Vodafone complaints

Vodafone

Hi visidigi,

I've got your email and will get back to you as soon as possible.

Tea spiller - The eForum is manned seven days a week. Any posts which need a reply from the team are usually dealt with within 24-48 hours.

It's a shame that you didn't get the response you wanted on the eForum and that you've chosen to leave us.

Kind regards,

Lee

Social Media Comms

Vodafone UK

visidigi

I just want to say three things.

1) I am a complete idiot for what I did when entering details on a contract purchase.
2) Lee you are plain awesome - a real credit to your employer, they all have issues and you are quite frankly a diamond in the rough of thankless customer services on uk mobile networks.
3) Remember, people write complaints and rarely compliment, I am not (yet) a vodafone customer, but I could not be more impressed with the way I have been treated by them.

Awesome. Glad I could provide genuine praise for genuine customer experience.

Vodafone

Hi visidigi,

Thanks for the great feedback, it's really appreciated.

Kind regards,

Lee

Social Media Comms

Vodafone UK

SwanV

Lee I have used your link to the contact form and quoted the reference number as told in your profile- in the subject heading.
I have two reference numbers, both for complaints I have regarding my wifes poor treatment by Vodafone for over 14 months now and ended up with her in tears last night when a manager called "Paul" on live chat spoke to her and treated her in a disgusting manner. I am my wifes carer as she is both disabled and mentally ill, so I wish to complain high up to get this resolved. She wants to leave Vodafone after last night, whereas before that she was willing to stay if the other issues were resolved- now she has no interest in staying and also wants disciplinary action taken in some form against the manager "Paul" (she saved the chat transcipts and I know vodafone record calls and emails so all of our efforts to resolve all our issues over the last year is accessible if needed at all. We have called over 300 times to resolve things but to no avail. No help and poor treatment by vodafone customer service/care reps. Reading the other posters issues on this forum I see its been a common issue with many, many customers. After being loyal vodafone customers all our lives, even introducing it to family and friends, this is such a let down. Please contact us to discuss our complaints so action can be taken further. Thanks, Michael

ref # 7642606
ref # 7643604

shell820810

I have a question on the allowance renewal/billing cycle:

My billing cycle is 25June - 24 July, 25 July - 24 August.

I had a hefty bill last month, for extra call charges in period 25 June to 24 July.

This bill included charges on 24 July.

I have just looked at my current unbilled charges, and there are more charges relating to 24 July, which they will bill me next month.

Surely if they issued my bill for 25 June - 24 July, any calls that were not included in this, even if they were on 24 July, should fall into the next months minutes allowance?

Have wasted half an hour trying to explain my issue to them, and they say i have to wait til the august bill is issued, and waste more time trying to explain again!?

visidigi

shell820810 wrote: »

I have a question on the allowance renewal/billing cycle:

My billing cycle is 25June - 24 July, 25 July - 24 August.

I had a hefty bill last month, for extra call charges in period 25 June to 24 July.

This bill included charges on 24 July.

I have just looked at my current unbilled charges, and there are more charges relating to 24 July, which they will bill me next month.

Surely if they issued my bill for 25 June - 24 July, any calls that were not included in this, even if they were on 24 July, should fall into the next months minutes allowance?

Have wasted half an hour trying to explain my issue to them, and they say i have to wait til the august bill is issued, and waste more time trying to explain again!?

Were these charges related to calls made while abroad? Calls made abroad cant take a while to bill, so there will be older calls appearing even if not inline with bill date.

shell820810

visidigi wrote: »

Were these charges related to calls made while abroad? Calls made abroad cant take a while to bill, so there will be older calls appearing even if not inline with bill date.

No, just normal UK call allowance. Some of them made within an hour of ones I have been charged for in last bill.

cklass

Hi Lee,

I sent you an email yesterday (ref: #7642078). I am hoping you will be in touch soon because my number has been completely inactive for over a week now, which means not only am I missing important calls, but I will have no way of knowing who has been trying to reach me even if Vodafone eventually manages to fix the problem as there's no voicemail function.

After the awful service I have received this last week, I intend to leave Vodafone, but I have been told that a PAC code cannot be generated until this issue has been fixed. Ironic that Vodafone's incompetence is both the reason why I want to leave and why I cannot currently leave.

Thank you in advance for your assistance.

SwanV

still no response from Vodafone

cklass

It's very unlikely Lee works over the weekend.