Vodafone complaints

Fl1ghtR1sk

mobilejunkie wrote: »

After 8 weeks if they haven't responded. I did that about Orange and Orange immediately accepted my claim in full, having totally ignored me for that period. It's CISAS though, not OFCOM.

Thank you - it has been over 8 weeks since I first emailed the corporate team but as a courtesy I will give them 8 weeks since my first letter so they have a few more days.

stuartroberts

I have a case ongoing at the moment following a complaint i made online after receiving no satisfaction since i notified them about my issue in May 2013.


Basically i ported from Orange to vodafone and there appears to have been a problem porting my voicemail.

I must have called them 10 times in 5 months to report my issue.


I must repeat i have had zero access to voice mail since I ported from orange in May.

I have told vodafone repeatedly about my problem and been messed about since.

A couple of weeks ago i called to report it again, it would seem that i now have another issue following this call, I can only make calls and calls outbound and now have no incoming calls or voice mail.

I reported this via complaint ref #4892947, and to their credit vodafone have responded but only after i followed pointless procedures again. New sim card )wait 24 hrs), other tests, again wait 24 hrs.


Friday i receive a call explaining my case is being escalated to the top tech team ( shouldn't this have been done on Tuesday?.

I receive a call from a guy half an hour ago explaining its orange's fault and we have to wait for files from orange to be completed properly.


So nearly a week with a phone that's useless, and when people call be they get 'Number unobtainable' which looks doesn't look good.


So far they have not offered any form of compensation and refuse to discuss until the problem is resolved, surely no charges until its fixed and then a good offer of compensation would be good.

Although yes i have been kept updated ( vaguely) , speaking to someone based in the Uk would be better, along with a phone that works.

It is very embarrassing when people call me and my lines dead.

MissyKay

Vodafone customer services staff totally useless phoned them yesterday as my phone switched off 3 times within 30mins their system was down so basically i cant do anything and no call back and basically not bothered if your phone not working all he said was need to do software update which seems to be their answer to any problem you have then stated i would have to send my handset for repair so i have no BBM for week they come back telling me they cant fix it give me refurbished model which is dudd phone again so spend all my time on phone to try and get the phone they given to me to work by which time it will be Feb 2014 and i will be leaving Vodafone after all that anyways so what it the point really (

Black_tourer

I posted back no.2210, and was replied to by a vodafone rep saying to email quoting mse and to be fair I thought I was getting somewhere.
However, after emailing on Friday evening ( after a two hour unsuccessful attempt to speak to someone on vodafone live chat ) I received a reply today saying it was an insurance matter, and not even mentioning the compensation I was offered.
Appalling response from Sukhi, can the vodafone expert on here assist to get any customer service at all??

forbetter

Following the financial debacle of 2008, taxpayers and angry customers alike were promised better regulations which will ban unfair practices, more transparency and especially more accountability concerning the appalling behaviour of some ill-intentioned Corporates.
Forward 5 years, and the same ill-intentioned Corporates are still misbehaving using very intricate and insiduous means to cheat customers and get away with total impunity. It gets very serious indeed when major media, including the BBC, report on the failure of the regulators to enforce lawful trade practices and restore customers confidence. Energy, telecom and financial regulators just to name a few are not doing enough to avoid another collapse and consequential social and civil disorder.
Referring back to Vodafone, it took me 2 days, an unnecessary and unsuccessful visit to the store and numerous telephone calls to obtain my Pac Code and cancel my mobile phone subscription. Indeed, when I decided to take Vodafone to court and started to record all conversations with the legal necessary Data Protection disclosures, I managed to have my subscription cancelled.
I DEMAND that Vodafone adds a functionality to all customers' online accounts so that once a customer is logged in, they would be able to cancel the subscription and obtain a PAC code.
Not doing so would confirm the unethical and fraudulent behaviour of Vodafone to make it very difficult for busy people to cancel their subscription when they want to.
Regulators should make sure that all Telecom providers provide this option to all their customers. NO excuses.

Vodafone

Hi all,

Thanks for your posts over the last few days.

Fl1ghtR1sk,

Further to my email yesterday, I've chased your case up again this morning and will come back to you as soon as I can.

stuartroberts,

I'm sorry to read about your experience.

From the reference you've quoted I believe that your case is being handled by our Customer Relations department. As such, I'm sure they'll get things resolved as quickly as possible.

MissKay,

Thanks for making me aware of your concerns.

If you'd like me to take a closer look at things could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Black tourer,

Thanks for returning to the thread, I'm sorry to see that you were unhappy with the reply from my colleague.

So I can follow this up could you confirm your email reference number from our automated reply?

forbetter,

I'm sorry to read of your dissatisfaction with the level of service you've received recently.

In regard to requesting a Port Authorisation Code (PAC) I can confirm that our current processes comply with our regulatory requirements.

Kind regards,

Lee

Web Relations

Vodafone UK

stuartroberts

It is a complete joke to me . Still no change now and i am getting really fed up. No update today. I would prefer to have a point of contact in the uk. At the moment i await your call. Surley a uk contact isnt too much to ask

redbull08

sorted at last

forbetter

forbetter

Dear Lee (vodafone company rep),
Thank you for your response.
It's too easy to dismiss your customers' complaints sitting behind a desk in your office and reminding everyone that and I quote "In regard to requesting a Port Authorisation Codes (PAC) I can confirm that our current processes comply with our regulatory requirements." Unfortunately for vodafone, I am not the only customer who thinks and knows otherwise. If you need proof just google vodafone pac problems, vodafone pac complaints, vodafone problems... and you'll find many customers who concur with my comments. Besides if you paid more attention to the content of my message and I quote "the same ill-intentioned Corporates are still misbehaving using very intricate and insiduous means to cheat customers and get away with total impunity", you'll notice the choice of adjectives used to describe your means to cheat customers which are self explanatory unless you're either incompetent or not literate enough to understand the gist of the sentence.
As for the regulators, the general public has given up on them years ago. However, thanks to forums and social networks, today the public is empowered to share real stats and experiences. It will take a few more years I admit, but the ill-intentioned Corporates will have no place to cheat any longer. Well done Martin of MSE forum!!!

Black_tourer

Dear lee, thank you for call yesterday, although I couldn't hear everything because of my signal. You seemed quite genuine and I felt I was talking to someone who could get things resolved. My email reference is 4927847. Although it was pasted from my post here, so if you have read that...
Hopefully you can assist..