Vodafone complaints

Aye_Up

Up until the last month I had been a happy Vodafone customer for 4 years. The option to end my contract because of the out of allowance costs rising, I had my numbers ready to port to iD mobile for a cheaper monthly price. Someone kindly in the Vodafone retention team offered me a good deal to stay, what later became incorrect and had to be processed again. Waiting on a delivery for 3 weeks, losing 5 days graft in the mean time has already had a hit on my wallet. I am not tight, I pay more because I want more, in every respect Vodafone has failed. I go into store to have VEA discount applied and turns out its only been applied to one and not both lines I have. Its been a calamitous trainwreck of epic proportions. The amount of times I have spoke to advisors over the phone and through live chat I'm at pains to count. Promised bill credit, failure to process a return of a device in June, yet only returned as a credit to my account last week.

I try not to be a difficult customer, I try not to have high standards, I am fair and reasonable. The journey I have had has tested that for me.

One and for all can I please have my account sorted!!!

#11093345 is the number returned from the WRT inbox

shelb

Hi
I have had nothing but problems with Vodafone since I upgraded in June. My self and my husband upgraded with the same person on the same day (same call) same deal. My husbands phone arrived a couple of days later mine didn't. I called to say it hadn't arrived to be told the order hadn't gone through properly even though I ordered mine first. Was re ordered and arrived the next day. We were meant to have a 20 % discount on our accounts as I said this is what I want this is what we want to pay. Was asked if I knew anyone who worked for NHS or several other companies to we we did so he said the easiest was to get that price is employee discount. JuSt 1 quick email is all it takes. We did what was asked , husbands discount sorted mine not!! Bill comes in I am also charged for my handset which was agreed as free (same as husbands). Some time later lots of lies still not sorted. Now being told as gone over 30 days can't have discount. I keep being refused to speak to a manager I've asked for escalation on the matter guess what nothing. Just can't seem to get anywhere passed back and forth lots of promises that it's sorted never is. Help :mad:

mobilejunkie

Follow the instructions on the main, mammoth Vodafone Complaints thread to contact the Web Relations Team. As you've discovered, all else is a waste of time.

Vodafone

Hi all,

eagle - I've got your latest email and I'll get back to you as soon as I can.

Tyler Durden UK & piscass - Once I have further news regarding your queries, I'll let you know.

Mudplugger & shelb - If you still need help with your accounts, email me via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I’ll check I've received it.

Aye Up - I've found your email and I'll get back to you as soon as possible.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Lara

Lee - VF Rep

Hi Lee
I can't log onto my online account. i tried on Sunday and in the end after getting repeated new passwords I managed to get logged on. Today my bill is available to read. Hmmm can't get into my account once again. Password has no mistakes in it. After 12 requests for passwords and each one completed I still couldn't log on. Phoned 191 got two passwords via text message. Still can't get logged on. This is happening every single time. I've even gone on to VF via Twitter. It's just getting ridiculous now. It isn't something new, it happens every single time I try to log in. Any chance you can look into this for me please? Thanks. I can email you my details if you give me the right email addy to send to. Many thanks.

PS I have tried sending you an email with WRT135 on but it says I'm not allowed access.

mobilejunkie

You can't send him a message on here. You have to copy and padte the link on his profile to go to the right place on their site and send it on there, with the yeading WRT135- MSE.

Vodafone

Hi Lara,

I've tested the Contact us form just now and it's working fine.

If you come across the same issue when trying to access it again, email me with a contact number only at eforum.web@help.vodafone.co.uk and quote WRT135 - MSE in the subject line.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Lara

Vodafone_company_representative wrote: »

Hi Lara,

I've tested the Contact us form just now and it's working fine.

If you come across the same issue when trying to access it again, email me with a contact number only at eforum.web@help.vodafone.co.uk and quote WRT135 - MSE in the subject line.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Thanks Lee. I did exactly that. I've seen you tell so many people what to do but it didn't work for me. Still can't access my account. Spoken via Live Chat, Twitter and 191. I think I can update from now so I'll be checking other phone companies. Despite vintage years with VF, having to use the "forgotten password" every single time I want to go and check my bill when I receive an email saying it's ready is beyond a joke.

Lara

mobilejunkie wrote: »

You can't send him a message on here. You have to copy and padte the link on his profile to go to the right place on their site and send it on there, with the yeading WRT135- MSE.

Yes I know that. It didn't allow me to if you read my message thoroughly.

mobilejunkie

I did. You didn't make it clear where you sent the email from.