Currys & PC World don't want my custom

daveg72

mrcow wrote: »

Well done on your lucky escape.

They are a bunch of muppets.

If that's your experience of presales customer care - can you even begin to imagine what the aftersales care is like?! Absolutely shocking customer service. And tbh - a lot of them have no clue what they are talking about.

And no - I don't want an extended warranty! (No matter how much commission you earn from it).

I went in there pre-Christmas to by a Macbook Pro (only because it was snowing and they are the closest shop to me - I never normally set foot in the place). Big mistake. The guy was tripping over himself to sell me a warranty before he'd even got the computer out. Pity for him that their useless stock system doesn't work either - as they had none of the machines that were showing as available actually in stock! The idiot man even then tried to still sell me the computer and get me to collect it from the next town! Er - thanks, but no, you numpty.

I went to John Lewis and bought it there instead. Excellent customer service. And they had it in stock too. Plus no pushing on me with useless warranties or add-ons.

Their warranties aren't useless, they can be used as an excellent bargaining tool to get a discount off the price, then cancel within the 45 day cooling off period

hansi

caz2703 wrote: »

Thankfully haven't gotten as far as buying anything from Currys or PC World as both stores lost out on a £300-£400 sale due to their appalling staff.

In Currys I approached a member of staff walking towards me and politely said "excuse me". I was immediately smacked down with "I'm with a customer". I stood there stunned and he repeated what he'd said with an even more annoyed tone. At that point I said I'd take my custom elsewhere and walked out.

Unfortunately PC World are no better. I was in today to give them a 2nd chance after a rather rude 'floor manager' simply waved me off after stating his pay grade and pointed me in the direction of Dumb and Dumber at the other side of the store yesterday. Today I asked could I have the battery put into the laptop to check the weight to which I was told the weight was shown on screen and the actual batteries were out back and they couldn't get them. Silly me then asked would it be possible to get 2 similar models of laptop put side by side to see what the difference in the screen was. Numpty sales guy said the screens were identical (fail - one was back lit, one wasn't), then he said it would take 10 minutes to move one of the laptops because of the security tags and as they were rushed off their feet in the sale (the store was almost empty) he couldn't do it. I explained that for the sake of 10 minutes he'd be losing a sale so he asked the same 'floor manager' I dealt with yesterday who presumably told the guy to tell me where to go as I was told straight out that no, they wouldn't move a laptop.

Honestly, why are Currys and PC World so determined not to take money off customers?

Because they are c**p. Why people still go to these warehouses to buy high priced goods is beyond my comprehension, when there are independents who know what they are selling and will deliver and set up equipment for free in most cases.

caz2703

hansi wrote: »

Because they are c**p. Why people still go to these warehouses to buy high priced goods is beyond my comprehension, when there are independents who know what they are selling and will deliver and set up equipment for free in most cases.

Sorry, but to reiterate - I'm in Northern Ireland and the choice we have here is pathetic. I thankfully didn't need the staff to know what they were selling just a few minutes of their time to check a couple of basics out. They may not be the cheapest if you compare the item price on Google but when you take into account postage or the lack thereof to this fine wee country then PC World were believe it or not about the best price around for the particular laptop I was interested in.

There may not be much profit in laptops but a sale is a sale so my husbands hard earned money has gone to Tesco instead and I sit here on my brand spanking new MSE laptop (because I didn't want a really expensive laptop or I wouldn't have gone to PCW) and a very big smile on my face :j

mrcow

daveg72 wrote: »

Their warranties aren't useless, they can be used as an excellent bargaining tool to get a discount off the price, then cancel within the 45 day cooling off period

A very good point

Lirin

I'll agree with Caz. For decent parts, it's small, independent highly priced stores over here- or PC World and Curry's. The couple of PC World's I've been in have always been regarded as a jokey job for a work experience kid or untrainable- though I've met a couple who are great and know what they're talking about, they're in the minority.
I mainly order parts online- NI not too bad for complete pc's, however for parts, there's really only one or two stores, and they know that, with pricing reflected.
I do not like PC World, but on occasion, they are maybe the only retailer with a part I need. I tend to use MPlex for most of my orders, they're extremely knowledgable.

hansi

caz2703 wrote: »

Sorry, but to reiterate - I'm in Northern Ireland and the choice we have here is pathetic. I thankfully didn't need the staff to know what they were selling just a few minutes of their time to check a couple of basics out. They may not be the cheapest if you compare the item price on Google but when you take into account postage or the lack thereof to this fine wee country then PC World were believe it or not about the best price around for the particular laptop I was interested in.

There may not be much profit in laptops but a sale is a sale so my husbands hard earned money has gone to Tesco instead and I sit here on my brand spanking new MSE laptop (because I didn't want a really expensive laptop or I wouldn't have gone to PCW) and a very big smile on my face :j

Point taken:T Happy New Year:beer:

vyle

caz2703 wrote: »

In Currys I approached a member of staff walking towards me and politely said "excuse me". I was immediately smacked down with "I'm with a customer". I stood there stunned and he repeated what he'd said with an even more annoyed tone. At that point I said I'd take my custom elsewhere and walked out.

Am I the only person confused by this?

You walked up to somebody who you thought was a member of staff, but they were a customer and so you decided to take your service elsewhere?

caz2703

vyle wrote: »

Am I the only person confused by this?

You walked up to somebody who you thought was a member of staff, but they were a customer and so you decided to take your service elsewhere?

I walked up to a Currys employee (uniform and all) unsure if he was with a customer or on his way elsewhere. Before I got beyond "excuse me" the young chap smacked me down with "I'm WITH a customer" which left me stunned. I presume I didn't get the point quick enough so he repeated himself and I promptly walked out.

@hansi - :beer: a very happy New Year to you too. Have one for me :beer:

dfh

Oh yes- the member of staff should have ignored the other customer and rushed to the OP. Cater to the prima donna.

dfh

And the OP promptly walked out- Hurrah !! Bring on the bubbly !