Warning - Brew It Yourself (aka The Online Shopping Co)

remeeuk

Beamer525 wrote: »

Wow that is impressive to order on a Sunday and delivered on a Monday, lol. I have used Brewuk many times now over the past 8 months, great site and helpful staff.

Sorry Friday Lunchtime, weekend flew by!!!! lol

onlyone12selection

to be fair I guess most sites provide a worthwhile service, these people are just not very good at it.
some products are just better bought offline, I always use my local hbs cos I want him there when I have probs !!!:j

Essex_Lad1981

onlyone12selection wrote: »

to be fair I guess most sites provide a worthwhile service, these people are just not very good at it.
some products are just better bought offline, I always use my local hbs cos I want him there when I have probs !!!:j

Very true but thats not always an option if you do not have a local shop.

onlyone12selection

of course not ! I'm just Lucky !!!

Moley1958

walp wrote: »

PS: OK, so the bad reviews are back up on TP (with new ones rolling in), but why on earth is their rating still 8/10???? You couldn't make it up!

Unfortunately, it seems that this company may have been able to manipulate their Trustpilot score by only giving validation codes to customers who had received their orders promptly, and would therefore leave mainly 5-star ratings.

I think it's safe to assume 5 stars is 10/10 and one star is 2/10.

If you get one mark of 10/10 and one mark of 2/10 that's a total of 12/20 and an average of 6/10, or three stars.

If they have received 400 five-star reviews, then it's going to need significantly more one-star reviews to bring the average down.

However, the overall tone of recent reviews is giving a fairly one-sided impression to anyone who finds the messages, and I'm sure I saw the average at 8.7 just a few weeks ago, so it is already being dented.

I will stress again that I have no personal grievance here, have never dealt with this company and am merely rubber-necking, but I can do sums so I hope my explanation helps.

Velleity

Trustpilot is open again for reviews if you're armed with an order number. I've managed to post an update on mine (Predictably, my refund has failed to materialise)

Get on quickly before they stop it again.

Vin

Essex_Lad1981

Whatever David Welch is smoking I want some! Cracking TrustPilot review from him:

“SIMPLY THE BEST
verry very good service.ordered late tuesday evening recieved thursday morning at 11-30 am. every thing was present and correct, recieved emails telling you package was on its way. then a follow up email after it arrived. wish everything was this smooth.will defently re order from them again.”

Nearly feel of my chair reading that

Mr.Everready

Aye, seems funny considering they no longer have TP plastered on their front page that people go out of their way to find somewhere to post a glowing review.

Mr.Everready

Just had a look on TP, that review was put up a few weeks ago in the middle of everything kicking off.

Did anyone else ever get a call from TP ?

Essex_Lad1981

Maybe post a message on their forum asking where their Twitter account has gone #Naughty