Vodafone complaints

Silk

maxheadroom wrote: »

Was surprised when a sim arrive this morning (dispatched sunday) and email confirming dd had been set up, so pop the sim in 'invalid sim' try another phone, same thing so try online - onlince account not working, so try phoning but cant get through automated messages as dont have a phone number - had no welcome email yet.
Beginning to regret choice now

Are the phones you are trying it in unlocked ?

maxheadroom

nope all unlocked , have been trying a selection of payg sims to work out which network and they all worked fine, and there is no number on the packaging or the two accompanying bits of A4 dispatch notes which just have web order number, and picking reference.

Incidentaly the web order number when you enter into their online tracker comes back as invalid.

Problem is i cannot even talk to anyone to find out whats going on, thats poor customer service

Silk

maxheadroom wrote: »

Incidentaly the web order number when you enter into their online tracker comes back as invalid.

Problem is i cannot even talk to anyone to find out whats going on, thats poor customer service

Sounds like you probably failed the credit check after it was sent out, but you will need to contact them.


Sadly poor CS is the norm for them I'm afraid.

ASM1962

FAO Lee (Vodafone rep)


#11240174


Thanks

amandanectar

Well after leaving vodafraud for 18 months, numerous hassles and bills that were appearing from nowhere, I thought I'd finally got through to them after talking to my MP and threatening them with solicitors and even watchdog and ofcom.
Everything went quiet, but my credit rating was trashed by them for the first time in 30 years of excellent credit history.
Unfortunately, looks like the final payment of over £300 which I disputed was given to a debt recovery agency back in July. I've resigned myself to the fact that vodafone now own my soul and there is very little I can do to get rid of this blight on my life! NEVER EVER GO WITH VODAFONE, BUYER BEWARE, ITLL COST YOU A SMALL KINGDOM TO GET FREE OF THESE ROBBING b$%%$

Silk

amandanectar wrote: »

Well after leaving vodafraud for 18 months, numerous hassles and bills that were appearing from nowhere, I thought I'd finally got through to them after talking to my MP and threatening them with solicitors and even watchdog and ofcom.

You should have contacted the rep as he suggested at the time instead of wasting your time with BBC and MP's etc

114894dk

They are a shower of !!!!! and I wouldn't recommend anyone use vodafone - awful service and worse customer service - fobbed off at every step

Jsm38

I would like to know what happened with the Ombudsman - my experience they are as bad as Vodafone!

maxheadroom

Well so far totaly shambolic, so far i have a bill, potentially two phone numbers, two non working sims, after multiple ressurance all would be sorted n 24hrs, the first on tuesday.

Jochem

Anyone but Vodafone..........a desperate customer

After serious fraud through my Vodafone account (illegal phone diverts) which also lead to a breach of my TSB account I was given access to the Serious fraud department phone number. When you call them you are more than 25 min on hold (3 x) and when somebody answers you suddenly speak to the Billing & charges department who kindly put you back in the queu of normal customer care.........unbelievable! I did an official Freedom of Information Request to gather the info and notes held on my account. So I can determine how the fraud could have happened. This requires filling in a dedicated form from Vodafone to request acces to your personal info, accompanied with a copy of your identity and a postal order for £10,-
I filed the form and posted it to them on the 10/6/15 by recorded delivery. They need to reply within 40 calendar days........this is now 70 days ago.
And call after call is full of denial and incompetence. As this concerns fraud of more than £15.000,- and happened to numerous customers who had a Vodafone mobile phone in combo with a Lloyds or TSB account I'm truly amazed they they take such an approach as it is now clear that the breach of security seems to be internal or with one of their partners. Where I was looking for an adult and intelligent way of trying to solve this they leave me now no other way than to visit the solicitors and hold them to account.