Vodafone complaints

Leon_W

I've no idea Silk what they're sending as nobody has told me and Vodaphone don't send you the actual details of your order, just an order number. The package just arrives. Now, wouldn't it be a good idea if that little problem could be rectified !


I actually have 4 SIMS ! For some godforsaken reason, enclosed with one of the phones were two nano sims. The Sony M2 does not take nano sims. What's that all about ?


As for my Orange numbers. Can you imagine the chaos if I'd tried porting them at the same time ! Lord above.


Anyway, Phil is now about 45 minutes away so we'll soon find out.

Leon_W

Quelle surprise !


Phil has delivered ANOTHER phone ! (I am so on first name terms with the DPD man now)


Wonder if it works though ? Would be nice (and a step forward) if it did.


Will let you know !

Leon_W

IT WORKS !


It's probably registered to someone else's account though so check your bills out there.


So, three phones, one working. Now what do I do ? I still need to get the other one working and send one back but which ? Please don't say contact Timbucktoo call centre. Think I might just wait for Vodaphone to call ME instead when and if they realise they are a Sony M2 down. Keep your eyes peeled on EBAY !

razar

Hi all, I've recently moved to Vodaphone from Orange!
Big mistake! I realise this now after reading all the messages on here.
I've not had a phone signal for over a week now and I don't have a landline, so trying to contact Vodaphone is a joke!
Why don't they offer an email address?
I've successfully got through to live chat twice but I suspect this is just someone having a laugh at our expense.
I have found an email address for the CEO (jeroen.hoencamp@vodaphone.com) can anyone confirm if this is correct as I've now sent 2 emails but not had a reply!
Cheers
Ray.

Leon_W

You poor man Ray. My sincerest condolences for the mistake you have just made.


I've started to collect Timbucktoo Merry-Go-Round Live Chat isms to while away the odd half a day while your on hold.


I enjoyed this one from yesterday......


Leon: Can you activate a SIM ?

Michelle: Hello Leon, I certainly understand that you wish to activate a SIM and please be assured, I ensure that I will do all the needful for you and help you with that.




Why fanny around with all that nonsense wasting more time ? You can either activate a sim or not so a yes or no would have sufficed. And if her real name was Michelle then I'll be a monkeys uncle. In the end it did indeed turn out that she couldn't activate a sim. Nor could the next 4 people. They then phoned me (very nice) but cut me off instantly. Back to good old square one as they say. And so it goes on.

mobilejunkie

Hey, don't knock that. You're honoured - a call back! Cutting you off is a mere inconvenience!

They probably thought you were someone important and then (immediately) realised that you were just a customer.

ekimonitsuri

Leon - Keep the spare phone. It will come in handy when you need to put it on the bay in order to recoup the £100's that will end up being stolen from your bank account in due course..

VODAFONE SYSTEMATICALLY STEAL MONEY FROM THEIR CUSTOMERS!

Get out now while you still can, if they question why just say you have a strict policy of not dealing with organised criminals.

Penny-less_2

Well trying to upgrade with Vodafone/Onecom is a joke. Been with Vodafone nearly 20 years and upgrade last time was Galaxy S3. Upgrade time is here again and all we have been offered is a downgrade. Was expecting an offer of a newer Galaxy model. Was actually offered a 'sim only' deal and £150.00 TOWARDS a newer model. They want £37.50 pm for this 'deal'. Vodafone website offers much better deals to their new customers. Loyalty stands for nothing. Much better deals out there so we are voting with our feet.
Penny :mad:

boysim34

Please do not join Vodafone ( changing direct deibt dates )

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They are allowed to , cause it's written in the contract. this must be the only company i know that changes direct debit dates every month. my partner and myself joined back in september and DID NOT KNOW that these dates would change, we took it for granted that the direct debit would stay at the same date, not so. the direct debit guarantee says "If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. Not vodafone from the date of your bill you have 7 days. this was not a problem when we joined we thought we knew what date the direct debit was being taken so no problems. When you are on a budget and have to rely on certain dates this is no good to us, i just wish i new this when we took the contact out. So what do i say about vodafone, customer service 0, try to get in touch with someone 0, not explaing contects 10, would it recomed them to anyone , A BIG FAT ZERO

boysim34

try this link for complaints


https://vha.secure.force.com/FormContactUs


or better still
Vodafone site itself


http://campaigns.vodafone.co.uk/complaints/