Currys & PC World don't want my custom

moneysavingmumof2_2

Try jade technology (www. jadetechnology dot co dot uk!) based in Warwick.

My husband is the manager, when you call Dan just mention MSE and he will give you 5% off anything.

Company are highly related, read any reviews on PriceRunner They deliver all round the country too!

:money:

caz2703

dfh wrote: »

Oh yes- the member of staff should have ignored the other customer and rushed to the OP. Cater to the prima donna.

Seriously what on earth is your problem? I didn't know the guy was with a customer and would have been quite happy to wait for someone who was free not that I feel the need to justify myself to you of all people.

I don't care for your opinion and this thread has been very pleasant today until you came back. It's trolls like you that make this forum so uncivilised and put people off posting for fear of some childish comment. I'm sure you'll be back to make more disparaging comments against me, my personality or anything else you can think of or if not on this thread, another to your liking but unfortunately for you I won't be reading them thanks to the modern miracle that is the 'ignore list' :T

Personally I'm done with catering to dfh who clearly has nothing better to do. I should also point out that upping your post count by replying multiple times with one liners is a tad pathetic. If you don't like me ignore this thread and leave the rest of us alone to have a sensible conversation.

Apart from that happy New Year everyone and here's to a ban stick getting dusted down especially for dfh. :beer:

vyle

caz2703 wrote: »

I walked up to a Currys employee (uniform and all) unsure if he was with a customer or on his way elsewhere. Before I got beyond "excuse me" the young chap smacked me down with "I'm WITH a customer" which left me stunned. I presume I didn't get the point quick enough so he repeated himself and I promptly walked out.

@hansi - :beer: a very happy New Year to you too. Have one for me :beer:

Ugh, I read the original post 3 times to make sure I read it right and I totally read it wrong... long day at work.

I somehow read it as "I'm a customer"... I don't know where my eyes put the "with" but it didn't make it to my brain >_<.

Whenever I'm at work and someone asks for help when I'm with somebody else, I basically reply with "Sorry, but I'm with somebody else at the moment, if you speak to that person with the clipboard (the customer services manager) they'll get the next available person to help you."

The only time I tend to dip out of that response and give one that's more curt is when I'm actually mid sentence TO said customer when somebody decides they're more important than everybody else and interrupts me to demand they be served now.

pulliptears

Both stores lost £400 from me earlier this month too.... OH saw a laptop he fancied and tried to order online using a discount code, the website wouldnt let him. He tried to add the code and use store collect, again the website wouldn't let him add the code. We headed up to PC world with a screen shot of the problem and a copy of the £30 off code....

PC World.
Sales assistant sat down and tried to order the laptop online, she also found a glitch with the site that wouldnt allow any codes to be in putted. She fetched the manager who refused to help. We asked them to throw in the £30 Anti Virus software they had instead. They refused, we left. £450 sale lost for the sake of £30.

Currys.
Explained problem, disinterested lad shrugs shoulders and goes to speak to manager. Returns within 2 minutes and tells us "Manager says no" Little Britain Stylee.... I ask to speak to Manager. "Can't he's busy" says disinterested lad. I ask if he's willing to lose a £450 sale. He shrugs. We leave.

I did email DSG telling them about my experience. I didn't get a reply.
We spent the £450 elsewhere.

caz2703

vyle wrote: »

Ugh, I read the original post 3 times to make sure I read it right and I totally read it wrong... long day at work.

I somehow read it as "I'm a customer"... I don't know where my eyes put the "with" but it didn't make it to my brain >_<.

Whenever I'm at work and someone asks for help when I'm with somebody else, I basically reply with "Sorry, but I'm with somebody else at the moment, if you speak to that person with the clipboard (the customer services manager) they'll get the next available person to help you."

The only time I tend to dip out of that response and give one that's more curt is when I'm actually mid sentence TO said customer when somebody decides they're more important than everybody else and interrupts me to demand they be served now.

No worries - been a long day here too. I could have forgiven the response had I interupted him but as I said in one of my other posts, he was walking in my direction and as no-one was beside him I wasn't to know he was busy. I've done the same a million times but never had a curt response like that. The vast majority of times the member of staff will stop and explain very quickly that they're with someone or busy doing something but so-and-so can help or if you go over to that desk/person they'll help or sometimes they even say they'll be back if I can hold on a minute.

Having worked in retail and customer facing roles in the IT sector I am well aware of how people can get stroppy or have an attitude but never once have I been like that. I've been brought up that you treat others the way you expect to be treated so if someone talks to me like that with no good reason then they lose their commission (if they get it) and I go elsewhere.

Anyway, enjoy the rest of your night and hope the long day is over :beer:

caz2703

pulliptears wrote: »

Both stores lost £400 from me earlier this month too.... OH saw a laptop he fancied and tried to order online using a discount code, the website wouldnt let him. He tried to add the code and use store collect, again the website wouldn't let him add the code. We headed up to PC world with a screen shot of the problem and a copy of the £30 off code....

PC World.
Sales assistant sat down and tried to order the laptop online, she also found a glitch with the site that wouldnt allow any codes to be in putted. She fetched the manager who refused to help. We asked them to throw in the £30 Anti Virus software they had instead. They refused, we left. £450 sale lost for the sake of £30.

Currys.
Explained problem, disinterested lad shrugs shoulders and goes to speak to manager. Returns within 2 minutes and tells us "Manager says no" Little Britain Stylee.... I ask to speak to Manager. "Can't he's busy" says disinterested lad. I ask if he's willing to lose a £450 sale. He shrugs. We leave.

