Vodafone complaints

Vodafone

Hi Charlenemarie and amandanectar,

If you still need help with your accounts, email me via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I’ll check I've received it.

maxheadroom - I've got your latest email and I'll get back to you as soon as possible.

Jochem - I've just replied to your email.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Sbradley89

after being with Vodafone for over 7years I finally had enough today and got a new contract with another provider.

I've had several problems over the past few years with insurance, last year they told me I didn't have insurance so couldn't have my phone repaired under them, which resulted in them having to credit some money into my account as, after my complaint, they realised I did have insurance..... Funny that.

I dropped my phone a few days ago, smashing the screen and my camera and went straight to a Vodafone store who told me their system was down so they could not make an insurance claim, I then went to another store today who informed me that I did not have insurance and have never had insurance on my Vodafone account. After a lengthy discussion and some very rude comments from the staff suggesting that people need to stop trying to scam money out of them I left the store and went next door to get a contract from a different provider. I still have a long time left on this contract however and am stuck with the decision as to whether to ride it out and pay the monthly sum or cancel and pay it all off now.

I can rest assured knowing that i am not the only customer they are rude to, after seeing them sigh, tut and roll eyes at other customers complaints/queries.

I feel that if they can treat long loyal customers like something they've scraped off the bottom of their shoe they're not worth anyone's money.

BumbleBubble

I've been mischarged by Vodafone twice now and I only joined them in January. I've been told by the cancellations team to write a letter and I would be able to cancel my contract early due to a whole HEAP of issues with Vodafone that I've dealt with in the short 8 months ive been with them. Well this morning I've recieved a letter back from customer services stating that all I can do it transfer my contract to a friend and get them to keep paying it. ARE YOU ACTUALLY KIDDING ME?! So now I'm on hold to them AGAIN for what feels like the hundredth time to complain. I was with O2 for 10 years before Vodafone and yeah had issues, no company is perfect, but nothing like this hassle. And to make matters worse I've still not recieved my refund and instead have been told in this letter they will put it as a credit on my next bill. Can anyone give me a number to someone who will actually understand what I am saying and who might be able to help rather than being stuck on hold on 191 for over 40 minutes?? TIA. x:(

mobilejunkie

Why not follow the repeated and regular advice on here rather than waste your time and increase your blood pressure trying to get the blood out of the stone by calling them??

K4LPS

My account number is 7015961969

Vodafone must be run by the most incompetent staff known to mankind. I have been with Vodafone for 10 days now and they "successfully" ported my number over from O2 (biggest mistake of my life). However, due to major systems issue that Vodafone are having (I've been told this by numerous Vodafone personnel), they have not assigned my number to my account and therefore I cannot get data on my phone AND they are refusing to give me my PAC code which is against OFCOM regulations which states that a PAC code needs to be generated within 48 hours (I confirmed this on the phone with OFCOM today who actually said that they need to generate the PAC code whilst they're on the phone with you within 30 seconds).

I have been speaking to their "Special" customer service team which is run under Jeroen Hoencamp's office, however to be honest they are completely useless. I have been dealing with a gentleman called Mr G Turnbull (I don't want to spell his whole name out as I'm not sure what authority these people are given and don't want to blame anyone personally) and all he ever tells me is that he's emailed the porting team and he's waiting to hear back from them. He said there's no way to contact the porting other than by email (ironic).

The funniest thing about all of this is that Jeroen said that he recognised that Vodafone has poor customer service in May and that he has implemented procedures to improve this service, however does the great Dutch warrior know that his special customer service team cannot call the porting department to resolve the most basic of issues ?

I have been on the phone with Vodafone for more than 50 hours, I have also sent them a small claims court summons (served on Tuesday). I also intend to serve Jeroen with a summons so perhaps he can listen to customers like he said he would in his ridiculous speech and on the vodafone web site where he says he will read comments that customers post (which he doesn't)

PeterOHanrahanrahan

Reps, would appreciate a response to #11326953, thanks.

MrSaracen

FAO Lee (Vodafone rep) # 11327886

I would very much appreciate if you could look at cancelling my contract where others have failed. Thank you.

Flatulent_Hamster

Bought two VF branded N890 phones, the Turbo Smart 4. My dad had the previous model and I thought it was pretty decent. Bought two together, one for me, one for my other half. Both bought sim free. At the same, paid for both of them to be network unlocked.


After a week and a half of utterly moronic emails from the NUC team asking me to give them my Vodafone number, and me telling them I didn't have one, I eventually got the two codes I needed. Well, sort of. One code worked, one didn't


I email them again to get a new, working unlock code. They reply to me with the same unlock code. A few more emails and few days later, I got completely fed up and emailed the CEO. Hurrah, an almost instant response. Apologies, they'll look into the complaint, and pass the original request to the appropriate people. Who replied with "please give me your Vodafone number"


Very long story short (exchange of over 40 emails since 13 August, two personal visits to the original shop and one "experience" with the on line assistant) they have stopped communicating. The period of five days promised by the CEO's assistant has come and gone, I still don't have a replacement NUC code. No one now seems to be responding at all. I am beginning to miss the moronic "give me your Vodafone number" responses. At least it gave me something to get angry about and shout at the screen.


Is there anyone out there who has any suggestions? All I want is my other half's phone to be able to phone, text etc. You know, use it for what it is. That and the fact that I've paid over the odds to get it unlocked, compared to a local shop who do these things for a good bit cheaper.


Thanks in advance.


FH

mobilejunkie

Read the thread to get your answer - it's on most pages - even this one - whoch would have been a lot faster than typing that. Going the CEO route was a mistake and may complicate any help the only people who care at Vodafone can provide.

MissyKay

Dear Lee (Vodafone Representative)

I have noticed some discrepancies on my bill this month please could you look into this and advise further.

I have raised a query on the link you have put on here the reference number for this is WRT135[#11330666].

Thanks

Kanta