Vodafone complaints

mobilejunkie

Sounds to me like they've done a fantastic job once, yet you feel the need to post regret. I'd at least give them a day or so before I jumped on the bandwaggon. As for the phone number, that is usually on the pacaging and/or any paperwork that comes with it.

Silk

maxheadroom wrote: »

Was surprised when a sim arrive this morning (dispatched sunday) and email confirming dd had been set up, so pop the sim in 'invalid sim' try another phone, same thing so try online - onlince account not working, so try phoning but cant get through automated messages as dont have a phone number - had no welcome email yet.
Beginning to regret choice now

Are the phones you are trying it in unlocked ?

maxheadroom

nope all unlocked , have been trying a selection of payg sims to work out which network and they all worked fine, and there is no number on the packaging or the two accompanying bits of A4 dispatch notes which just have web order number, and picking reference.

Incidentaly the web order number when you enter into their online tracker comes back as invalid.

Problem is i cannot even talk to anyone to find out whats going on, thats poor customer service

Silk

maxheadroom wrote: »

Incidentaly the web order number when you enter into their online tracker comes back as invalid.

Problem is i cannot even talk to anyone to find out whats going on, thats poor customer service

Sounds like you probably failed the credit check after it was sent out, but you will need to contact them.


Sadly poor CS is the norm for them I'm afraid.

ASM1962

FAO Lee (Vodafone rep)


#11240174


Thanks

amandanectar

Well after leaving vodafraud for 18 months, numerous hassles and bills that were appearing from nowhere, I thought I'd finally got through to them after talking to my MP and threatening them with solicitors and even watchdog and ofcom.
Everything went quiet, but my credit rating was trashed by them for the first time in 30 years of excellent credit history.
Unfortunately, looks like the final payment of over £300 which I disputed was given to a debt recovery agency back in July. I've resigned myself to the fact that vodafone now own my soul and there is very little I can do to get rid of this blight on my life! NEVER EVER GO WITH VODAFONE, BUYER BEWARE, ITLL COST YOU A SMALL KINGDOM TO GET FREE OF THESE ROBBING b$%%$

Silk

amandanectar wrote: »

Well after leaving vodafraud for 18 months, numerous hassles and bills that were appearing from nowhere, I thought I'd finally got through to them after talking to my MP and threatening them with solicitors and even watchdog and ofcom.

You should have contacted the rep as he suggested at the time instead of wasting your time with BBC and MP's etc

114894dk

They are a shower of !!!!! and I wouldn't recommend anyone use vodafone - awful service and worse customer service - fobbed off at every step

Jsm38

I would like to know what happened with the Ombudsman - my experience they are as bad as Vodafone!

maxheadroom

Well so far totaly shambolic, so far i have a bill, potentially two phone numbers, two non working sims, after multiple ressurance all would be sorted n 24hrs, the first on tuesday.