: »

Following my earlier post about the company's behaviour, I suggest a mass complaint to Liverpool Trading Standards from affected parties, as they or the OFT are the bodies who can bring an action under this legislation and indeed company staff can also be brough to account like their 'official representatives' MSE or otherwise and face jail for up to two years!
Contact them on Consumer Direct 08454 040506 or
email
[EMAIL="trading.standards@liverpool.gov.uk"]trading.standards@liverpool.gov.uk[/EMAIL]

Thanks! I suggest everyone takes this up asap.

kerryjayne21

kckleekyle wrote: »

can you tell me how to take a screen shot please??

Have whatever you wish to capture open on the screen, then press the prt scr key (generally next to F12), you then need to go to Paint or a program similar and press Ctrl and V and it will paste it into the program for you to save.

redkids1972

I'm disappointed would have been a good glitch. Whilst I always think you win some you loose some I am annoyed how sneaky Very can be. I completed one order and paid on my card and transaction went through I then decided I'd put through a second order and set up an account to benefit form the introductory offer. I placed the order now when I look at account history it has both orders showing on the credit account and the payment form the debit card as a payment to account. If they are not honoured the account will be in credit and I will have to go through trouble of requesting it even though it was a separate order done before I set up an account that I didnt really want.http://images2.moneysavingexpert.com/images/forum_smilies/angry-smiley-030.gif

Bargin_bunny_2

my account states payment received and then the amount for the experience day and then futher down iteams you no longer need to pay for then the same product