I did email DSG telling them about my experience. I didn't get a reply.
We spent the £450 elsewhere.

I'm sure someone will be along to make snide comments about your experience and how PCW/Currys are better off without your attitude but you'll be glad to hear I know exactly how you feel. We actually spent more on a laptop in Tesco than we were going to spend in PCW but I'm just so chuffed to bits that my DH has been so generous and that PCW didn't get our custom regardless of how little profit was in it for them.

pulliptears

caz2703 wrote: »

I'm sure someone will be along to make snide comments about your experience and how PCW/Currys are better off without your attitude but you'll be glad to hear I know exactly how you feel. We actually spent more on a laptop in Tesco than we were going to spend in PCW but I'm just so chuffed to bits that my DH has been so generous and that PCW didn't get our custom regardless of how little profit was in it for them.

What annoyed me especially was that PC World confirmed that the website would not allow the codes to be in putted. They could see we had a valid £30 saving but were not going to honour it.

In the end we went to Asda, and when charged to buy a laptop for the inlaws also went to Asda. Almost £1000 worth of electricals not from the DSG group lol.

Jakg

pulliptears wrote: »

Both stores lost £400 from me earlier this month too.... OH saw a laptop he fancied and tried to order online using a discount code, the website wouldnt let him. He tried to add the code and use store collect, again the website wouldn't let him add the code. We headed up to PC world with a screen shot of the problem and a copy of the £30 off code....

PC World.
Sales assistant sat down and tried to order the laptop online, she also found a glitch with the site that wouldnt allow any codes to be in putted. She fetched the manager who refused to help. We asked them to throw in the £30 Anti Virus software they had instead. They refused, we left. £450 sale lost for the sake of £30.

Currys.
Explained problem, disinterested lad shrugs shoulders and goes to speak to manager. Returns within 2 minutes and tells us "Manager says no" Little Britain Stylee.... I ask to speak to Manager. "Can't he's busy" says disinterested lad. I ask if he's willing to lose a £450 sale. He shrugs. We leave.

I did email DSG telling them about my experience. I didn't get a reply.
We spent the £450 elsewhere.

Internet discounts are for home delivery *only* as the costs of business are lower. The store costs more to run, and so cannot do those discount.

The call centre staff *may* of been able to put this through for you.

pulliptears

Jakg wrote: »

Internet discounts are for home delivery *only* as the costs of business are lower. The store costs more to run, and so cannot do those discount.

The call centre staff *may* of been able to put this through for you.

I am aware they are Internet only, however they would not work on that option either. We did call them and they said that they couldn't put the code through either and to ask in store where the manager could knock off £30.

We were quite happy to buy the thing online, and had the code applied would have done so. There was clearly a fault with the site that day, replicated by the pc world staff who also tried to order it for online delivery for us, but as I say rather than acknowledge the problem they lost the sale.

Incidentally, the code expired at midnight that night, and the following morning the site was working perfectly.

vyle

pulliptears wrote: »

Both stores lost £400 from me earlier this month too.... OH saw a laptop he fancied and tried to order online using a discount code, the website wouldnt let him. He tried to add the code and use store collect, again the website wouldn't let him add the code. We headed up to PC world with a screen shot of the problem and a copy of the £30 off code....

PC World.
Sales assistant sat down and tried to order the laptop online, she also found a glitch with the site that wouldnt allow any codes to be in putted. She fetched the manager who refused to help. We asked them to throw in the £30 Anti Virus software they had instead. They refused, we left. £450 sale lost for the sake of £30.

Currys.
Explained problem, disinterested lad shrugs shoulders and goes to speak to manager. Returns within 2 minutes and tells us "Manager says no" Little Britain Stylee.... I ask to speak to Manager. "Can't he's busy" says disinterested lad. I ask if he's willing to lose a £450 sale. He shrugs. We leave.

I did email DSG telling them about my experience. I didn't get a reply.
We spent the £450 elsewhere.

I can imagine that it's a difficult thing for the staff. From colleagues who have worked in PC world (and perhaps Jakg could clarify if this is still the case), I've heard how awkward things can be.

Where I work, if anybody is getting any extra discount, it has to be written off to the correct stock dissection (is it just written off as a loss, a goodwill, price match or something else). I have the authority to do a certain amount of things, and luckily for me, any online offers or vouchers are usable in store, too so I could have done the discount for you.

However, in PC world, not only is the website a different entity, so they can absorb the discounts, but I expect had the store given the £30 they would have had no way to bill the website for it.

From what I've heard, PCW's managers can only give out a certain amount of discounts and under certain circumstances. Giving free software, where they actually make money, is likely going to get the manager a telling off from HIS manager.

Then you've got the pressure staff are under to sell extras. Giving somebody £30 for something that isn't their remit will likely get that sales assistant a kick in the nuts from his line manager.

I doubt that the staff were so much not bothered, but they were simply powerless to do anything without getting a black mark on their performance review. Would you do something in your job that could jeopardise your chance at a pay rise?

It's the DSG structure that is at fault, really. Its rigidity in milking as much money from customers in the short term at the expense of staff happiness and freedom to do their job is the problem.

I've rarely had times at work where I am completely powerless to do something, but when I have, it's not nice, but I've had to learn to mentally shrug it off. Do I let the company take a hit to send a customer home happy at the expense of me potentially having to pay for it out of my wages (why should I pay for a customer's purchase out of my own pocket?) or let them go and buy somewhere else?

It's not usually as simple as just giving the discount. Only there is a level at which that decision IS just that simple, but woe betide any staff member who summons the store manager, who is getting paid so much per minute that the time they spend sorting it out is worth more to the company than the discount to begin with...