Vodafone complaints

Silk

Rainbow15 wrote: »

I was told my new tariff for the upgrade wouldn't actually start until I activate my SIM in the new phone though? The 29th July is when the contract for the phone I currently have was supposed to end, so if I don't cancel it before then I will still be paying for that phone on top of the tariff, is what I meant. I didn't realise I had the terminology wrong.

I assume you have taken an early upgrade which starts from 29th June whether you put the sim in the new phone or not.
You could for example not put the sim in the new phone and sell it.....you would still be in contract for the next 24 months

Rainbow15

Silk wrote: »

I assume you have taken an early upgrade which starts from 29th June whether you put the sim in the new phone or not.
You could for example not put the sim in the new phone and sell it.....you would still be in contract for the next 24 months

I'm sure I was told on the phone by Vodafone that the new tariff would start as soon as I activated the new SIM. I've just checked on MyVodafone, and on the 'current usage' page it's still showing as my old usage, which was 600 minutes, unlimited texts & 500MB data, not the usage I had been offered in the upgrade.


The problem is though, that I haven't received the new phone almost a fortnight after upgrading despite being promised that I would have it the next day, and I am now seriously considering cancelling my contract with Vodafone and looking elsewhere by the end of the month if this can't be resolved.

Silk

Rainbow15 wrote: »

I'm sure I was told on the phone by Vodafone that the new tariff would start as soon as I activated the new SIM. I've just checked on MyVodafone, and on the 'current usage' page it's still showing as my old usage, which was 600 minutes, unlimited texts & 500MB data, not the usage I had been offered if I upgraded.

The existing plan will be there till the 29th July but the new plan has already started which runs for 25 months which is the 24 months plus the 1 month early tagged on

Vodafone

Hi terriandaaron and Rainbow15,

If you still need help with your accounts, email me with your details via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Rainbow15

Hi Lee,


I have filled in the form, and received the reference number 10861108 by email. I did not quote "MSE Forum" exactly but I have thanked you for your reply on the forum at the end of my query. If you require any extra details then please let me know, or refer to my original post on the forum - there was only limited space in the question box.

MJwalsh

Hoping someone can help. I agreed a new phone contract with new phone on 29/06/2015. It was for a iPhone 5s at £15.60. Great deal and was offered a choice of colours. I chose silver and it arrived on 1st July.
When it arrived, I did not realise the front of the phone was white and asked if I could exchange it for a space grey one instead. I was told this would be no problem and here my 2 weeks of hell began....
Since then,I have phoned sometimes up to 10 times per day and still the matter has not been resolved. I have had various other issues along the way, like not being on the right tariff.
I put in a complaint over a week ago and was contacted by someone who told me she would sort it. She seemed to get the tariff sorted but kept telling me the order was "on hold". Now she too has stopped contacting me. I rang a few days ago to say that my 14 day cooling off period would be over soon and another woman told me, it was their error and they would not enforce this,
I have rung again this morning to be told that it I exchange the phone for a different colour then my tariff will increase to £40 a month and my cooling off period has expired...unbelievable!
I am now lost with where to take this. I cannot bear to ring again and listen to either "Geronimo", be put on hold, cut off or fobbed off.
I believe Vodafone have been purposefully deceitful and wish to complain higher..
Where do I go now? Ombudsman?
Thanks in anticipation.

mobilejunkie

Follow the advice repeatedly given on this thread - and, in fact, on this page post 3405).

MJwalsh

Thank you.
Have tried to submit the form twice but it just arrives at a page telling me the page cannot be displayed so I am unsure if my form has arrived or not.
Anyone else have the same problem.
They clearly do not want anyone to complain.

MJwalsh

Apologies... it seems it did go through 3 times!
The numbers are
#10864044
#10864071
#10864164
sorry again

mobilejunkie

If the Web Relations Team at Vodafone can't help, no-one else there will.