Vodafone complaints

Hannah9

Vodafone banned me from eforum for giving consumer advice.
Also shaming them from denying discounts to NHS staff for Vodafone staff misinforming customer discount would be applied automatically.

Obviously these discount never get applied & when customers seek answers they are told to chew bricks.

wing.nut007

Come on Vodafone do I get a response I've heard nothing what the hell are you doing apart from really trying your best to annoy me and making your approach to customer services an absolute laughing stock.

Hey anyone thinking of joining Vodafone don't they are a joke they can't even follow through on an agreed set of actions.

Pink1976

Hi,

Been in contact with Vodafone now since April 2014 re a billing issue!
Tried to sort it out over the phone and via Live Chat, no help what so ever, I wish I had not upgraded with them and left when I had the chance.

Any advise would be helpful.

Tea_spiller

Pink1976 wrote: »

Hi,

Been in contact with Vodafone now since April 2014 re a billing issue!
Tried to sort it out over the phone and via Live Chat, no help what so ever, I wish I had not upgraded with them and left when I had the chance.

Any advise would be helpful.

I would see what the reps here can do to assist otherwise a stern email to CEO Jeroen Hoencamp will flag complaint as high level.

Shopper12345

I left Vodafone in March 2014. 4 months later I am still receiving marketing texts from Vodafone. I have contacted customer services 9 times so far. They have not resolved my issue. Customer services at Vodafone fail at every level.

Anyone else still receiving marketing texts from Vodafone after they leave?

Vodafone

Hi all,

Apologies for the delay with replying to your posts.

Libbysmummy, Pink1976 and Shopper12345,

So I can help you further with your concerns, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Deano72,

I've replied to you here.

Tea spiller,

I'm sorry that you're not happy with the replies you received on the eForum from our Community Champions.

If you'd like me to take a closer look at things, please email me via the contact details provided above.

Wing.nut007,

I did call you on Monday and left a message to say that I'd try to reach you today.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Shopper12345

1. Do not bother with the live chat or telephone lines. These people do nothing and know nothing.
2. Use Twitter. Tweet @VodafoneUKhelp.
3. Use the e-Forum online form at this link
forum.vodafone.co.uk/t5/Contact-Us/Contact-Us/td-p/1497344
Make sure you put WRT165 in the subject
4. If you do not get a satisfactory response after 8 weeks contact the Communications Ombudsman.
5. Put your complaint in writing and send to the address below. The Communications Ombudsman require that you put you complaint in writing and give Vodafone a set time to reply.

Vodafone Customer Services
Vodafone House, The Connection
Newbury, Berkshire RG14 2FN

6. Vodafone do not want bad publicity so contact consumer advice sites and forums to publicise how truly awful they are.

mobilejunkie

Actually CISAS accept an email complaint. Why waste postage on the likes of Vodafone?

Lee9027

I'm getting marketing calls from Vodafone every day at the moment, sometimes twice a day. Contacting them to opt out of marketing calls doesn't seem to make a difference. I've been a Vodafone customer for many years but not putting up with this any more and going to move my contract elsewhere asap.

Pretty stupid marketing strategy that drives your own customers away by bombarding them with spam calls.

Vodafone

Hi Shopper12346,

If you still need help, please email me via the contact details provided in post 2568 above.

Lee9027 - So I can help you further, email me via the same details.

Kind regards,

Lee

Social Media Comms

Vodafone UK