Virgin Experience Days Hot Air Balloon Flight for 2

kewils

Nenen wrote: »

I suggest that any of us who received confirmation emails and subsequently have our orders cancelled complain to the company and, more importantly, contact the relevant authorities. Does anyone know if internet shopping comes under the 'Trading Standards'? If not, who could we all contact?

Assuming our orders are cancelled (I haven't heard anything yet but from what the Very rep posted this looks likely) can we make a stand together over this and would Martin be prepared to help if this company refuses to honour orders which have been confirmed, especially if money has already been taken from an account? I always understood that the invitation to treat is complete once the company accept money. Is there anyone with legal knowledge about this please?

First of all a big thanks to the OP.

I agree with Nenen, I also have had a confirmation e-mail and the money debited. We must stand together on this. I would also suggest we ask them to write to us (not via telephone) individually with there proposals/intentions (i.e change of price etc, cancellation). We must make a collective stance on this!!:mad:

**curlywurly**

ceebeeby wrote: »

It's a glitch, some you get, some you don't!

You knew at the time of ordering it was most likely a mis-price so stop calling foul now - these company's aren't evil so and so's - they've mispriced something, told you honestly that's what has happened and you're still moaning! All we ask for is honesty - and you got that.

If you're around the Grabbit board long enough, the next glitch will probably be along in the next 24 hours or so - have another go then.

I agree to a certain extent. But these companies have to work within the law, and within the terms and conditions of the websites they operate. Very aren't doing that.

sassyblue

I've had a confirmation email and it says this:

"If you have paid for your order with a credit or debit card then we will process
your payment in two stages. First we will charge your card with the full price of
the order then we will refund your card with the value of the discount. Please
note that the payment and refund may not occur simultaneously but the
refund will be made no later than when your order is despatched."


Never, ever heard of anyone charging you full price and then refunding the discount!! Will see what happens.....

l understand you can't win all 'glitches' but l'm very sceptical since companies are having a rough time, maybe this is either 'bait and switch' or for publicity? How can someone get ALL these prices so wrong??

floart

Respect wrote: »

Thanks! I suggest everyone takes this up asap.

and can i suggest that you don't waste trading standards time so they can get on with working on real issues, as this is not something for trading standards, it is a mistake, it is fully covered by legislation, an online retailer is fully entitled to not sell you something if there was a pricing error, and acceptance of an order does not mean the same thing as completing a purchase.

would have been great to get these but wasn't to be... move on to the next deal :cool:

lisyloo

I think I have found the relevant section in Verys Ts&Cs

2.2

Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you.

So sorry folks, but if you got a confirmation email then this does not legally constitute acceptance or a contract.

Perhaps they are incompetant, perhaps they are cynical but either way I think they have the law on their side.

Well done, to anyone who got it despatched.
I was going to give one of my spa days away to a family member who had to cancel one due to an emergency operation and hence I'm more sad for them.

I would also ask people not to pointlessly overload trading standards and it's not fair on the people that work there.

yummy.scrummy.mummy

heres an interesting site about e-commerce laws with some real life examples with argos and kodak...

http://www.out-law.com/page-429

"
When you get to the stage of taking the customer's money, the page should make it clear that acceptance of payment does not mean you are accepting the contract. TopTrombones.com's payment page would state: "Your card will be debited with the sum of £200 when you click the Submit button. This will be refunded if your offer is refused." If your payment provider allows it, allow the customer the choice of "submit", "clear" and "cancel" buttons.
When the card details are validated, give the customer a confirmation page. This should not confirm a completed contract, so avoid using phrases like "Your goods will be dispatched within 24 hours", as this will suggest that the offer has been accepted. Instead, this page should confirm that the order has been received and that the order is being "processed". This makes it clear that you have not yet accepted the order. It might be helpful to give the customer an order number at this stage so that he or she can chase-up any problems. It is good practice, though not legally required, to ask the user to click a button on this confirmation page to indicate that he has read the confirmation – e.g. a "Continue" button, linking to the homepage of site, and taking the user out of the secure area of the site."




so basically if very have in any way implied that the order has been accepted then legally they should honour because they have stated that the contract has been accepted by their terms and conditions..

danielle-adams

Marshall Ward / Very / whoever they are are pretty shoddy as a company....quick to take your money but far from it when refunding. I ordered a wardrobe once and after the 4th broken one being delivered I gave up and went to ikea....no one knewwhat was going on and at one point they were convincing me to get credit as I couldnt buy a new wardrobe untill I had a refund (exchanges don't exsist with company....computer always says NO)

POOR

**curlywurly**

yummy.scrummy.mummy wrote: »

so basically if very have in any way implied that the order has been accepted then legally they should honour because they have stated that the contract has been accepted by their terms and conditions..

I think the words "Order Accepted" in "My Account" on the website is good enough!

FEvans

Very.co.uk_company_representative wrote: »

Hi,

There are many people on here receiving different messages and emails & would be be impossible to answer each one individually especially without customers account details. These terms and conditions do apply and are available to view on all of our webites.

I can advise that even if you have paid for this order we don't need to honour the price you have paid. If we do cancel the order after you have paid we do still have the right to refuse the order and obviously you will be fully refunded back.

As stated in my original post, each customer will be contacted individually in regards to their order.

Hope this helps

Chris

Very Customer Representative

If the purchase has been agreed and the money has been taken then a contract has been formed as at that point the buyer is effectively binded to carry out the purchase.

Any terms to the contrary are likely to be found to be an unfair contract term as if a term of a contact allows the seller to withdraw from a contract yet compells the buyer to comit to the contact will be an unfair term.

Also if you all look at your orders do a quick print screen as mine says that my order has been accepted by the supplier.

therefore a contract has been formed despite what very is now trying to say on this.

this one is definitely worth taking further.

it is also not an obvious misprice which sometimes can work as a get out clause for a supplier

cherry6

I have an account with Littlewoods and am forever getting telephone calls asking me to switch products I have bought on normal 20 week terms to Buy Now Pay Later...when I say no thanks they are quite insistent, asking me why I dont want to switch....this attitude already makes me feel bad about them as a company and todays farce is the icing on the cake.